Jobs in the United States

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Added 1 min ago
Wholesale Manager (E-Commerce & Global Retail)
Jobgether
Remote, United States
Operational autonomy: Shape and improve systems, workflows, and infrastructure to support business growth.
Added 1 min ago
Full Stack Software Engineer - AI-First
Jobgether
Remote, United States
Full Stack Product Development: Design, develop, and maintain scalable software applications across frontend and backend systems, contributing approximately equally to both areas.
Added 1 min ago
Director, Product Design
Jobgether
Remote, United States
Improve design operations, critique processes and cross-functional collaboration practices to maintain high standards and support team scalability.
Added 3 mins ago
DRI Specialist
Mesabi Metallics Company LLC
IA
…of the integrated steel plant project in Iowa. The role will support the DRI package through engineering and design development, technical reviews, technology and equipment interfaces,…
Added 3 mins ago
Sentinel - Systems Engineer (T02) - 20548
CORP-Corporate Office
United States
As a Beholder SMT Systems Engineer, you will work along-side other SMT teams supporting the Advanced Equipment SMT Lead. Primary job responsibilities are participating in the technical…
Added 3 mins ago
Sentinel - Systems Engineer - 20176
CORP-Corporate Office
United States
Must have an active U.S
Added 3 mins ago
Staff Engineering Program Management ( EPM )
CORP-Corporate Office
United States
…join our team of qualified and diverse individuals. You will support the Program Manager and Chief Engineer as a Systems Architect on multiple major development…
Added 3 mins ago
Senior Staff Engineering Program Management ( EPM )
CORP-Corporate Office
United States
…join our team of qualified and diverse individuals. You will support the Program Manager and Chief Engineer as a Systems Architect on multiple major development…
Added 3 mins ago
Senior Principal Engineering Program Management ( EPM )
CORP-Corporate Office
United States
…join our team of qualified and diverse individuals. You will support the Program Manager and Chief Engineer as a Systems Architect on multiple major development…
Added 3 mins ago
Senior Accountant
SGA Dental Partners OPCO LLC
Richmond Hill, GA
Collaborate with the company’s Finance team to perform monthly variance analysis and support the company’s annual budget process
Added 4 mins ago
Netsuite-System Expert-Shenzhen
Plaud
San Francisco, CA
2.Experience in consumer hardware, consumer electronics, DTC, or cross-border e-commerce
Added 6 mins ago
Network Systems Engineer
Cambrex
High Point, NC
The Network Systems Engineer is responsible for the design, implementation, optimization, and support of enterprise network infrastructure across Cambrex’s multi-site, global environment.…
Added 6 mins ago
Sr Mechanical Engineer
Modular Medical Inc
San Diego, CA
Design and develop: Create mechanical and electromechanical components and systems, using feasibility studies, simulations, and prototypes to improve performance, functionality, and…
Added 6 mins ago
Research Associate, Analytical Development
GenScript
Seattle, WA
GenScript is seeking a motivated and detail-oriented Research Associate, Analytical Development to support the development, qualification, and routine execution of analytical methods for…
Added 9 mins ago
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Senior Counsel (Sexual Torts Defense)
Tyson & Mendes LLP
San Diego, CA
- $160,000 to $200,000 USD / year
National Resources – Benefit from the resources of a national litigation firm, including trial training and experienced litigation support.
Added 9 mins ago
T&
Senior Counsel (Remote or Hybrid)
Tyson & Mendes LLP
Jacksonville, FL
- $150,000 to $190,000 USD / year
8+ years of solid litigation experience, specifically with litigation support, deposition and trial preparation
Added 9 mins ago
T&
Senior Counsel (Remote Option)
Tyson & Mendes LLP
Fresno, CA
- $160,000 to $190,000 USD / year
Active California Bar License Required
Added 9 mins ago
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Senior Counsel (Remote)
Tyson & Mendes LLP
Southern California, CA · CA
- $160,000 to $190,000 USD / year
Flexible, Performance-Focused Work – Office, hybrid, or remote - we value outcomes over facetime. Your work style should support your best work.
Added 9 mins ago
T&
Senior Counsel (Medical Malpractice)
Tyson & Mendes LLP
Los Angeles, CA
- $160,000 to $190,000 USD / year
8+ years of solid litigation experience, specifically with litigation support, deposition and trial preparation
Added 9 mins ago
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Senior Counsel – Lemon Law Litigation (Remote)
Tyson & Mendes LLP
Southern California, CA · CA
- $160,000 to $190,000 USD / year
Elite Training + Resources – From our Trial Academy to expert litigation support and proprietary defense strategies, we equip you with tools to lead with confidence.
Added 9 mins ago
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Senior Counsel (Landlord/Tenant)
Tyson & Mendes LLP
Los Angeles, CA
- $160,000 to $190,000 USD / year
Her leadership style balances independence with support. She wants her attorneys thinking proactively and taking ownership, while keeping her connected so she can provide feedback, help…
Added 9 mins ago
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Senior Counsel (General Liability/Coverage)
Tyson & Mendes LLP
San Diego, CA
- $160,000 to $190,000 USD / year
Flexible, Performance-Focused Work – Office, hybrid, or remote - we value outcomes over face time. Your work style should support your best work.
Added 9 mins ago
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Senior Counsel
Tyson & Mendes LLP
Dallas, TX · Irving, TX
- $150,000 to $200,000 USD / year
…leadership or partnership opportunity, we offer the resources and support to help you…
Added 9 mins ago
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Senior Counsel
Tyson & Mendes LLP
Albuquerque, NM · NM
- $140,000 to $170,000 USD / year
Flexible, Performance-Focused Work – Office, hybrid, or remote - we value outcomes over facetime. Your work style should support your best work.
Added 9 mins ago
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Senior Counsel
Tyson & Mendes LLP
Philadelphia, PA · Bryn Mawr, PA
- $150,000 to $200,000 USD / year
Active Pennsylvania Bar license required

