Jobs in the United States

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Added 24 mins ago
DN
AWS Cloud Data Engineer 3065-18
Delaware Nation Industries
Dahlgren, VA
- $150,000 to $170,000 USD / year
DNI is seeking a highly qualified Data Engineer to support the Joint Warfare Analysis Center (JWAC) under Air Force JWAC IT Services (JITS) Task Order 2. The Data Engineer will design,…
Added 24 mins ago
Field Service Engineer - 304344
Delaware Nation Industries
Fort Stewart, GA
DNI Emerging Technologies is seeking a qualified Field Service Engineer to support the Army Systems Engineering and Program Management Services (Army SEPM) at Fort Stewart, GA.
Added 24 mins ago
RF Systems Engineer II - 303207
Delaware Nation Industries
Wright-Patterson Air Force Base, OH
The System Engineer II supports the development and evaluation of RF spectrum certification documents for commercial off-the-shelf (COTS) equipment, non-developmental initiatives (NDI), and…
Added 24 mins ago
Senior Linux System Administrator - 306502
Delaware Nation Industries
Dahlgren, VA
The Senior Linux System Administrator will serve as a technical authority for Linux platforms, virtualization, automation, system security, performance, and lifecycle management. The…
Added 24 mins ago
DN
AWS Cloud Data Engineer 3065-19
Delaware Nation Industries
Dahlgren, VA
- $150,000 to $170,000 USD / year
DNI is seeking a highly qualified Data Engineer to support the Joint Warfare Analysis Center (JWAC) under Air Force JWAC IT Services (JITS) Task Order 2. The Data Engineer will design,…
Added 1 hour ago
Senior DevOps
KēSTA I.T.
Remote, United States
KēSTA I.T. is seeking a remote DevOps Engineer to own production reliability, from safe releases and monitoring to incident response and the private cloud infrastructure behind them.
Added 1 hour ago
Sr. Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
As a Senior Forward Deployed Engineer (FDE), you will contribute directly to the development and delivery of Army Vantage capabilities. You will build analytical dashboard features, support…
Added 1 hour ago
Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
PVM is hiring a Senior Forward Deployed Engineer to serve as a technical lead for Southern California Edison's environments in Palantir Foundry. These systems support wildfire mitigation,…
Added 1 hour ago
Senior Project Engineer - Weld
Vermeer Corporation
Pella, IA
…root cause and failure analysis for engineering, production, service, and warranty, coordinating testing and corrective actions to improve designs, processes, and…
Added 1 hour ago
Managed IT Services Sales Executive for Small - Mid-Market
Delaney Computer Services, Inc.
Mahwah
Key responsibilities include managing existing sales opportunities, conducting business and technical discovery, identifying recurring-revenue opportunities, presenting managed-service…
Added 1 hour ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Engineer scalable, reliable, and fail-safe systems for high-stakes environments.
Added 1 hour ago
SO
STATIONARY ENGINEER
State of Illinois
Elgin, IL
- $10,565.28 to $11,146.44 USD / month
The Division of Behavioral Health and Recovery is seeking to hire a Stationary Engineer for the Elgin Mental Health Center located in Elgin, Illinois to receive day-to-day guidance and…
Added 2 hours ago
CC
Chief of Commercial Plan Review (re-ad 27-00131)
Chesterfield County
Chesterfield County, VA
- $88,924 to $120,046 USD / year
…team of four Commercial Plan Examiners and one Senior Customer Service Representative while fostering a collaborative, customer-focused work environment. Key responsibilities include…
Added 2 hours ago
Director, Federal Sales: Air Force and Space Force (Government)
AT&T
Columbia, MD
…organizations, acquisition leaders, contracting officials, technical authorities, and industry partners before requirements are…
Added 2 hours ago
Director, Federal Sales: Navy and Marine Corps (Government)
AT&T
Columbia, MD
…organizations, acquisition leaders, contracting officials, technical authorities, and industry partners before requirements are…
Added 2 hours ago
H
Staff Professional II (Geotechnical) - Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $65,000 to $90,000 USD / year
Self-motivated professional with a strong commitment to technical excellence and customer service.
Added 2 hours ago
H
Project Engineer II (Geotechnical)- Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $80,000 to $120,000 USD / year
The successful candidate will provide technical leadership on geotechnical engineering and CMT projects, mentor junior staff, support field operations, and contribute to business…
Added 2 hours ago
Platform Tooling Engineer
GD Information Technology, Inc.
United States
We are seeking a Platform Tooling Engineer to join our team supporting Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program. NOTE: This…
Added 2 hours ago
HE
Controls Engineer (HE) (56293)
HANLEY ENERGY GROUP
Dallas, TX
- $110,000 to $140,000 USD / year
The Controls Engineer will go to customer sites and is a responder for hands-on equipment troubleshooting and operation. They must successfully communicate with the customer and be an…
Added 2 hours ago
Process Engineer, NC Programmer (Onsite)
RTX
United States
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join…
Added 2 hours ago
Graduate Development Program, Associate Engineer, Electrical Planning and Design
natgridProd
Syracuse, NY · Buffalo, NY · Albany, NY
…help shape the future of the electric grid? As an Associate Engineer in Electrical Planning and Design, you’ll support projects that help keep electric service safe, reliable, and ready for…
Added 2 hours ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
…digital experience for employees? As an Associate Technology Engineer on the Technology Engineering team, you’ll help design, configure, test, and improve the technology employees use every…
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Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Northboro, MA · Buffalo, NY · Syracuse, NY · Waltham, MA
Are you ready to build technology that supports the future of energy? As an Associate Technology Engineer on the Technology Engineering team, you’ll help develop data and AI solutions that…
Added 2 hours ago
Graduate Development Program, Associate Analyst, Technology Security
natgridProd
Brooklyn, NY · Syracuse, NY · Waltham, MA
Analyze cybersecurity alerts, system activity, and technical information to help identify and understand potential cyber threats.
Added 2 hours ago
Graduate Development Program, Associate Engineer, Transmission & Distribution Line Standards
natgridProd
Northboro, MA
Interested in helping shape the standards that power the electric grid? As an Associate Engineer, you'll work alongside experienced engineers and industry experts to develop and maintain…

