Jobs in the United States

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Program Manager, Regulatory Affairs
Olympus Corporation of the Americas
Center Valley, PA
- $106,402 to $148,963 USD / year
Where tasked by Regulatory Management, assist with Business Development opportunities, including due diligence assessments of regulatory posture, research, and capabilities.
Added just now
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Director, Alternative Investments
Corient Services LLC
United States
- $154,000 to $209,000 USD / year
Platform Development: Contribute to broader Alternatives team initiatives and help identify opportunities to improve processes, analytics, reporting and overall management.
Added 1 min ago
Asset & Wealth Management, Portfolio Management, FX Trading Analyst, New York
Campus
NY
Partner with investment teams to assist with the implementation and execution of risk management strategies for AWM Private portfolio companies.
Added 1 min ago
Digital Power Controls Engineer
LayerZero Power Systems, LLC.
United States
LayerZero Power Systems, Inc. is a leader in power management products for mission and process critical applications. Our customer base is comprised of companies in the computer service…
Added 1 min ago
Senior Product Manager- Solid State Portfolio (SiC Converters)
LayerZero Power Systems, LLC.
United States
Partner with Sales and Marketing on pricing, positioning and go-to-market tied to customer value; own strategic-account relationships.
Added 2 mins ago
Lead AI Engineer
Perficient
DALLAS, TX
…brings strong expertise in Python, GCP, enterprise chatbot development, and AI orchestration frameworks, along with experience evaluating, optimizing, and monitoring AI solutions. Working…
Added 2 mins ago
Technical Product Manager
Perficient
United States
…The ideal candidate will have a strong background in product management, with a proven track record of successfully leading product development from conception to launch. As a Product…
Added 2 mins ago
Business Systems Analyst
Strategic Staffing Solutions
Irving, TX
Support the day-to-day management of ORE Intake, Escalation, and related application initiatives, including but not limited to Microsoft Power Platform solutions (e.g., Power Apps, Power…
Added 3 mins ago
Senior Director Financial (SEC) Reporting
CARDINAL CIVIL CONTRACTING LLC
Raleigh, NC
…infrastructure sectors. Our reputation is built on disciplined project management, deep technical expertise, and an unwavering focus on safety, integrity, and innovation. As we complete our…
Added 3 mins ago
Senior Director Financial (SEC) Reporting
CARDINAL CIVIL CONTRACTING LLC
Raleigh, NC
…infrastructure sectors. Our reputation is built on disciplined project management, deep technical expertise, and an unwavering focus on safety, integrity, and innovation. As we complete our…
Added 4 mins ago
Digital Experience and Growth Strategist
Franklin University
Columbus, OH
Independently execute appropriate web and digital solutions using content management systems, a working knowledge of HTML/CSS, browser tools, tags, tracking, APIs and integrations, while…
Added 4 mins ago
Full Stack Engineer
Pogo Technologies, Inc.
Remote, United States
- You’ll also partner with functional leaders across the organization (i.e., GTM, finance, customer support) to design and build internal tools to streamline operations and eliminate manual…
Added 5 mins ago
Manager Sourcing
Club Car LLC
Evans, GA · Appling, GA · Aiken, SC
…improvement projects. Responsible for Supplier Relationship Management for all strategic suppliers within commodity. Support region/sector NPD Procurement teams through preferred supplier…
Added 5 mins ago
Pro Experience Manager
HOME DEPOT U.S.A., INC.
KYLE, TX
…and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management.…
Added 7 mins ago
Sr. Project Manager
Innovation Associates, Inc.
United States
Partner with Marketing, Accounting, and Sales to analyze budgets, recommend cost-efficiency measures, and provide ongoing status updates.
Added 7 mins ago
Business Development Representative - Commercial West
United States - Genesys Cloud Services, Inc.
CO · NV · AZ
As a Business Development Representative, you will play a critical role in driving new business growth across strategic accounts in the Commercial West territory. This role is suited for an…
Added 9 mins ago
Team Sales Manager
JM TEST SYSTEMS LLC
Houston, TX
members, conduct performance reviews, and partner with HR on development and
Added 10 mins ago
Safety Manager | Sparks, NV
HazTek Inc.
Reno, NV
HazTek Safety Management is a full-service, objective safety partner, founded in 1997. The health, safety and well-being of employees and companies is our highest priority. We offer…
Added 10 mins ago
Branch Office Administrator - North Port, FL
Edward Jones
United States
Account Management: Aptitude to learn and understand the financial services industry. Includes account opening, handling account transfers and other requests at the direction of the…
Added 11 mins ago
Retail Media & Advertising Sr. Manager
Live Comfortably LLC
Boca Raton, FL · Rock HIll, SC
Ensure quality, consistency, and alignment through development and management of a content calendar
Added 11 mins ago
Senior Project Manager-Natural Resources
Terracon
Raleigh, NC
…individual will provide both technical leadership and project management expertise while overseeing a diverse portfolio of environmental planning, permitting, and natural resource…
Added 11 mins ago
Senior Manager, Integrated Marketing
NielsenIQ
Remote, United States
…customers and prospects and support business growth. You’ll partner with commercial leaders to build integrated marketing strategies that generate demand, engage prospective customers, and…
Added 12 mins ago
Data Center Operations Site Lead
Google
Monrovia, IN
Experience with process optimization, risk modeling, and performance management (e.g., KPIs/SLO attainment).
Added 12 mins ago
Information Security Engineer (DevSecOps)
Equinix LLC
United States
…applications. This role involves integrating security into the software development lifecycle (SDLC), embedding and automating application security testing within CI/CD pipelines, and…
Added 17 mins ago
R4
Assistant Director, Product Development
Region 4 Education Service Center
HOUSTON, TX
- $112,360 to $135,374 USD / year
Seven years of progressively responsible experience in product development, product management, software delivery, customer implementation, or a related technology field

