Field Service Engineer

Summary: The Field Service Engineer will be directly responsible for interfacing with customers and handling all aspects of assigned projects.

Essential Duties and Responsibilities:

• Install and/or repair equipment, hardware and software at customer sites
• Interface with customers during all aspects of your assigned projects including but not limited to the design, manufacturing, buy-off, installation and plant support phases of projects.This includes providing all customer required documentation and providing and maintaining project schedules.
• Train customers on how to use equipment and hardware
• Troubleshoot existing equipment during service calls
• Interact with customers to determine best solutions for problems that arise
• Assist in the specification and procurement of purchased components for machine builds
• Provide technical support to build personnel during the manufacturing of equipment
• Communicate daily with Production Manager to discuss progress and open issues
• Maintain an open issue list and explain steps being taken to resolve said issues
• Follow all safety procedures set by company and customers that you visit
• Other duties and responsibilities that management may deem necessary.

Required Skills & Experience:

• Excellent mechanical skills
• Minimum of three years supervisory experience
• Familiarity with instrumentation and process control
• Strong written and verbal communication skills
• Strong computer skills (Microsoft Office)
• Excellent problem-solving abilities
• Ability to self-motivate
• Ability to work both alone and in a team environment
• Valid driver’s license and passport

Travel Requirements:

• This position requires travel in the United States, Mexico and Canada.This travel varies depending on time of year and can be assigned with little notice.

Benefits:

• 401(K) with employer match
• Profit Sharing
• Medical/Dental/Vision/Life Insurance
• Paid Vacatioin
• Paid Holidays