IT Solutions Consulting LLC

Associate Engineer, Field Services

Tucson, AZ, United States

$27 to $31 USD / hour

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Job details

Pay: $27 to $31 USD / hour
Posting language: English

Original job description

Description

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Associate Engineer, Field Services is part of the Managed Services team responsible for multiple clients onsite and handling escalated inquiries for the client’s products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

Requirements

Responsibilities:

Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home.
Ability to install and configure workstations, laptops, printers, routers and other peripheral equipment.
Answering technical service calls and creating customer tickets.
Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s).
Provides phone and onsite support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
Ensures creation of tickets and escalation to appropriate group(s).
Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis..
Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
Work regularly with the client’s internal service and project coordinators who assign tickets.

Experience

Knowledge, Skills, and Abilities:

Confident and comfortable with client facing activity.
Strong oral and written communication skills
Communicate effectively with internal team members, customers, clients, and stakeholders.
Maintains the ability to stay organized and be detail oriented.
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
Ability to troubleshoot and configure hardware such as printers, laptops, etc.
Confident and comfortable with client facing activity.
Strong communication and interpersonal skills
Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Experience:

Bachelor's Degree, or equivalent level of experience in related field
3 years in a helpdesk role, triaging reported issues and incidents by customers.
2+ years’ work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
Experience with a ticketing system, such as ConnectWise Manage
Experience with any of the following: ConnectWise, Solarwinds, Cisco
Networking Products, Ubiquiti, Ruckus, Aruba, VMWare, Dell, and Adobe
Good understanding of Active Directory: manipulating users/groups and doing Office 365 Administration.
PC/Workstation migration and setup
Experience working with and providing support utilizing Remote Management Tools.

Certificates, Licenses, Registrations:

CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
Proficient in a recent version of Microsoft Office suite
Must have valid driver’s license & reliable transportation. The majority of work is to be done at client offices across the Tucson, AZ area (mileage will be reimbursed) with some work to be done from your home.

Compensation Package

This position is eligible for a base salary ($27 - $31 USD hourly) plus bonus.

Additionally, ITS offers a full benefits package, including:

Rich Medical and prescription plans
Dental & Vision
Paid Holidays and Flexible Paid Time Off
401K/401K Roth with Safe Harbor matching
Stock Appreciation Rights
Company-paid life insurance, long-term and short-term disability insurance
Company-paid mental health support & financial wellness services
FSA for medical and dependent care
HSA option with compatible medical plan
Company-paid training, materials, and exams
Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Customer service
Troubleshooting
Troubleshoot
Communication skills
Process improvement
Organizational skills
Microsoft 365
Microsoft Active Directory
Interpersonal skills
Technical support
Microsoft Windows
Microsoft Windows Server
Microsoft Exchange
Cisco AnyConnect
SolarWinds
VMware
A+
Apple macOS
Microsoft Office
Valid driver's licence

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