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Partner Applied AI Engineer, Oracle and Cloud ISV
OpenAI
San Francisco, CA
- $197,000 to $278,000 USD / year
…OpenAI capabilities to the applications, data platforms, and developer workflows customers already use, then turn successful deployments into approaches the field and partner teams can…
Added 1 min ago
Sr Principal Process Eng - Warehouse
Janssen Biotech, Inc. Legal Entity
Wilson, NC
…supporting large‑molecule, aseptic biotherapeutic drug product…
Added 1 min ago
Senior R&D Program Manager
DePuy Synthes Products Inc. Legal Entity
Boston, MA
Lead financial planning and performance reviews for the platform in partnership with PMO Operations, including forecasts, funding needs, and execution transparency.
Added 1 min ago
Regional Sales Manager, Spine
DePuy Synthes Sales, Inc. Legal Entity
Asheville, NC
Candidates must possess a valid driver's license issued in the United States
Added 1 min ago
Senior Director, Innovation & Transformation
Johnson & Johnson Services Inc. Legal Entity
New Brunswick, NJ
Added 1 min ago
Director, Strategic Growth Execution, Joint Reconstruction
MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity
Raynham, MA · West Chester, PA · Palm Beach Gardens, FL · Warsaw, IN
…Commercial Excellence, Finance, Market Access, Medical Affairs, Operations, and Human Resources to ensure the organization's most critical growth priorities are progressing with speed,…
Added 1 min ago
Banking / PR - Core Banking
Infosys
United States
Strong background of leading teams, comprising both client stakeholders, operations, business, and technology specialists
Added 2 mins ago
Vice President, Corporate Controller
Probo Medical
Tampa, FL
Added 3 mins ago
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Operations Senior Analyst
Salesforce, Inc.
IN · MA · IL · CO · VA
- $94,000 to $142,300 USD / year
Added 3 mins ago
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MDM IT Project Manager, EDW
UnitedHealth Group
Schaumburg, IL
- $91,700 to $163,700 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 3 mins ago
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Manager of Network Contracting - Remote
UnitedHealth Group
New York, NY
- $91,700 to $163,700 USD / year
Partner with senior leadership to establish departmental goals, implement strategic initiatives, and drive continuous improvement across contracting processes and team operations.
Added 4 mins ago
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Operations Manager
Jobot
Leominster, MA
- $90,000 to $130,000 USD / year
Operations Manager with Growing National Leader / $90,000 - $130,000 per year depending on Experience / Room for Growth and Excellent Benefits
Added 4 mins ago
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Controller
Jobot
New York, NY
- $180,000 to $200,000 USD / year
Play a key role in modernizing accounting operations, systems, and processes.
Added 4 mins ago
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Plant Manager
Jobot
Wallingford, CT
- $100,000 to $150,000 USD / year
We are seeking an experienced Plant Manager to oversee daily operations for an established industrial manufacturing and distribution facility. This individual will be responsible for…
Added 4 mins ago
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HR Generalist
Jobot
Durham, NC · Raleigh, NC · Chapel Hill, NC · Cary, NC
- $75,000 to $85,000 USD / year
…internal processes to support its expanding portfolio and business…
Added 4 mins ago
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Tax Accountant
Jobot
Omaha, NE
- $60,000 to $75,000 USD / year
…professionals and play a crucial role in our organization's financial operations. This position offers a competitive salary and benefits package, as well as opportunities for professional…
Added 4 mins ago
Commercial Intern
Worthington Steel
Columbus, OH
…valuable insight into how we bring together business processes, operations, and customer…
Added 5 mins ago
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Fractional Accounting & Finance Consultant(Non-profit)
INSPYR Solutions
Dallas, TX
- $50 to $60 USD / hour
…Fractional Accounting & Finance Consultant to oversee financial operations, provide strategic guidance, and ensure strong fiscal stewardship. This individual will serve as a trusted advisor…
Added 5 mins ago
Sr. Cloud Engineer
RTX
United States
Qualifications You Must Have:
Added 5 mins ago
AC
Trade Compliance Specialist
Aston Carter
Gaithersburg, MD
- $36 to $39 USD / hour
The role follows a hybrid work model, with an expectation of working onsite three days per week and remotely two days per week once fully trained
Added 5 mins ago
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Supply Chain Analyst [Nashville, TN]
Aston Carter
Nashville, TN
- $27 to $30 USD / hour
…and execution while partnering closely with stakeholders in operations and supply chain. You will analyze critical issues, support the development of tools and reporting, and help shape the…
Added 5 mins ago
AC
Supply Chain Analyst
Aston Carter
Nashville, TN
- $27 to $30 USD / hour
…and execution while partnering closely with stakeholders in operations and supply chain. You will analyze critical issues, support the development of tools and reporting, and help shape the…
Added 8 mins ago
Sr. Software Integration Engineer (On-site)
RTX
United States
Qualifications You Must Have
Added 8 mins ago
Principal Software Integration Engineer (On-Site)
RTX
United States
Qualifications You Must Have
Added 8 mins ago
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Director of Accounting
Upscale, Inc.
Santa Clara, CA
- $236,000 to $255,000 USD / year
…compliance. This individual will partner closely with Engineering, Operations, Supply Chain, Quality, Legal, and Finance to establish scalable processes that support growth while…

