Human Resources Administrator

The Jacksonville Aviation Authority (JAA) welcomes applications for the Human Resources Administrator position through midnight on Sunday, November 22, 2026.

Job Summary

Provides administrative and operational support for the Human Resources Department, including records management, budget and expense tracking, billing, travel, employee programs, tuition assistance, front desk oversight, and designated front-end payroll activities. Provides day-to-day functional supervision and work directions to the Customer Service Representative. Requires knowledge of HR policies, procedures, and administrative practices; Works within established policies and procedures, with latitude to choose appropriate methods for assigned responsibilities. Uses judgment to organize work, resolve routine administrative matters, maintain records, coordinate programs, direct day-to-day work, and refer matters requiring interpretation or exceptions for higher-level HR review. Works under general supervision and independently organizes and prioritizes varied assignments to meet deadlines and departmental needs.

Qualifications

Essential Functions

• Administers designated HR communication resources, including SharePoint and employee communication boards, and maintain approved HR content, resources, and notices.
• Creates and maintains accurate, complete, current, and confidential employee and departmental records, including scanning, uploading, organizing, and filing documents in accordance with retention requirements.
• Updates JAA organizational charts to reflect approved organizational, reporting, and staffing changes.
• Orders and maintains HR office supplies and coordinates replenishment.
• Reviews, processes, and tracks HR transactions and authorizations, including requisitions, education reimbursements, vision reimbursements, and other assigned items.
• Receives, sorts, logs, distributes, and routes incoming and outgoing departmental mail and correspondence.
• Coordinates HR staff travel and ensures required documentation and approvals comply with JAA travel policies and procedures.
• Coordinates logistics for employee meetings, HR programs, training, and other events, including scheduling, materials, room setup, and attendance tracking.
• Administers JAA's Tuition Assistance Program in accordance with established policies and procedures.
• Provides day-to-day functional supervision and work direction to the Customer Service Representative, setting priorities, coordinating front desk coverage, monitoring assignments, and providing guidance and feedback; oversees reception operations and provides direct coverage as needed.
• Provides backup for designated front-end payroll processing in the Benefits Manager's absence, following established procedures and controls.
• Responds to routine employee inquiries about HR procedures, policies, and programs; refers matters requiring interpretation or consultation to the appropriate HR representative.
• Processes departmental invoices and billing and maintains supporting documentation.
• Tracks the HR Department budget and expenditures, maintains supporting records, and assists with monthly account reconciliation.
• Maintains organized and accurate HR shared-drive and other designated electronic records.
• Coordinates designated employee programs, including service recognition, birthdays, bereavement, retirements, bridge memorials, health fairs, and other initiatives; maintains program information and reports, coordinates resources and materials, and assigns designated recognition activities to the Customer Service Representative.
• Performs other related duties as required.

Knowledge, Skills & Abilities

• Working knowledge of HR operations, programs, policies, and administrative practices.
• Knowledge of office procedures and administrative practices that support departmental operations.
• Knowledge of front-end payroll processes and procedures.
• Ability to interpret and apply established policies, procedures, and guidelines within assigned responsibilities.
• Ability to draft routine business correspondence, employee communications, and administrative documents.
• Ability to communicate effectively, verbally and in writing, with employees, managers, vendors, and other stakeholders.
• Ability to manage multiple assignments simultaneously, accurately and confidentially; and professionalism when assisting employees, managers, vendors, and other stakeholders.
• Ability to handle confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple administrative assignments, maintain accurate records, and meet deadlines with appropriate follow-through.
• Ability to direct day-to-day work, set priorities, monitor assignments, and provide staff guidance and feedback.
• Ability to respond professionally to routine HR inquiries and recognize when to refer matters to an HR representative.
• Ability to maintain effective working relationships with employees, managers, vendors, and other stakeholders.
• Strong customer service skills and a responsive, professional, and courteous approach.
• Intermediate to advanced proficiency in Microsoft Office applications.
• Working knowledge of, or ability to use, HR and administrative systems, including HRIS, payroll, records management, Paycom, and Oracle.

Required Education & Experience

• Associate degree in Business Administration, Human Resources, or a closely related field; and
• Three (3) years of progressively responsible administrative or HR support experience, including front-end payroll experience; or
• An equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the essential functions of the position.

Preferred Education & Experience

• Bachelor's degree in Human Resources, Business Administration, or a closely related field.
• Experience in a Human Resources department or similar professional administrative setting.
• Experience using HRIS, payroll, or related HR technology systems.
• PHR, SHRM-CP, or another relevant Human Resources certification.

Licenses & Certifications

• Must be able to obtain and maintain a Security Identification Display Area (SIDA) badge.
• Florida Class E driver's license may be required and, if required, must be maintained throughout employment.

Work Environment

Works primarily in a professional office environment and routinely uses computers, telephones, photocopiers, and other office technology. Requires movement between work locations, sitting or standing for extended periods, and occasionally lifting or moving objects weighing up to 15 pounds. Must be able to perform the essential functions and physical requirements of the position with or without reasonable accommodation.