Archived listing. The details below describe a past opening.
Examples of Duties Residential Operations & Customer Service
- Serve as the primary overnight point of contact for residential operations.
- Provide high-level customer service to residents, guests, and campus stakeholders.
- Coordinate communication with Resident Assistants (RAs), Community Directors (CDs), on-call professional staff, Student Affairs personnel, and executive Housing & Residence Life staff.
- Conduct structured shift change briefings to ensure continuity of operations.
- Submit hourly operational updates to the Associate Director of Housing Operations.
- Report attendance concerns, including tardiness or early departures, in a timely and professional manner.
Facility Security & Key Control
- Maintain full accountability of the Master Key system during assigned shifts.
- Verify, document, and communicate Master Key status at the beginning and throughout each shift.
- Ensure proper logging and secure storage of all keys and access devices.
- Immediately report discrepancies, missing keys, or security concerns to supervisory staff.
Incident Response & Reporting •Respond to, assess, and document all incidents occurring within residential facilities during overnight hours.
- Complete accurate, timely, and detailed incident reports for policy violations, emergencies, and unusual circumstances.
- Ensure immediate escalation of serious incidents per established protocols.
Mandatory Escalation Situations include (but are not limited to):
- Life-threatening emergencies or death
- Suicide ideation, attempts, or threats
- Physical assaults or altercations
- Sexual misconduct
- Robbery, burglary, or significant theft
- Fires or major facility damage
- Serious injury or illness
- Bomb threats
- Weapons-related concerns
- Illegal drug activity
- Mental health crises
- Hazing, threats, or dangerous behavior
- Coordinate response with campus police, emergency personnel, and on-call professional staff as required.
Facility Monitoring & Rounds
- Conduct routine and structured facility rounds throughout assigned residential areas.
- Monitor residential floors, common areas, exterior doors, and building access points (minimum hourly exterior checks).
- Identify and address safety hazards, unauthorized individuals, maintenance concerns, and policy violations.
- Document findings and ensure appropriate follow-up actions.
- Enforce quiet hours and community standards as needed.
Administrative Documentation & Compliance
- Maintain accurate operational logs, incident reports, round documentation, and lockout records.
- Ensure all documentation meets departmental and institutional standards.
- Support compliance with university policies, Clery Act reporting requirements, FERPA regulations, and Housing & Residence Life procedures.
Lockout & Access Management
- Facilitate resident lockouts in accordance with established procedures.
- Verify resident identity and room assignment prior to granting access.
- Document all lockout activity accurately.
- Coordinate emergency lock changes and key replacement requests with maintenance and on-call personnel.
Maintenance Coordination
- Report all maintenance concerns through designated systems.
- Escalate urgent issues (e.g., flooding, electrical hazards, safety risks) to appropriate on-call personnel.
- Distinguish between routine and emergency maintenance needs using professional judgment.
Emergency Response & Crisis Management
- Respond to fire alarms, evacuations, and emergency situations.
- Coordinate communication and response with emergency personnel.
- Assist in implementing emergency protocols, including severe weather or utility outages.
- Support students in distress and connect them with appropriate campus resources.
Shift Management & Accountability
- Work assigned overnight schedule (11:30 PM - 8:00 AM, including meal break).
- Accurately clock in and out using university timekeeping systems (including biometric verification).
- Maintain punctuality and readiness for all assigned shifts.
- Communicate absences in accordance with departmental policy and submit leave requests at least one month in advance.
Front Desk & Operational Support
- Answer phones and respond to inquiries.
- Monitor Housing Operations communications and email systems.
- . Assist with guest verification and access control.
- Maintain organization and professionalism of front desk operations.
- Support package and mail operations if applicable.
Enhanced Operational Responsibilities
- Conduct facility safety audits (lighting, door security, environmental hazards).
- Monitor resident behavior trends and document recurring concerns.
- Prepare overnight summary reports for professional staff review.
- Maintain awareness of inventory, keys, and operational supplies.
- Support emergency preparedness and readiness initiatives.
- Prepare detailed shift handoff reports for incoming staff.
Supervisory Responsibilities
- Provides operational direction to Resident Assistants and student staff during overnight shifts.
- Monitors staff performance and compliance with departmental procedures.
- Does not have hiring, disciplinary, or termination authority unless formally delegated.
Other Duties •Performs other duties as assigned to support the mission and operational needs of Housing & Residence Life.
Benefits
We offer a complete benefits package to full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Part-time employees who work 20 hours or more per week are eligible for the complete benefits package.
To learn more details, visit our benefits page.