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Quality Sr Engineer I
Zimmer, Inc.
Warsaw, IN
The Senior Quality Engineer supports the design, development, and lifecycle support Of medical device software, including software incorporating artificial intelligence, for new and…
Added 1 min ago
Network Engineer (Expert)
BAE Systems
Sterling, VA
Added 3 mins ago
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I&C Engineer
modis
Houston, TX
- $100,000 to $130,000 USD / year
Job Title: Sr. I&C Design Engineer/Project Manager
Added 4 mins ago
M
WAF Engineer - Information Security
modis
Atlanta, GA
- $50 to $53 USD / hour
Modis is seeking an WAF Engineer - Information Security for a Contract with a client in Atlanta, GA. The ideal candidate will protect and optimize web application security by configuring,…
Added 4 mins ago
M
Network Administrator
modis
Austin, TX
- $58 to $60 USD / hour
Bachelor’s degree in Computer Science, Information Technology, Network Engineering, Cybersecurity, or a related field; equivalent experience may be considered.
Added 7 mins ago
Network Engineer
SMS DATA PRODUCTS GROUP, INC
Washington, DC
SMS is seeking a Network Engineer with an active Secret clearance to manage mission-critical voice and data networks for our Air Force District of Washington / National Capital Region…
Added 7 mins ago
AB
Senior Security Engineer
Absolute Business Solutions Corp
Bethesda, MD
- $110,000 to $225,000 USD / year
ABSC has an exciting opening for a TS/SCI-cleared Senior Security Engineer supporting DIA-NDOC under the DTP contract. This hands-on technical lead will direct day-to-day security…
Added 9 mins ago
AI
Network and Security Engineer, Defense
Applied Intuition
Sunnyvale, CA
- $150,000 to $200,000 USD / year
We are looking for a Network and Security Engineer to own the architecture of high-performance, high-assurance networks for our defense programs. You will design networks that move terabits…
Added 9 mins ago
Software Quality Engineer I
St. Jude Medical, Cardiology Division, I
CA
The Software Quality Engineer I provides design quality engineering support for the development and maintenance of mobile medical device software applications and connected digital health…
Added 13 mins ago
Network Engineer I
Teknor Apex Company
Remote, United States
Working under established standards and procedures, the Network Engineer I partners with Engineering, Production, Infrastructure, Cybersecurity, Facilities, Service Desk, vendors, and…
Added 13 mins ago
Senior Network Voice Engineer - TS/SCI Clearance
CDW Government, LLC
Remote, United States
The Senior Network / Voice Engineer will support enterprise network and voice communications infrastructure within a secure federal environment. This role requires an active TS/SCI…
Added 14 mins ago
BC
Sales Engineer
Blackpoint Cyber
Remote, United States
- $131,000 to $163,000 USD / year
…guidance that help partners choose the right solution. As a Sales Engineer, you will work directly with partners to demonstrate how our innovative cybersecurity solutions align with their…
Added 18 mins ago
IG
Technology Security Engineer (TSSCI)
Insight Global
Alexandria, VA
- From $87 USD / hour
-Experience reviewing or developing PPPs, cybersecurity strategies, systems engineering plans, test and evaluation plans, or related acquisition documentation; analyzing technical evidence;…
Added 19 mins ago
RU
Site Reliability Engineer-RHEL
Randstad USA
Reston, VA
- $60 to $85 USD / hour
Added 20 mins ago
Software Engineer II, Attack Detection
Abnormal
Remote, United States
…so…Abnormal. Abnormal has constantly been named as one of the top cybersecurity startups and our behavioral AI system has helped us win various cybersecurity accolades resulting in being…
Added 23 mins ago
Principal / Sr. Principal Software Engineer - Software Assurance
Northrop Grumman
El Segundo, CA · El Segundo
Northrop Grumman’s Aeronautics Sector is currently seeking a Principal or Sr. Principal Software Engineer - Software Assurance to join our talented Research and Advanced Development Team…
Added 23 mins ago
Network Engineer - Level 3
Northrop Grumman
Colorado Springs, CO · Colorado Springs
…has an exciting career opportunity for a Principal Network Engineer – Level 3 to join our team of qualified, diverse individuals. This position will be at Schriever Space Force Base (SSFB)…
Added 23 mins ago
Lead Automation Test Engineer - Level 4
Northrop Grumman
Colorado Springs, CO · Colorado Springs
…has an exciting career opportunity for a Sr. Principal Test Engineer Lead – Test Automation (Level 4) to join our team of qualified, diverse individuals. This position supports the Modeling…
Added 25 mins ago
IT Support Engineer II – Managed Services
ITPartners+
Grand Island, NY
…and fun colleagues? ITPartners+ is looking for an IT Support Engineer II (internally titled Service Delivery Engineer II) to work with our existing and potential partners on front-line IT…
Added 29 mins ago
Software Platform Engineer I (Onsite)
RTX
United States
Raytheon is seeking a Software Platform Engineer to join our Modernized Infrastructure projects team. In this role, you will work with cutting-edge technologies to develop solutions that…
Added 29 mins ago
DevSecOps & AI Platform Engineer (Hybrid)
RTX
United States
Partner with development, infrastructure, cybersecurity, and architecture teams to deliver secure and reliable platforms.
Added 29 mins ago
IT/OT Systems Engineer
GRIFOLS, S.A.
NC-Clayton, CA
The IT/OT Systems Engineer is the primary IT contact for Operational Technology (OT) and Laboratory technology stakeholders at the Clayton and RTP sites. The role connects Manufacturing,…
Added 31 mins ago
Senior AI Data Engineer - GPSC Insights Engineering
General Motors LLC
Austin, TX
As a Senior AI Data Engineer, you will design, build, and optimize industrialized data assets, AI data products, and data platforms that support Business Intelligence, Advanced Analytics,…
Added 33 mins ago
Senior Information Security Engineer
Clarity Innovations
Herndon, VA
The Information Systems Security Engineer (ISSE) plays a critical role in designing, building, securing, and operating the technology systems that support our enterprise operations and…
Added 34 mins ago
Staff Security Engineer
Root Insurance
Remote, United States
…equitable system from the ground up. As the Staff Security Engineer, you will be the technical visionary driving security strategy across our entire enterprise. You will act as a force…

