Workplace Experience Manager

• About ITA Group ITA Group creates powerful moments that drive engagement and performance for some of the world’s most respected brands. We believe in the power of experience - whether for clients, team members, or guests. We’re looking for a Workplace Experience Manager to help us create a welcoming, inspiring, and high-functioning environment that reflects our values and supports our people. 🎯 The Role: Workplace Experience Manager As the Workplace Experience Manager, you’ll be the heart of our office environment - delivering exceptional hospitality, seamless operations, and a sense of community. You’ll ensure our facilities are safe, functional, and inspiring, while also creating moments of delight that make our workplace a destination. This role blends hospitality, operations, and leadership - perfect for someone who thrives on service, organization, and creating meaningful experiences. 🛠️ What You’ll Do Client & Team Member Experience

• Create a consistent, high-touch hospitality experience for guests and clients
• Manage client visits from agenda creation to catering and special accommodations
• Conduct regular audits of conference rooms and common areas to ensure functionality and cleanliness
• Serve as the go-to for conference room technology support
• Coordinate and execute team member experiences and corporate events
• Maintain a welcoming, organized, and professional office environment

Facility Management

• Oversee day-to-day facility operations, maintenance, and cleanliness
• Coordinate repairs, inspections, and vendor relationships
• Manage office furniture moves, inventory, and workspace optimization
• Maintain up-to-date records of office supplies and equipment
• Serve as liaison with property management for repair and maintenance issues
• Ensure safety, security, and emergency preparedness protocols are in place

✅ What You Bring

• Bachelor’s degree in a business-related field or equivalent experience
• 3+ years of experience in a service-related industry (hospitality or facilities preferred)
• Strong organizational and time management skills
• Effective negotiation and vendor management skills
• Excellent interpersonal and communication abilities
• Customer-first mindset with a passion for creating positive experiences
• Familiarity with facility systems (e.g., LightEdge, Everbridge) a plus
• Ability to work independently and manage multiple priorities
• Willingness to work flexible hours to meet project needs