Facility Support

The facility support function consists of a variety of roles in support of daily operations and may include reception services,

general facility operations, maintenance, or driver.

Responsibilities

May perform some or all of the functions below, depending on role and level.

Reception Services

• Answer and appropriately direct incoming calls.
• Greet visitors; determine nature of business and direct to appropriate individual.
• Ensure completion of any visitor management tasks including review of Office Safety Induction Presentation.
• Maintain guest and visitor sign in/out; oversee the distribution and return of employee and visitor access badges.
• Assist in building or suite access control and the maintenance of a safe, healthy, and secure office.
• Maintain local contact lists, if appropriate.
• Maintain neat and organized front office area.
• Manage conference room use, reconcile conflicts, and post schedules (if appropriate).
• May assist with meeting setup, including procuring food and equipment.
• May perform other duties in support of the facility team or general office, as needed.
• Prepare and process incoming and outgoing mail (includes determining and affixing postage).
• Maintain records on outgoing registered mail and packages and reconcile charging errors as needed.
• Handle special requests for mail, package, shipping-freight services.
• Ensure compliance with all legislation related to the handling and shipping of materials.
• May assist with mass mailings (generating distribution lists, labels, etc.).

Maintenance

• Respond to requests for facility maintenance or repair.
• Ensure completion of routine and required building or equipment service.
• Maintain equipment manuals and logs.

General Facility Support

• Purchase and stock office supplies.
• Follow appropriate standard supply and related cost charging guidelines.
• Respond to internal requests for facilities service or repairs and contact property management or external providers as appropriate.
• Assist with tasks related to facility management and appearance.
• Assist with facility Health, Safety, Security, and Environmental tasks.
• Support Plan Beyond goals and tasks related to Office Sustainability.
• Create or order Jacobs identification badges, and provide building or suite access card management.
• Direct staff to corporate guidance on offsite storage, and coordinate box storage and retrieval.
• Upkeep of floor plans and other office information.
• May track office utilization or update other Facility related data as needed or requested.
• In the event of an office renovation or move - provide support to Facilities project manager as requested.
• Assist or manage internal furniture moves, reconfigurations, or installations as needed.
• Serve as backup to Facility Lead on tasks related to local day-to-day operations. Cross train with Lead (or others as appropriate).
• Other support to Real Estate Operations as needed or requested.

Required Qualifications

• High school diploma or equivalent required; Associate's degree in Business Administration, Facilities Management, or a related field preferred.
• 2+ years of experience in facilities support, office administration, workplace services, reception, mailroom operations, building services, or a related support role.
• Strong customer service, interpersonal, verbal, and written communication skills with the ability to interact professionally with employees, visitors, vendors, and leadership.
• Experience supporting front desk operations, visitor management, office access procedures, badge administration, and general workplace services.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams) and experience creating, editing, and maintaining PDF documents.
• Experience managing office and kitchen supplies, including inventory tracking, stocking, ordering, invoice reconciliation, and maintaining organized workplace areas.
• Knowledge of mailroom operations, shipping and receiving procedures, freight coordination, and package handling.
• Basic technology and workplace IT support experience, including installing and configuring monitors, docking stations, workstation peripherals, and troubleshooting workstation and audiovisual (AV) equipment.
• Experience operating and supporting office equipment such as Xerox and Canon multifunction printers/copiers, including supply management, service coordination, and vendor interaction.
• Working knowledge of basic maintenance tools and equipment, including tape measures, levels, drill guns, and other hand tools used for light maintenance, furniture assembly, and office reconfigurations.
• Experience coordinating facility maintenance requests, office moves, furniture installations, and workplace reconfigurations.
• Familiarity with building access control systems, visitor management software, and workplace safety, security, and environmental practices.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently in a fast-paced environment.
• Experience working with external vendors, property management teams, and service providers.
• Ability to lift and move office supplies, packages, furniture, and equipment as needed.

Preferred Qualifications

• Associate's degree in Business Administration, Facilities Management, or a related field.
• Experience supporting corporate office facilities, engineering, construction, consulting, or professional services environments.
• Familiarity with building access control systems, visitor management software, and badge creation systems.
• Experience coordinating office moves, furniture installations, and workplace reconfigurations.
• Knowledge of mailroom operations, shipping/receiving procedures, and freight coordination.
• Understanding of workplace health, safety, security, and environmental (HSSE) practices.
• Experience managing vendor relationships and coordinating facility maintenance requests.
• Experience supporting sustainability and workplace improvement initiatives.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.