Jobs in the United States

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Added just now
Product Manager
myKaarma
Long Beach, CA · Pittsburgh, PA
…for customers and the business. You will partner closely with Engineering, Design, Data, Customer Success, Support, Sales, and other stakeholders to understand customer needs, shape product…
Added just now
Manufacturing Engineer I
Hydro-Aire Aerospace Corp.
Burbank, CA
…the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no…
Added just now
Manufacturing Engineer II
Hydro-Aire Aerospace Corp.
Burbank, CA
…the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no…
Added 1 min ago
Mainframe Reliability Engineer 2
U.S. Bank National Association
Hopkins, MN
Bank location three (3) or more days per week
Added 1 min ago
Mgr, Database
PharMerica
PHOENIX, AZ
…recovery procedures. Collaborates with IT and development teams to support data requirements and troubleshoot database-related issues. Develops and enforces database policies and best…
Added 1 min ago
Senior DBA II
LexisNexis Risk Solutions FL Inc. Company
Boca Raton, FL · FL · TX
…collaborative environment where your expertise can influence technical strategy and support business-critical…
Added 1 min ago
Software Engineer II
LexisNexis Risk Data Management, LLC Company
Alpharetta, GA
BS Engineering/Computer Science or equivalent experience required
Added 1 min ago
Software Engineer II
LexisNexis Risk Solutions Inc. Company
Alpharetta, GA
1-3 years of Software Engineering experience, including internships, co-op programs, academic projects, or professional experience.
Added 1 min ago
PS
Advanced Data Center Technician
Pearce Services
United States
- $25 to $40 USD / hour
Travel to customer sites and support installation, construction, and maintenance activities in active data centers, electrical rooms, data halls, and controlled construction areas.
Added 1 min ago
Senior Product Manager
Libra Solutions
Remote, United States
The ideal candidate brings strong product judgment, UX instincts, and technical fluency, with a blended background across product, engineering, and design/UX. They know how to identify the…
Added 2 mins ago
Inspection Lead
General Dynamics Ordnance & Tactical Systems
Folsom, CA
Provides technical support to the quality and quality engineering (QE) functions | Conducts quality control (QC) inspections on products, materials, components, parts, etc., at various…
Added 2 mins ago
Materials Engineer, Metals (Starship)
SpaceX
Hawthorne, CA
Our Starship Materials Engineering team is serving as experts in various material disciplines to the broader company and working on making the best rockets and spacecraft in the world. As a…
Added 2 mins ago
Journeyman Engineer
Providence St. Joseph Health
Seattle, WA
Coursework/Training: Must have successfully completed extensive specialized training courses --or--
Added 3 mins ago
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Small Business Consultant - Restaurant Operations and Growth
CSU Fullerton Auxiliary Services Corporation ("ASC")
Fullerton, CA
- $50 to $55 USD / hour
…Fullerton. The purpose of this grant is to provide no-cost technical assistance to entrepreneurs and small business owners in Orange County. The CSUF Small Business Development Center…
Added 3 mins ago
Principal Technical Program Manager, PXT Central Science
Amazon.com Services LLC
Seattle, WA
This is a technical program role that demands technical depth in science and software engineering. You will bring strong, data-driven judgment about the statistical systems that power…
Added 3 mins ago
Software Development Engineer, Provisioning - Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…features, working collaboratively with your team to solve complex technical challenges. Throughout the day, you'll write and review code, triage critical bugs, and provide expert support…
Added 3 mins ago
Controls Design Engineer, Controls Design Engineering
Amazon Data Services, Inc.
Seattle, WA
…other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers…
Added 3 mins ago
Software Development Engineer, Amazon Dedicated Cloud, Early Career - 2027, Amazon Dedicated Cloud (ADC)
Amazon.com Services LLC
Jessup, MD · Seattle, WA · Arlington, VA · Denver, CO · Herndon, VA
…services that delight our customers, while participating in technical discussions to drive solutions…
Added 3 mins ago
IT Business Analyst
Merrick & Company
Greenwood Village, CO
…Applications Engineers, developers, data resources, vendors, and other technical teams responsible for delivery and…
Added 3 mins ago
Industrial Engineer
Plexus Corp.
Neenah, WI
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and…
Added 3 mins ago
Offshore Survey Engineer
ZUPT LLC
Remote, United States
…operation, data acquisition, data quality control, maintenance and technical support of survey, positioning and measurement systems used in offshore and subsea survey…
Added 3 mins ago
Engineering Project Manager
ZUPT LLC
United States
…leading offshore operators and service companies. From here, we support offshore oil and gas projects and offshore wind projects…
Added 4 mins ago
Associate Director MES Operations
Regeneron Pharmaceuticals, Inc (USA)
United States
Provides MES operations support for User Acceptance Testing (UAT) for upgrades and other changes to MES
Added 4 mins ago
Manager, Product & Client Quality
Patheon Manufacturing Services LLC
Ridgefield, NJ
Preferred Fields of Study: Chemistry, Biology, Engineering, Pharmacy, or related scientific/technical field
Added 4 mins ago
Director of Product Management & Global Operations
Thermo Scientific Portable Analytical Instruments Inc.
Tewksbury, MA
…processes, knowledge management, digital service platforms, technical support, escalation management, and service lifecycle governance. Working across Product Management, Engineering,…

