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Added 1 min ago
Senior Core Infrastructure Engineer - OCI Product Catalog (Nashville-TN)
Oracle
Nashville, TN
…operability. Delivers features and load/performance tests; leverages data plane platforms and distributed state tools for high-volume retrieval, storage, and processing; and reviews peers'…
Added 1 min ago
SME Network and Computer Systems Administrator
Goldbelt, Inc.
Oklahoma City, OK
Execute emergency technical network isolation procedures (e.g., remote quarantine, port isolation) during suspected security incidents, data spills, or unauthorized cross-contamination.
Added 1 min ago
Family Search Software Dev Engineer 5-AWS Cloud Architect (Lehi, UT)
Church
Lehi, UT · UT
Lead the re-architecture of complex network boundaries and firewalls (e.g., ICS firewall → AWS-native constructs) to simplify reasoning, improve security, and reduce operational toil.
Added 4 mins ago
Technical Enablement Engineer
Apple
Seattle, WA
We’re looking for a Technical Enablement Engineer to help engineers across Apple build secure software with confidence. In this role, you will close the gap between security guidance and…
Added 4 mins ago
Security Engineer - Developer Experience
Apple
Seattle, WA
We're looking for a Developer Experience Security Engineer to help engineers across Apple build secure software with confidence, closing the gap between security guidance and engineering…
Added 6 mins ago
District Systems Engineer
Palo Alto Networks, Inc.
Remote, United States
The District Systems Engineer, Commercial, is a vital part of our sales team, serving as a trusted technical advisor to customers and helping them secure their businesses with Palo Alto…
Added 8 mins ago
Staff Cloud Engineer, ML Ops
Modernizing Medicine, Inc.
Boca Raton, FL
As a Staff MLOps Engineer at Modernizing Medicine, you’ll help bridge the gap between data science, machine learning engineering, and production systems. You’ll lead efforts to establish…
Added 8 mins ago
Staff Engineer, Databricks Platform
Modernizing Medicine, Inc.
Boca Raton, FL
We are seeking a hands-on Senior/Staff Data Platform Engineer to own and evolve our established Databricks platform on AWS. The platform supports mission-critical data, analytics, and AI…
Added 9 mins ago
SL
Systems Administrator, Systems & Application IT
Salt Lake Community College (UT)
Salt Lake City, UT
- $87,499.54 to $97,842.27 USD / year
…software, storage technologies, network connectivity, and required security services. Develops and maintains technical documentation and provides status reports on assigned work and the…
Added 11 mins ago
C Sharp / .Net Developer
Charles Schwab Inc.
Austin, TX · Southlake, TX
As a Software Development Engineer on the Transaction Posting System (TPS) team, you will help power one of Schwab’s most business-critical platforms, supporting high-volume transaction…
Added 12 mins ago
Industrial Engineer Intern (summer 2027)
Ryder Integrated Logistics, Inc. (Employer-Payroll)
United States
…including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus,…
Added 13 mins ago
Staff Security Engineer
Mixpanel
San Francisco, CA
Mixpanel's Information Security & Risk Management (ISRM) team is hiring a Staff Security Engineer to partner with our product and engineering teams on how we build and run Mixpanel…
Added 15 mins ago
Avionics Systems Engineer III TS/SCI (345B)
JPL/NASA
Pasadena, CA
Ability to obtain and maintain any required U.S. Government security clearance, and be able to work with export-controlled (ITAR) hardware and technical data, which may require U.S.…
Added 16 mins ago
IT Infrastructure & DevOps Engineer
TETRAMEM INC
San Jose, CA
TetraMem's Software Team is seeking an experienced IT Infrastructure & DevOps Engineer to manage and optimize our on-premises and cloud infrastructure, automate development workflows, and…
Added 16 mins ago
Field Service Technician II - Spokane, WA.
NCR Atleos
United States
Are you a Field Technician, Field Engineer, or Service Technician - or interested in starting a career in this field? Are you tech savvy with strong mechanical aptitude and transferrable…
Added 16 mins ago
Senior Security Firmware Engineer, Data Center Systems
NVIDIA USA
Remote, United States
NVIDIA is searching for a highly motivated and creative senior security firmware engineer to join the Data Center Systems Software team and secure the platform: the baseboard management…
Added 16 mins ago
Senior System Software Engineer - Factory Bringup
NVIDIA USA
Remote, United States
…systems enable researchers and scientists to combine simulation, data analytics, and AI to drive scientific progress on the most powerful end-to-end AI supercomputing…
Added 17 mins ago
I
Senior Machine Learning Engineer, Agentic Context Retrieval and Search (Nova)
Iterable
Remote, United States
- $150,000 to $250,000 USD / year
…Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer…
Added 17 mins ago
I
Senior Machine Learning Engineer, Agentic Evals and Self-Improvement (Nova)
Iterable
Remote, United States
- $150,000 to $250,000 USD / year
…Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer…
Added 17 mins ago
I
Senior Machine Learning Engineer, Nova Intelligence
Iterable
Remote, United States
- $150,000 to $250,000 USD / year
…Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer…
Added 17 mins ago
Senior Database Engineer
Bluestaq US External
CO
The Senior Database Engineer at Bluestaq owns the data systems that move and protect information behind national security decisions - the schemas, pipelines, and datastores our enterprise…
Added 18 mins ago
SP
Mechanical Engineer Intern
Systems Planning and Analysis
Arlington, VA
- $25 to $32 USD / hour
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we…
Added 18 mins ago
SP
Electrical Engineer
Systems Planning and Analysis
Dahlgren, VA
- $80,000 USD / year
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we…
Added 19 mins ago
AI Automation Engineer
Experis USA
Bethesda, MD
Our client, AI & Digital Enablement is seeking a AI Automation Engineer to join their team. As a AI Automation Engineer, you will be part of the AI and Digital Enablement team supporting…
Added 19 mins ago
EW
Senior Security Engineer
East West Bank
Dallas, TX · San Marino, CA
- $115,000 USD / year
The Cyber Security Engineer supports the development and maintenance of a corporate-wide information security program to help protect the organization’s information assets. This role is…

