Network Technician

ITility is seeking an experienced Network Technician to support a mission-critical enterprise modernization contract with the Department of Defense (DoD). This role is hands-on and mission-critical, requiring travel to customer sites to install cable, test, and troubleshoot network equipment in secure, regulated environments. The ideal candidate will have a minimum of three years of hands-on experience supporting enterprise network installations and upgrades within government or regulated environments. This position requires up to 85% travel to Military Entrance Processing Stations (MEPS) to replace UPS units, servers, and Cisco wireless access points and support cable refresh efforts. Typical assignments involve travel on Monday and return on Friday. Cable refresh assignments may require up to three consecutive weeks away from home, including intervening weekends. Most installation work is performed after MEPS processing hours, generally after 1600 local time, Monday through Friday. Cable refresh efforts also require weekend work. Candidates must be highly detail-oriented, comfortable working with structured cabling, racks, and network hardware, and capable of documenting work performed through clear and timely trip reports. The position also requires the ability to independently plan and book travel in compliance with Department of Defense travel regulations, while coordinating effectively with program leadership to ensure site activities are executed safely, accurately, and in accordance with established standards. Experience with Cisco networking equipment is required, and experience with Palo Alto firewalls is a plus.

Key Responsibilities:

• Rack, install, and configure network and infrastructure equipment, including but not limited to firewalls, network modules (SFPs), and Uninterruptible Power Supplies (UPSs), in accordance with manufacturer instructions, approved designs, and project documentation.
• Remove, replace, and mount Cisco wireless access points (WAPs) in accordance with approved installation plans, manufacturer instructions, and site-specific requirements.
• Perform installation, tracing, testing, and troubleshooting of fiber optic and Ethernet cabling.
• Execute installation and upgrade activities during approved maintenance windows and after-hours, as required, to ensure zero downtime during MEPS operational hours.
• Diagnose and resolve network connectivity issues using approved network and cable diagnostic tools.
• Patch network connections to and from equipment and dress patch cables neatly and professionally in racks and cabinets.
• Work within data centers and wiring closets while adhering to site-specific standards and documentation.
• Collaborate closely with IT staff, engineers, and project teams to support scheduled upgrades and initiatives.
• Provide timely input for progress, status, and trip reports documenting work performed.
• Maintain a clean, organized, and secure job site at the end of each shift.
• Work efficiently while maintaining high quality, safety, and security standards.
• Follow all applicable safety, security, and change management procedures.

Required Qualifications:

• U.S. citizenship and an active DoD Secret security clearance.
• Minimum of three (3) years of hands-on experience installing, replacing, and troubleshooting network or IT infrastructure equipment.
• Experience installing rack-mounted equipment, including servers, switches, and uninterruptible power supply (UPS) units, and routing, labeling, and dressing cables to professional standards.
• Hands-on experience installing, replacing, or troubleshooting wireless access points.
• Ability to read and interpret technical drawings, network specifications, and Standard Operating Procedures (SOPs) and perform work in accordance with those documents.
• Proficiency using hand and power tools commonly used for network equipment installation and cable refresh work.
• Ability to stoop, kneel, and crouch for extended periods while performing installation tasks.
• Strong written and verbal communication skills, including the ability to prepare accurate trip and status reports, communicate installation progress and issues, and seek clarification when needed.
• Ability to independently arrange travel and submit complete, accurate expense reports and receipts within required deadlines, consistent with ITility policies and applicable contract travel requirements.
• Ability to maintain accurate daily timekeeping in Costpoint.
• Ability to follow technical and management direction, organize assigned work, and meet schedules and commitments.
• Strong troubleshooting and critical thinking skills, with attention to detail and quality of work.
• Willingness and ability to travel up to 85%. Typical assignments involve travel on Monday and return on Friday. Cable refresh assignments may require up to three consecutive weeks away from home, including intervening weekends.
• Availability to perform most installation work after MEPS processing hours, generally after 1600 local time, Monday through Friday, and to work weekends during cable refresh assignments.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or a high school diploma or equivalent with relevant professional experience in lieu of a degree.

Preferred Qualifications:

• Industry certifications such as CompTIA Security+, CompTIA Network+, Cisco CCNA, or BICSI Installer or Technician.
• Experience working in DoD, federal, or other regulated environments.
• Familiarity with data center standards and cable management best practices.

Work Environment:

• Onsite work at Military Entrance Processing Stations (MEPS) and other government facilities nationwide.
• Frequent travel, up to 85%. Typical assignments involve travel on Monday and return on Friday. Cable refresh assignments may require up to three consecutive weeks away from home, including intervening weekends.
• Most installation work occurs after MEPS processing hours, generally after 1600 local time, Monday through Friday. Cable refresh efforts also require weekend work.
• Work performed in secure environments, including data centers, wiring closets, and office spaces.
• Ability to lift and carry equipment weighing 50 pounds or more, using appropriate assistance and lifting equipment as needed.
• Physical duties may include standing, bending, kneeling, crouching, climbing ladders, and working in confined spaces.
• When not traveling, work is performed remotely, with participation in video-enabled collaboration sessions as required.
• Appropriate attire and adherence to applicable safety, security, government facility access, and site-specific dress requirements.

Why ITility? ITility is a Service-Disabled Veteran-Owned Business dedicated to delivering secure, innovative technology solutions that protect and defend our nation. We empower our teams to think beyond perceived limits and deliver mission-focused solutions that matter. Your work will directly contribute to enterprise modernization efforts supporting national defense readiness. ITility is an Equal Opportunity EmployerITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive. ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace. ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, disability, or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.