Atlas House - Program Manager

Atlas is a residential Independent Living Program in North Portland serving youth ages 16-21 who are re-integrating to the community from the justice and human service systems. While living at the program, youth learn valuable skills necessary for their transition to independence while also maintaining employment or pursuing higher education. Staff at Atlas support youth in their growth and development by fostering positive relationships, enforcing healthy routines and guidelines, and teaching necessary life skills.

Job Summary

The Program Manager is responsible for the day-to-day leadership, operations, and service delivery of their assigned residential or independent living program, serving justice- and system-involved youth, within the department by performing the following duties.

Essential Job Duties

• Manages the day-to-day operations of the assigned program in accordance with agency policies, contract requirements, and professional standards. Serves as the primary leader and decision-maker in the daily operations of the program.
• Supervises senior-level, treatment, and direct care staff, including recruitment, onboarding, training, regular supervision, and evaluation. Supports professional development by providing regular constructive feedback.
• Participates in and serves as the leader of the treatment team by communicating regularly with case managers, therapists, supervisors, and external providers regarding client behavior, interventions, restrictions, assignments, and progress towards goals.
• Works closely with the Program Director to design and implement effective program models, policies, and procedures to achieve the identified mission.
• Enforces program compliance with the organization’s policies and procedures, DHS licensing and contracts, Oregon Youth Authority contracts, and relevant city, county, and state requirements.
• Oversees the case management of all clients and provides ongoing guidance and direction to the case management team. Performs case management directly with youth when necessary: develops treatment goals and service plans, coordinates with parole and probation officers, implements behavioral interventions, and completes required reporting.
• Serves as the primary liaison between the program, client families, state agencies, external agencies, and aftercare providers.
• In collaboration with the Program Director, reviews client referrals, coordinates with referring agencies, and oversees the referral, admission, and intake process.
• Creates, develops, and facilitates training for program staff that promotes professional development.
• In collaboration with the safety coordinator and other supervisors, oversees a safe facility by completing basic maintenance and housekeeping, observing and reporting necessary repairs, and coordinating services with external contractors. Participates in the agency safety committee.
• Completes and maintains documentation and recordkeeping in compliance with agency, contract, and licensing requirements. Performs Quality Assurance by reviewing documentation for errors and providing feedback and training to staff.
• Participates in an on-call rotation; responsible for managing after-hours crises and coordinating coverage due to staff callouts. While on rotation, covers all necessary floor shifts when coverage is unavailable.
• In collaboration with other program supervisors, ensures adequate shift staffing in compliance with ratio requirements. Performs direct care as needed, including medication administration, supervision, and skill-building, to support daily program operations and youth development.
• Participates in and leads program meeting activities and trainings that support team cohesion and professional development. Ensures staff are up to date on required training
• Manages regular interactions and crisis situations constructively, ensuring the physical and emotional security and safety of facility residents. Models respectful communication with clients.
• Models direct, respectful, and professional communication among staff members and external partners. Fosters a supportive, collaborative team environment.
• Models cultural sensitivity and facilitates a respectful living and working environment for diverse peoples.
• Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises employees and carries out supervisory responsibilities following the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Education & Experience

A bachelor’s degree in social work, psychology, sociology, or a similar subject is required for this role. A master’s degree in social work or a similar subject is preferred. In addition to the education requirement, this position requires two years of experience working with youth in shelters, residential treatment, or close custody environments, and 1-2 years of experience supervising employees. An equivalent combination of education, training, and experience may be used to satisfy these requirements.

Certificates, Licenses, and/or Registrations

This position requires a valid driver’s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle. This position requires a Food Handler’s Card, First Aid/CPR certification, Medicaid Provider Enrollment, and a National Provider Identification Number through the National Plan and Provider Enumeration System.

Travel Requirement

This position requires regular (21-50% of the position) to frequent (51-75% of the position) local travel within the county and service area related to the job duties above. Travel will primarily consist of day trips and may include overnights.

Knowledge, Skills, & Abilities

• Compliance: The understanding and adherence to laws, regulations, policies, and procedures relevant to the job or industry.
• Technical Expertise: The possession of specialized knowledge and skills related to a particular field or industry.
• Communication: The ability to effectively convey information and ideas through written, verbal, and non-verbal means.
• Writing Skills: The ability to effectively convey ideas and information through written communication.
• Coaching/Mentoring: The ability to guide and develop others to improve their performance and achieve their goals.
• Crisis Management: The ability to effectively respond to and manage crises or emergencies to minimize impact and restore normalcy.
• Team Oriented: The ability to collaborate with others and work effectively in a team environment.
• Independent Decision Making: The ability to make sound independent decisions by applying policies and procedures and using available resources.
• Cultural Competence: The ability to understand, appreciate, and adapt to different cultures, beliefs, and perspectives.
• Planning and Organizing: The ability to develop and implement plans, set priorities, and manage resources to achieve goals.
• Resilience: The ability to bounce back from setbacks, cope with stress, and adapt to challenges.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Moves regularly throughout the day between the office, community locations, and worksites.
• Prolonged periods sitting or standing at a desk and working on a computer.
• Performs repetitive tasks requiring manual dexterity, including typing, writing, filing, copying, and the use of standard office equipment.
• Must be able to occasionally lift, carry, push, and/or pull up to 20 pounds.
• Communicates regularly throughout the shift via email, messaging platforms, phone calls, and in-person interactions. While on-call, requires constant accessibility to digital communication and the ability to return to the worksite.
• May be exposed to inclement weather.
• Must be able to walk, climb stairs, and navigate a variety of residential environments to access client homes and apartments.
• May assist clients with light moving tasks, including transporting or carrying household items as part of housing support services.
• May perform and/or supervise routine household tasks such as cleaning, cooking, washing and folding laundry, emptying trash, sweeping/mopping, etc.
• May involve exposure to communicable diseases, including but not limited to common illnesses such as colds, tuberculosis (TB), hepatitis, infectious meningitis, and HIV.
• Handles medication and controlled substances.
• May involve interaction with individuals who are experiencing stress, frustration, or crisis situations.
• May require working and providing services at locations other than the program site (i.e., schools, cafés, clinics, etc.) and may, therefore, be exposed to environments not under agency control (i.e., second-hand smoke, varying hygiene practices, etc.).
• The typical noise level is moderate.

This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position. While this description is intended to be representative, it is not intended to be limiting.