Itility LLC

Help Desk/Customer Support Analyst

Tampa, FL, United States

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Job details

Posting language: English

Original job description

ITility is seeking an experienced Help Desk/Customer Support Analyst (SECRET) to join our team in support of Department of Defense. At ITility, we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe.

We Value:

The Drive to Perform Beyond Perceived Limits.
The Desire to Find Significance in All We Do.
The Passion and Compassion That Powers Both

Responsibilities:

The Help Desk/Customer Support Analyst (SECRET) will serve as the first point of contact for end users across USSOCOM, its Components, and Theater Special Operations Commands (TSOCs) who require assistance with Microsoft 365 (M365), SharePoint Online, Power Platform, Microsoft Teams, and related knowledge management tools and systems. The analyst triages, troubleshoots, documents, and resolves user issues - or escalates them to the appropriate engineering or administration team - while maintaining a high standard of customer service in a mission-critical SOF environment. This Analyst role will provide frontline technical support for the United States Special Operations Command (USSOCOM) Enterprise Knowledge Management (EKM) program.

Required Qualifications:

Active Top Secret SCI clearance
Bachelor's degree in computer science, Information Technology, Information Systems, or related discipline -OR- equivalent combination of technical certifications and 5+ years of hands-on database administration experience in a DoD or federal enterprise environment.
Three (3)+ years of help desk, service desk, or customer support experience in a Department of Defense (DoD) or federal government IT environment.
Three (3)+ years of ticketing system configuration, implementation, and user experience; ServiceNow, Remedy, Jira SM, or Dynamics 365
Three (3)+ years of experience translating business problems into practical, scalable technical solutions.
Three (3)+ years of experience troubleshooting M365 suite; SharePoint Online, Teams, OneDrive, Outlook, and Power Platform (Power Apps, Power Automate, Power BI) at a user-support level.
Three (3)+ years of demonstrated experience diagnosing and resolving Tier 3 and below technical issues across desktop, browser-based, and cloud-hosted applications.
Five (5+) years of proven excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users clearly and patiently.
Five (5+) years of proven track record of delivering high-quality, professional customer service in a high-tempo, mission-critical environment.
Strong attention to detail and monitor adherence to the schedule and deadlines.
Perform and/or ensure proposal color team recovery is conducted.
Self-motivated, proactive, and energetic.
Strong sense of ownership and responsibility.
Able to multi-task in a deadline-driven environment
CompTIA Security+ certification
ITIL 4 Fundamentals certification.
Experience operating in GCC High, IL-4/IL-5/IL-6, or SIPRNet environments preferred

Work Environment:

Ability to sit or stand for extended periods and perform computer-based work using standard office equipment.
Requires frequent verbal communication, active listening, and visual acuity to perform job responsibilities effectively.
Must follow site-specific safety, security, and dress standards.

ITility is an Equal Opportunity Employer ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive. ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace.

ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, disability, or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.

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Jobs in the United States