Global Customer Quality Engineering Manager

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Global Customer Quality Engineering Manager

The Global Customer Quality Engineering Manager leads customer quality strategy and execution for an assigned portfolio of data center infrastructure customers (DCI Mechanical Systems) requiring advanced thermal management mechanical systems. The role supports growth across multiple manufacturing sites while managing customer quality interfaces across geographic locations.

The position provides quality leadership for our client's advanced thermal management mechanical systems and assemblies, including liquid-cooling distribution hardware, manifolds, piping and tubing assemblies, hoses, fittings, cold-plate interfaces, heat exchangers and related mechanical components, as applicable. It aligns customer requirements, manufacturing readiness and system reliability from new product introduction through process qualification, volume production and field feedback.

Working with business leaders, site operations, engineering and supply chain teams, the role sets priorities across accounts, leads major escalations and verifies that corrective actions prevent recurrence. It builds quality capability and shares applicable lessons across accounts and sites to protect customer confidence and support scalable growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and own annual Global Customer Quality strategic plans with Business Unit teams, aligned to sector growth, customer priorities and technology roadmaps. Set measurable objectives, readiness milestones, owners and review progress throughout the year.
• Internalize customer expectations by internalizing quality agreements, acceptance criteria and field requirements into site objectives, operating controls and improvement priorities; verify understanding and execution.
• Partner with Business Unit and Operations leadership on new business, product transitions and production ramps; identify quality capability, test capacity and supplier readiness gaps before commitments are made.
• Prioritize resources according to customer exposure, technology complexity and launch risk. Strengthen existing capability and justify additional resources through business need.
• Provide senior leaders with concise assessments of operational performance, launch readiness, shipped-product exposure and decisions required. Track yield, customer escapes, field failures, corrective-action effectiveness and cost of poor quality.

Customer Engagement and Escalation Management

• Build relationships with customer quality, engineering and operations leaders across geographies. Lead quality reviews and align requirements, acceptance criteria, response commitments and escalation routes.
• Coordinate quality execution across Jabil sites, stakeholders, end client customers and integration partners, with clear responsibility for each interface and respect for contractual and confidentiality requirements.
• Lead major quality events from immediate containment through verified closure. Establish affected-product traceability, assess work in process, inventory, shipped product and field exposure, and communicate evidence, owners and recovery plans.
• Provide hands-on leadership at the manufacturing site when issues or launch risks require it. Work directly with site teams to examine the process, lead containment and structured problem solving, demonstrate effective execution and verify recovery.
• Challenge root-cause investigations to establish both the failure cause and escape point. Distinguish containment from permanent corrective action and verify effectiveness before closure.
• Establish a disciplined review of lessons learned across accounts and sites. Assess applicability, deploy preventive actions, update FMEAs and control plans, and verify adoption while protecting customer-specific confidential information.

Cost Management

• Reduce scrap, rework, repeat failures and warranty exposure through process improvement and prevention. Validate savings with Finance and Operations while maintaining customer quality and reliability requirements.

TECHNICAL MANAGEMENT RESPONSIBILITIES

• Lead quality planning for Jabil Workcells manufacturing Google’s advanced thermal management mechanical assemblies, including mechanical fit, torque controls, cable routing, connector integrity, grounding, power distribution and assembly traceability.
• Establish quality controls for Google’s liquid-cooled assemblies and rack interfaces, covering cold plates, manifolds, hoses, seals, connections and coolant distribution interfaces as applicable. Verify cleanliness, leak and pressure testing, thermal performance and handling controls against approved specifications.
• Work with engineering and test teams to establish risk-based thermal-management assembly validation and system-interface verification, covering compute, networking, power and cooling interactions, functional and stress testing, fault detection and customer acceptance criteria.
• Ensure configuration and change control across hardware, firmware, software images and test programs. Maintain component-to-system-to-rack traceability and linked test records to support containment and field diagnosis.
• Apply knowledge of SMT, large BGA packages and advanced PCBAs to identify upstream defects affecting system reliability. Partner with process and product specialists on solder joint integrity, warpage, inspection effectiveness and handling risks.
• Lead quality readiness reviews for new products, workcells, transfers and volume ramps. Verify process FMEAs, control plans, critical characteristics, measurement capability, operator qualification, test coverage and reaction plans.
• Apply Six Sigma and statistical methods to complex manufacturing problems, including design of experiments, measurement system analysis, process capability, statistical process control, hypothesis testing and regression where appropriate.
• Partner with Supplier Quality, Engineering and Operations to qualify critical components and integration processes, control supplier changes and resolve recurring failures across the supply chain.
• Close the loop between manufacturing results, customer acceptance and field performance. Address dead-on-arrival failures, intermittent faults, transport damage and repeat returns; feed learning into product, process, test and packaging improvements.
• Standardize applicable quality practices across accounts and sites, support customer audits and verify closure of findings. Maintain adherence to customer requirements and company quality, safety, security and confidentiality procedures.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Employee and Team Development

• Assess technical and leadership capability, coach assigned staff and site quality teams, and build practical expertise in integration quality, liquid cooling, statistical problem solving and customer management.
• Support recruitment, development and succession planning based on business needs. Build collaboration across accounts so proven practices are adopted consistently.

Performance Management

• Set measurable expectations, review progress and hold teams accountable for delivery and sustained results. Provide direct feedback, recognize strong performance and address capability or execution gaps.

Communication

• Communicate complex technical issues in clear business terms for customers and senior executives. Make risks, ownership, commitments and decisions explicit, and influence stakeholders across a matrix organization.
• Maintain effective working forums across customer locations, manufacturing teams and partners, adapting communication to the audience, time zone and urgency.

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

• Reports within the Global Customer Quality organization to the Global Senior Director of Customer Quality or equivalent senior Quality leader.
• Provides leadership, development and performance oversight for assigned direct reports and functional direction to quality teams supporting the sector.
• Works through a matrix with site leaders, Operations, Business Unit teams, Engineering, Supplier Quality and customers. Sets sector priorities and provides hands-on support to daily execution, major issue resolution and recovery as needed, in partnership with accountable site leaders.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Strong working knowledge of advanced thermal management mechanical systems used in data center infrastructure, including liquid-cooling assemblies, manifolds, tubing and piping, hoses, fittings, seals, heat exchangers, cold-plate interfaces, coolant distribution and associated mechanical interfaces.
• Ability to assess quality risks across mechanical, electrical, thermal and configuration interfaces and challenge test coverage, reliability evidence and manufacturing readiness.
• Practical command of 8D, DMAIC, FMEA, control plans, DOE, MSA including gauge R&R, SPC, capability analysis and statistical analysis, with evidence of sustained improvement.
• Ability to interpret specifications, quality agreements, technical drawings and test data; establish consistent quality controls and audit compliance.

The pay range for this role is $115,500 - $207,900. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

As part of the total rewards package, this position is eligible for a short-term incentive based on performance. In addition, Jabil offers benefits to enhance your health, wealth and resilient self. These include medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.

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