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Store Team Leader
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JBS USA

Store Team Leader

West Hempstead, NY, United States

$22 USD / hour · Full-time

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Job details

Pay: $22 USD / hour
Job type: Full-time
Experience: 1–3 years of experience in retail, grocery, restaurant, or specialty food.
Posting language: English

Original job description

Description

Position at Wild Fork Foods

Store Team Lead Role Purpose As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer‑ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher. You guide and coach Sales Associates, support onboarding and product knowledge training, execute operational routines, and uphold our values - Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership. You are a hands‑on leader focused on execution, customer experience, and team development - and play a key role in creating a store environment that people love to shop and work in.

Position Type: Full-Time Starting Wage: $22.00 per hour

Core Responsibilities:

Shift Leadership & Operational Excellence

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to SOPs.
Identify operational gaps and escalate appropriately.
Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities.

Customer & Brand Experience

Model and teach Wild Fork’s W.I.L.D Steps of Service.
Deliver a warm, engaging, “personal chef & friendly butcher” experience with product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed.
Ensure every customer feels welcomed, valued, and inspired to return.

Sales Floor Coaching & Sales Culture Support

Motivate the team to engage customers, build baskets, and drive conversion.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Reinforce sales expectations with the team to support hitting daily sales target.
Maintain an easy‑to‑shop store through timely recovery and replenishment.
Reinforces product knowledge and selling behaviors through in-the-moment coaching that builds associate confidence and supports conversion.

Training, Onboarding & Team Support

Deliver on‑the‑job training for new team members, including product knowledge, service standards, and SOPs.
Support structured onboarding and ensure new hires complete required learning modules.
Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager
Foster a positive, inclusive environment where Forkies feel supported and engaged.
Supports team capability by reinforcing onboarding, delivering on-the-job training, and providing follow-up coaching on service, product, and operational standards.

Inventory, Merchandising & In‑Stocks Execution

Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.
Maintain clean, organized, visually compelling shelves and freezers.
Report out‑of‑stocks, shrink concerns, or product quality issues promptly.
Support accurate and timely planogram changes and promotional execution.

Compliance, Safety & SOP Execution

Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
Support adherence to company policies and safety procedures.
Immediately escalate any compliance risks or safety concerns to the Store Manager.

Qualifications:

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Demonstrated leadership ability or prior key‑holder experience preferred.
Strong customer service, communication, and problem‑solving skills.
Ability to coach, motivate, and model the behaviors expected of the team.
Comfortable working in a fast‑paced, customer‑focused environment.
Ability to lift to 50 lbs. and stand/walk for 8–10 hours, including freezer exposure.
Flexible availability (mornings, evenings, weekends, holidays).
Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Benefits:

Medical, Dental, & Vision Insurance
Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
Monthly Bonus Plan
401(k) and Company Match
PTO: Vacation, Sick, Birthday PTO
Culinary Perks: Culinary Training, Chew on This – Monthly Product Giveaway, Wild Chef – Monthly Allowance to Shop in Store
Ongoing Development: Mentorship Program, Better Futures Program (free community college)
Optional Perks: Fin Fit – Financial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program

EOE, including disability/vets

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More about this job

Skills

Sales
Wheel impact load detector
Opening and closing procedures
Food safety standards
Sanitation
Cash handling
Adjust priorities
Cooking
Product knowledge
Coaching
Stocking
Food safety
Inspection
Regulatory compliance
Leadership
Customer service
Communication skills
Problem solving
Point of sale
Scheduling
Microsoft 365

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Work requirements

Jobs in the United States