Closed listing

itD Tech

Business Analyst IV (6379)

Burlingame, CA, United States

$80 to $85 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $80 to $85 USD / hour
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Business Analyst IV – Customer Experience Analytics

itD is seeking a Business Analyst IV to turn customer feedback and post-sales data into clear findings and recommendations for a leading global technology company’s consumer hardware business. You will cover voice-of-customer analysis across the full customer journey and work with product, hardware, software, and operations partners to get issues fixed. The ideal candidate will bring deep experience in customer experience analytics, SQL, and AI-assisted analysis, and a track record of delivering insight reports and readouts that drive product and process changes.

Location: Onsite - Burlingame, CA preferred; open to fully remote (as close to Pacific time as possible).

Duration: 12-month contract with possible extension.

Pay Rate: $80 - $85 per hour, depending on experience.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

Produce recurring and ad-hoc customer insight reports covering each stage of the customer journey: purchase, delivery, setup, support, warranty, returns, reviews, and social.
Identify and size emerging customer issues, flag likely root causes to the owning teams, and run deep dives for cross-functional partners.
Deliver customer insight readouts during product launches, software releases, and critical-issue response.
Use LLM tools and AI agents as the primary way of working, from writing queries to classifying customer text and drafting narratives.
Build and document reusable AI workflows for recurring analysis, with quality checks that validate results against source data before they are shared.
Build and maintain dashboards and reusable queries for customer experience metrics, and report data quality issues to data owners.
Track which insights led to product or process changes and report that impact back to the CX team.

Internal Responsibilities

Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

7+ years of experience in data analytics, customer insights, CX analytics, or a similar analytical role
2+ years in customer experience or customer insights analytics
Experience writing SQL to query, join, and aggregate large datasets
Experience analyzing customer feedback such as support tickets, product reviews, surveys, or social media
Hands-on experience using LLM tools or AI agents in day-to-day analysis (data extraction, text classification, summarization, query writing, or report drafting)
Experience validating analytical output, including checking AI-generated results against source data and correcting errors
Experience turning analysis into written recommendations and presentations for non-technical audiences
Experience handling multiple stakeholder requests with competing deadlines

Preferred Qualifications and Skills

Experience building multi-step AI workflows or agents (prompt chains, retrieval over documents and data)
Experience evaluating LLM output quality (labeled test sets, precision and recall, structured sampling)
Experience with semantic models, metric definitions, or knowledge bases that ground AI tools in business data
Experience with Python or R for data analysis
Experience with consumer electronics or hardware products (e-commerce, fulfillment, support, warranty, returns, or quality data)
Experience with CX and support platforms such as Medallia, Qualtrics, Salesforce Service Cloud, Brandwatch, or Enterpret
Experience supporting product launches or incident response with fast-turnaround reporting
Familiarity with smart glasses, VR/AR headsets, or gaming hardware

Education

Bachelor’s degree in analytics, data science, statistics, business, economics, information systems, or a related field, or equivalent practical experience, required.

Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

About employer

More about this job

Skills

Google Analytics
Customer insight
Statistical quality control
Customer experience
Leadership
Data analysis
SQL
Presentation skills
Python
R
Consumer electronics
Salesforce
Incident response
Reporting
Statistics

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Work requirements

Jobs in the United States