EFTI Workflow Coordinator

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What we’re looking for:

SHAZAM is looking for an EFTI Workflow Coordinator to provide workflow coordination and support for the daily activities of the EFTI Department. In this role, you will be responsible for coordinating Salesforce activity, internal service requests, projects, agreements, contracts, and special assignments while ensuring workflows are assigned and tracked in accordance with established procedures.

What you'll do:

• Coordinate and track internal service requests, projects, agreements, contracts, and special assignments, including creating and maintaining projects in Salesforce.
• Maintain documentation, databases, contracts, and agreements while ensuring records are accurate, complete, and up to date.
• Generate, analyze, and distribute operational reports, statistics, and other data to support management decision-making and compliance requirements.
• Communicate with internal and external stakeholders to provide information, resolve issues, and support escalated inquiries and problem resolution.
• Support departmental operations through process improvement, procedure development, workflow coordination, cross-functional collaboration, and general administrative duties.
• Adhere to company policies, departmental procedures, attendance expectations, and other assigned responsibilities.

What you need:

• Minimum of 2 years of administrative, project coordination, or experience.
• Salesforce experience is strongly preferred.
• Banking, financial services, or payments industry experience preferred.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Strong organizational, time management, and prioritization skills with the ability to manage multiple projects and deadlines.
• Excellent verbal and written communication skills with a strong customer service focus.
• Ability to participate in an on-call rotation and respond to after-hours escalations within established response time requirements.

What’s in it for you:

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.