ITPartners+

IT Support Engineer II – Managed Services

Grand Island, NY, United States

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Job details

Experience: 3+ years of experience in a Managed Services Provider (MSP) environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Grand Island, NY, and the surrounding Greater Buffalo area.

Do you have a passion for helping people and troubleshooting IT problems? Are you looking for a place where you can develop your skills and work with a group of smart, talented and fun colleagues? ITPartners+ is looking for an IT Support Engineer II (internally titled Service Delivery Engineer II) to work with our existing and potential partners on front-line IT issues.

Who We Are

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Who You Are

Working directly with our team of engineers, the Service Delivery Engineer II provides front-line technical support to our partners and plays an important role in delivering a prompt, professional, and positive partner experience. You’ll troubleshoot technical issues, collaborate with the team, and help ensure our partners receive accurate and reliable support.

Based in the Greater Buffalo area, this role follows a hybrid schedule of four days onsite and one day remote each week, with onsite responsibilities including Partner support, hardware setup and installations, deployments, and other technical needs as required.

What You Will Do

Provide basic to mid-level IT tech support to our partners via onsite and remote
Set up hardware for installation and perform onsite deployments
Engineer long-term solutions
Monitor the progress of tickets and key partner support metrics
Thoroughly document issues and resolutions and communicate with the team
Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
Work with vendors to resolve partner issues
Adapt to changing and varied workflow
Use your knowledge and expertise to continually improve processes and partner support

Your Skills and Background:

3+ years of experience in a Managed Services Provider (MSP) environment.
One or more current Microsoft certifications (AZ-104, MD-102, MS-102, or equivalent).
CompTIA Security+, Network+, CCNA, or other relevant infrastructure certifications.
Experience supporting Microsoft 365, Azure, endpoint management, cybersecurity solutions, and SMB technology environments.
Experience with RMM, PSA, Datto, Kaseya, ConnectWise and documentation platforms commonly used in managed services.
Excellent written and spoken communication skills
Demonstrates composure, professionalism, and empathy when supporting users through challenging situations.
Current driver’s license and access to a vehicle to be used for scheduled and emergency onsite appointments

Benefits of Working at ITPartners+

99% fully paid for healthcare coverage for the employee
Health premiums subsidized for family
Optional Subsidized Dental & Vision Insurance
Life Insurance & AD&D
Maternity & Paternity Leave (Including foster and adoption)
Unlimited paid time off
401(k) with company matching and profit-sharing opportunities (PShares)
A focus on personal growth
A fun work environment with bonuses and company events

Our mission at ITPartners+ is to positively impact people. We accomplish it through building and nurturing the best team possible, the best partners, and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer:

ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.

One Last Thing:

Instead of a cover letter, please record a 1-2 minute video of yourself via YouTube or Vimeo to Danny at dwalma@itpartners.com introducing us to you and why you would be a good fit, this will fast-track our response to you.

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