Jackrabbit Technologies

Support Representative

Remote, United States

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Job details

Experience: 2+ years of experience in customer support, client services, technical support, or related customer-facing roles.
Posting language: English
Posted: Oct 23, 2026

Original job description

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently. We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7,000 clients in 35 countries around the world.

Our Culture Empowers YOU!

We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual -- all of our employees enjoy the privilege of working remotely. We always have and always will.

What You'll Do:

The Support Representative serves as a frontline support resource for Jackrabbit clients, providing guidance, troubleshooting assistance, and product support across a wide range of workflows and business needs. This role is responsible for helping clients successfully utilize Jackrabbit by resolving issues, answering questions, and delivering a consistent, high-quality support experience.

You will work directly with clients through phone, chat, and ticket channels to investigate issues, recommend solutions, and provide product education. This role partners closely with Senior Support Representatives, Research Specialists, and other Client Experience teams to ensure clients receive accurate information and effective support.

As part of Jackrabbit's Knowledge-Centered Service (KCS) program, this role is expected to demonstrate Knowledge Candidate behaviors by actively using knowledge, identifying knowledge gaps, and contributing to continuous improvement efforts.

Success in this role requires strong customer service skills, effective communication, technical aptitude, problem-solving ability, and a commitment to helping clients succeed.

Key Responsibilities:

Client Support & Issue Resolution

Provide support to clients through phone, chat, and ticket channels.
Investigate, troubleshoot, and resolve product-related questions and issues.
Assess client needs and determine appropriate solutions, next steps, or escalation paths.
Meet established service levels and quality standards for responsiveness, accuracy, and communication.
Deliver a consistent and positive client experience across all interactions.

Product Guidance & Client Education

Educate clients on Jackrabbit functionality, workflows, and best practices.
Guide clients through common setup, configuration, and operational processes.
Recommend appropriate Jackrabbit product features, workflows, and best practices that address the client's operational needs.
Support successful product adoption and ongoing utilization.
Help clients gain confidence in using Jackrabbit effectively.

Knowledge Management & Continuous Learning

Demonstrate Knowledge Candidate behaviors by searching for and applying knowledge before escalating issues.
Link and reuse existing knowledge resources during client interactions.
Identify missing, outdated, or incomplete knowledge and submit improvement requests.
Apply KCS practices during daily support activities.
Continuously develop product knowledge and support expertise.

Documentation & Operational Excellence

Maintain accurate documentation of client interactions and issue resolution.
Follow established support processes, workflows, and quality standards.
Escalate issues appropriately when additional expertise or investigation is required.
Contribute to team effectiveness through collaboration and knowledge sharing.
Support operational consistency across the support organization.

Team Collaboration & Continuous Improvement

Partner with peers and internal teams to improve client outcomes.
Share client feedback and insights that support product and process improvements.
Participate in training, development, and continuous learning opportunities.
Contribute to a positive and collaborative team environment.
Support initiatives that improve support quality and client experience.

What You're About:

Required:

Bachelor's degree in Business, Communications, Technology, Education, or a related field; or an equivalent combination of education and relevant experience.
2+ years of experience in customer support, client services, technical support, or related customer-facing roles.
Exceptional customer service and communication skills.
Ability to troubleshoot issues and provide effective solutions.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Technical aptitude and ability to learn new systems, tools, and processes.
Commitment to delivering a high-quality client experience.
Ability to travel up to 10% (Charlotte-based) or 25% (non-Charlotte-based).
Must have reliable high-speed internet access.
Must reside in the Pacific Time Zone (PT) to ensure business continuity and lead implementations for our West Coast clients.
Must be legally authorized to work in the United States. Jackrabbit Technologies does not provide employment-based visa sponsorship for this position.

Preferred:

Experience supporting SaaS, software, or technology products.
Experience working in a customer support or client-facing environment.
Familiarity with Knowledge-Centered Service (KCS) principles.
Experience working remotely or in a distributed team environment.

What You'll Love About Us:

Our Culture! Check out our mission, core values and the many awards we have received as a growing business and employer of choice.
We work remotely. We always have - we always will!
Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA, and Dependent Care Accounts.
We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.
We pay you to play, rest, recharge, and balance your life. Paid Time Off, Paid Parental, Paid Caregiver, and Sabbatical leaves.
You will grow your skills with us. Annual allowance for professional development.
We give back. Paid Time to volunteer in your community.

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

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More about this job

Skills

Troubleshooting
Analyse issues
Research
Process improvement
Customer service
Communication skills
Problem solving
Troubleshoot
Product knowledge
Documentation
Collaboration
Technical support
Organizational skills
Attention to detail

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