Jamison Professional Services, Inc. (Jamison)

United States

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Added 4 hours ago
JP
General Clerk (Document Specialist) - Montgomery Village
Jamison Professional Services, Inc. (Jamison)
Montgomery Village, MD
- $18.03 USD / hour
Added 15 days ago
Writer, Technical and/or Public Relations - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Word Processor/Transcriptionist- Tampa
Jamison Professional Services, Inc. (Jamison)
Tampa, CA
Added 15 days ago
Word Processor/Transcriptionist- Philadelphia
Jamison Professional Services, Inc. (Jamison)
Philadelphia, PA
Added 15 days ago
Word Processor/Transcriptionist- New York
Jamison Professional Services, Inc. (Jamison)
New York, NY
Added 15 days ago
Word Processor/Transcriptionist- Denver
Jamison Professional Services, Inc. (Jamison)
Denver, CO
Added 15 days ago
Word Processor/Transcriptionist- Miami
Jamison Professional Services, Inc. (Jamison)
Miami, FL
Added 15 days ago
Word Processor/Transcriptionist- Austin
Jamison Professional Services, Inc. (Jamison)
Austin, TX
Added 15 days ago
Word Processor/Transcriptionist- Atlanta
Jamison Professional Services, Inc. (Jamison)
Atlanta, GA
Added 15 days ago
Reader Services - Atlanta, GA
Jamison Professional Services, Inc. (Jamison)
Atlanta, GA
Added 15 days ago
Translation Project Manager - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Training Specialist| Mechanicsburg, PA
Jamison Professional Services, Inc. (Jamison)
Mechanicsburg, PA
Added 15 days ago
JP
Training Specialist/Coordinator (Part-Time) - Hampton
Jamison Professional Services, Inc. (Jamison)
Hampton, VA
- $35.8 USD / hour
- Part-time
Added 15 days ago
Technical Recruiter - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Talent Acquisition Manager - DC/VA/MD
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Systems Specialist - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Sr. Sourcing Specialist - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Sr. Manager/Vice President - DC/VA/MD
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Sr. Labor Relations Officer - DC/VA/MD
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Sourcing Specialist - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Sourcing and Recruiting Coordinator - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Senior Specification Engineer - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
JP
Senior Contract Support Specialist (Remote)
Jamison Professional Services, Inc. (Jamison)
Atlanta, GA
- $58 USD / hour
Candidate must possess one of the following, or the applicable qualifying training identified by the PWS:
Added 15 days ago
Senior Contract Administrator - DC/VA/MD
Jamison Professional Services, Inc. (Jamison)
Washington, DC
Added 15 days ago
Senior Accountant - DC/MD/VA
Jamison Professional Services, Inc. (Jamison)
Washington, DC

Jamison Professional Services, Inc. (Jamison)

IT Customer Support Specialist - Ann Arbor

Ann Arbor, MI, United States

Apply on jps-online.applicantstack.com About employer

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Job details

Posting language: English
Posted: Jun 9, 2023

Original job description

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of IT Customer Support Specialist – Level 1

Job Title: IT Customer Support Specialist – Level 1

DESCRIPTION OF SERVICES:

The scope of this task is to provide a variety of current and future IT operational support services to the user and operations environment operated by the IT group. User and operations work will consist of user account maintenance. The total level of support is constrained by the resources allocated or funded by the Government. The Contracting Officer’s Technical Representative (COTR) will provide direction for prioritizing projects or reallocating resources to meet new customer requirements. This includes support for any future technologies or special projects that are incorporated into the architecture.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

High School Diploma or equivalent

Knowledge of Google Workspaces (Calendar, Gmail, Docs, Sheets, Slides and Meet)

Knowledge of Linux operating system update software (Webmin, apt)

Knowledge of Windows operating system update software (Windows Update, PDQ, IBM BigFIX)

Knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint)

Knowledge of Audio/Video Equipment basic functionality (projectors, webcams, microphones, speakers, amplifiers)

Job Duties and Responsibilities:

Customer Support

Physically deploy new workstations/laptops to new personnel offices/cubicles.

Ensure equipment is functioning properly when deployed.

Recall IT equipment when a user departs.

User Account Support

Adds/deletes/modifies user accounts in Microsoft Windows Active Directory Server.

Adds/deletes/modifies user accounts in Gmail implementation

Adds/deletes/modifies users membership in Gmail mailing groups.

Adds/deletes/modifies users accounts in Google Voice.

Operating / Application Patching

Utilize Webmin control panel to patch a variety of Linux systems, including servers and workstations.

Utilize Big Fix implementation to patch a variety of Linux, Windows, and macOS operating systems.

Utilize PDQ Deploy/Inventory to patch applications when needed.

Conference Room A/V Support

Assist users with scheduling both virtual and in person meetings in the designated conference spaces.

Troubleshoot both virtual and physical issues in support of the meetings being held in the conference spaces.

HOURS OF OPERATION

The normal hours of operation are Monday through Friday, 8:00 am – 5:00 p.m., exclusive of federal holidays, Saturday and Sunday. Federal holidays are listed below. The work day will consist of agreed upon part time hours and a lunch period, if working over 4 hours.

PRIMARY PLACE OF PERFORMANCE: Ann Arbor, MI 48108

Clearance Level Required: Must be able to pass a Federal Background check.

Jamison Corporate Overview:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/

Apply on jps-online.applicantstack.com About employer

More about this job

Skills

Customer service
Prioritization
Google Gmail
Google Docs
Google Slides
Linux
Microsoft Windows
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Active Directory
Apple macOS
Scheduling
Troubleshoot

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