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JAG Physical Therapy

Patient Access Representative

Franklin Square, NY, United States

$10,000.00 Term Life Insurance benefit at NO cost to employees

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Job details

Pay: $10,000.00 Term Life Insurance benefit at NO cost to employees
Experience: 1+ years of experience working as a medical receptionist/administrative assistant in the health care field.
Posting language: English
Posted: Nov 13, 2026

Original job description

Patient Access Representative

As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service. Your responsibilities encompass greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support. Additionally, you are responsible for obtaining authorizations and facilitating insurance-related processes to support the delivery of healthcare services.

Who We Are:

JAG Physical Therapy’s care-first model of rehabilitation may be the change you are looking for! JAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team! JAG has been honored by the area’s top publications as the best in the business based on growth and outcomes and is considered the Gold Standard for physical therapy care by the Metro area’s largest healthcare systems and insurance providers.

What You’ll Love About Us:

Competitive pay
Support for ongoing education and training
Opportunities for advanced growth including team leader, regional manager, and director
Provided uniforms
Health, Dental, & Vision Benefits
HSA Options including dependent care, medical, and commuter benefits
$10,000.00 Term Life Insurance benefit at NO cost to employees
up to 3 weeks PTO
401(k) with company match
Yearly review for growth opportunities
Tuition discounts for employees and their families
TicketsAtWork and LifeMart company perks
Our workplace fosters a close-knit and supportive environment where individuals genuinely care for and uplift one another, creating a strong sense of unity and camaraderie

What You’ll Need:

High school diploma or equivalent.
Completion of a medical assistant certificate program preferred.
1+ years of experience working as a medical receptionist/administrative assistant in the health care field.
Excellent organizational and time management skills
Strong interpersonal communication skills
Ability to work independently or as part of a team
Availability to travel throughout JAG locations for coverage. Following the JAG Travel policy.

What You’ll Do:

Greeting patients and other visitors in the medical office.
Answer patient questions and provide assistance and directions when necessary.
Field all phone calls that arrive using our general office number.
Utilize medical office software to schedule new and follow-up appointments for patients.
Register new patients and update necessary records.
Distribute forms and paperwork to patients to ensure that required fields are completed appropriately.
Daily collection of patient financial responsibility
Maintain confidentiality of all patient records.
Completing and tracking insurance verifications, authorizations, and referrals.
Knowledge of Workers’ Compensation and Auto claim submissions.
Perform other diverse duties as requested or required.

Important Disclaimer Notice:

The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Employee may be required to perform. The employer reserves the right to revise this job description at any time and to require Employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment. What you’ll love about us section is based on full time employment with the company and is not guaranteed based on employment type.

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More about this job

Skills

Patient care
Customer service
Administrative support
Work independently
Office software
Confidentiality

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Work requirements

Jobs in the United States