Iterable

Senior Machine Learning Engineer, Agentic Context Retrieval and Search (Nova)

Remote, United States

$150,000 to $250,000 USD / year

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Job details

Pay: $150,000 to $250,000 USD / year
Experience: 5+ years of hands-on MLE experience putting complex models into production at scale, including search, information retrieval, or recommendation systems.
Posting language: English
Posted: Nov 6, 2026

Original job description

Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.

With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture https://iterable.com/culture/ and About Us https://iterable.com/company/ pages. Let’s shape the future of customer engagement together!

Location: US

ABOUT THE ROLE

As a high-tech marketing platform, Iterable works with thousands of large-scale and diverse enterprise customers. Iterable Nova is our intelligence layer. It helps customer experience teams adapt in real time and improve every interaction.

As a Senior Machine Learning Engineer on Nova, you'll lead context retrieval and search. The goal is agent responses that are grounded in evidence, aware of the customer's context, and based on what a query means rather than its literal words. You will build the retrieval stack and the search subagents that run on top of it.

You will have real autonomy: from research and experimentation through to systems running reliably in production, you'll own this work and help shape the direction of AI at Iterable.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply - we value applicants for the skills they bring beyond a job description.

WHAT YOU'LL DO

Build retrieval across structured data (tables, SQL, dashboards, code) and unstructured content (docs, tickets, chat, media), using each source's own signals.
Build semantic query understanding for agents: query rewriting, decomposition, intent classification, and entity resolution for multi-turn workflows.
Build pipelines that extract entities, embeddings, summaries, and metadata from customer data, and keep them fresh.
Build search subagents that decide what to retrieve, run multi-hop searches, check whether results are good enough, and flag when retrieval fails.
Measure quality with ranking metrics (nDCG, MRR, Recall@K), LLM judges, human labels, and online tests. Track how retrieval affects final responses, and use the results to improve both retrieval and the harness.
Mentor engineers on the team and help set the technical direction for Nova.

WHAT WE'RE LOOKING FOR

5+ years of hands-on MLE experience putting complex models into production at scale, including search, information retrieval, or recommendation systems.
Master's or PhD in Computer Science, Machine Learning, AI, or a related field.
You keep up with the latest research and focus on applying it: shipping reliable changes that measurably improve the product experience for customers.
Deep IR expertise: lexical (BM25), dense (embeddings, ANN indexes), and hybrid retrieval, plus learning-to-rank.
Production experience with search engines such as Elasticsearch, OpenSearch, or Vespa, including relevance tuning and reranking.
Hands-on experience with RAG, query rewriting, reranking, and grounding techniques that reduce hallucination.
Experience building agents on top of retrieval, such as multi-hop search or sufficiency checks.
Strong evaluation practice: offline benchmarks, regression detection, A/B testing, and labeling pipelines.

BONUS POINTS

Experience with LLM APIs from multiple providers (Anthropic, OpenAI, Google), including tool calling and prompt caching.
Experience indexing and ranking structured and unstructured data in the same system.

________________________________________________________________

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Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Official Iterable website, Careers page: https://iterable.com/careers/
Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

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Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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