itD Tech

Business Analyst IV (6379)

Burlingame, CA, United States

$80 to $85 USD / hour

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $80 to $85 USD / hour
Posting language: English
Posted: Nov 10, 2026

Original job description

Business Analyst IV – Customer Experience Analytics

itD is seeking a Business Analyst IV to turn customer feedback and post-sales data into clear findings and recommendations for a leading global technology company’s consumer hardware business. You will cover voice-of-customer analysis across the full customer journey and work with product, hardware, software, and operations partners to get issues fixed. The ideal candidate will bring deep experience in customer experience analytics, SQL, and AI-assisted analysis, and a track record of delivering insight reports and readouts that drive product and process changes.

Location: Onsite - Burlingame, CA preferred; open to fully remote (as close to Pacific time as possible).

Duration: 12-month contract with possible extension.

Pay Rate: $80 - $85 per hour, depending on experience.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

Produce recurring and ad-hoc customer insight reports covering each stage of the customer journey: purchase, delivery, setup, support, warranty, returns, reviews, and social.
Identify and size emerging customer issues, flag likely root causes to the owning teams, and run deep dives for cross-functional partners.
Deliver customer insight readouts during product launches, software releases, and critical-issue response.
Use LLM tools and AI agents as the primary way of working, from writing queries to classifying customer text and drafting narratives.
Build and document reusable AI workflows for recurring analysis, with quality checks that validate results against source data before they are shared.
Build and maintain dashboards and reusable queries for customer experience metrics, and report data quality issues to data owners.
Track which insights led to product or process changes and report that impact back to the CX team.

Internal Responsibilities

Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

7+ years of experience in data analytics, customer insights, CX analytics, or a similar analytical role
2+ years in customer experience or customer insights analytics
Experience writing SQL to query, join, and aggregate large datasets
Experience analyzing customer feedback such as support tickets, product reviews, surveys, or social media
Hands-on experience using LLM tools or AI agents in day-to-day analysis (data extraction, text classification, summarization, query writing, or report drafting)
Experience validating analytical output, including checking AI-generated results against source data and correcting errors
Experience turning analysis into written recommendations and presentations for non-technical audiences
Experience handling multiple stakeholder requests with competing deadlines

Preferred Qualifications and Skills

Experience building multi-step AI workflows or agents (prompt chains, retrieval over documents and data)
Experience evaluating LLM output quality (labeled test sets, precision and recall, structured sampling)
Experience with semantic models, metric definitions, or knowledge bases that ground AI tools in business data
Experience with Python or R for data analysis
Experience with consumer electronics or hardware products (e-commerce, fulfillment, support, warranty, returns, or quality data)
Experience with CX and support platforms such as Medallia, Qualtrics, Salesforce Service Cloud, Brandwatch, or Enterpret
Experience supporting product launches or incident response with fast-turnaround reporting
Familiarity with smart glasses, VR/AR headsets, or gaming hardware

Education

Bachelor’s degree in analytics, data science, statistics, business, economics, information systems, or a related field, or equivalent practical experience, required.

Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Google Analytics
Customer insight
Statistical quality control
Customer experience
Leadership
Data analysis
SQL
Presentation skills
Python
R
Consumer electronics
Salesforce
Incident response
Reporting
Statistics

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Work requirements

Jobs in the United States