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Added 15 mins ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
As a Senior Software Engineer you will own software architecture and development of Oracle's GenAI Agent Platform. You should be both a rock solid coder and a distributed systems…
Added 21 mins ago
Electrical Design Engineer
TAIT Towers
Las Vegas, NV
Research, evaluate, and specify electrical components from leading industry manufacturers to support new product development and project execution.
Added 27 mins ago
EG
QA Automation Engineer
Eliassen Group
Montpelier, VT
- $75 to $82 USD / hour
…role will contribute to requirement analysis, test planning, execution, and results reporting while collaborating across agile…
Added 31 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
You will act as the primary operational and technology bridge between executive leadership and hands-on execution teams, partnering closely with business leaders across Membership…
Added 31 mins ago
Quality Engineer - Orion Assembly
General Motors LLC
Lake Orion, MI
The Quality Engineer owns quality performance for vehicle systems (interior components) on Orion-built vehicles. This role leads problem solving, control plan execution, supplier and plant…
Added 39 mins ago
IT Applications Engineer VI, Web
Kaiser Permanente
Greensboro, NC
Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for…
Added 43 mins ago
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(L1) & (L2) Datacenter Technician
TEKsystems
Abernathy, TX
- $20 to $38 USD / hour
Seeking Data Center Technicians to support the construction and deployment of a large-scale AI data center campus in Abernathy, Texas. This is a unique opportunity to join a high-profile…
Added 43 mins ago
Resident Project Representative (Haskell, Tx)
Insight Global
Haskell, TX
An Insight Global client is looking for a Resident Project Representative to join their team in support of data center construction projects they are involved in. They are needing someone…
Added 43 mins ago
Data Center Controls Engineer, Boling, TX
Amazon
Boling, TX
…other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers…
Added 43 mins ago
Data Center Controls Engineer, Boling, TX
Amazon
Wharton, TX
…other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers…
Added 43 mins ago
Lead, Manufacturing Engineering (SAP Warehouse Execution) 1
L3Harris
Rockwall, TX
Lead, Manufacturing Engineer responsible for the management of ERP sustainment and improvement activities covering Warehouse Execution.
Added 43 mins ago
TS/SCI Content Developer - SIEM/SOAR
Insight Global
JBSA Lackland, TX
Analyze, onboard, and optimize security logs within the SIEM to support efficient platform performance and effective threat detection.
Added 44 mins ago
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Senior Desktop Test Automation Engineer
TEKsystems
Round Rock, TX
- $55 to $60 USD / hour
Dell is seeking a Senior Desktop Test Automation Engineer / SDET to own and architect automated testing for Elevation Builder, a Windows desktop application used by Dell's pre-sales…
Added 44 mins ago
Enterprise Architecture Manager, Senior Vice President
Citigroup
Irving, TX
…fidelity to eliminate architectural debt, manage obsolescence, and support cloud migration and legacy modernization…
Added 44 mins ago
Principal Engineer - Digital Wealth
Citigroup
Irving, TX
The Digital S/W Engineer Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a…
Added 44 mins ago
Digital S/W Eng Intm Analyst - Officer
Citigroup
Irving, TX
Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow‑through. Address non‑routine situations an
Added 45 mins ago
Regional Economics & Planning Advisor/Engineer
Marathon Petroleum Corporation
San Antonio, TX
Value Chain Optimization (VCO) has an opening for the position of Regional Planning & Optimization Advisor/Engineer. This position will report to the Value Chain Optimization Director -…
Added 45 mins ago
Lead Planning & Optimization Advisor/Engineer
Marathon Petroleum Corporation
El Paso, TX · Houston, TX · Texas City, TX · San Antonio, TX
…including PIMS, the Cross-Regional Planning & Optimization Engineer evaluates scenarios, validates plans, and identifies opportunities to improve value capture across the system. They…
Added 45 mins ago
Senior Data Engineer
Marathon Petroleum Corporation
Houston, TX · San Antonio, TX
As a Senior Data Engineer, you will design, develop, and optimize scalable data pipelines and cloud-based data solutions using modern data architecture, Azure data services, including Data…
Added 45 mins ago
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Advanced Mechanical Engineer - Heat Exchangers
Honeywell Technologies
Houston, TX
- $114,000 to $163,000 USD / year
Contribute to internal design standards, calculation tools, and documentation to improve project execution efficiency
Added 45 mins ago
HT
Advanced Chemical Engineer- Fired Heaters
Honeywell Technologies
Houston, TX
- $104,000 to $149,000 USD / year
Interface directly with customers, vendors and global project teams to support project execution
Added 47 mins ago
Commissioning Protection Engineer
GE Grid Solutions, LLC
United States
GE Vernova is seeking a skilled Protection Commissioning Engineer to lead and execute pre-commissioning, commissioning, startup, testing, and maintenance activities for protection and…
Added 47 mins ago
SCADA Commissioning Engineer
GE Grid Solutions, LLC
Remote, United States
GE Vernova is seeking a skilled SCADA System Engineer to lead and execute pre-commissioning, commissioning, integration, testing, and maintenance activities for Supervisory Control and Data…
Added 52 mins ago
Guidance and Control Engineer II - TS/SCI
JPL/NASA
Pasadena, CA
We are seeking a versatile, cross-functional GNC Engineer to support our classified programs. As a cleared Guidance and Control Engineer at JPL, you will work for the Guidance and Control…
Added 57 mins ago
VI
Staff Engineer - Terminal Software
Viasat, Inc.
Carlsbad, CA · Germantown, MD
- $205,000 to $307,000 USD / year
Support planning, estimation, risk assessment, and execution of key technical initiatives.

IT Solutions Consulting LLC

Associate Engineer, Field Services

Tucson, AZ, United States

$27 to $31 USD / hour

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Job details

Pay: $27 to $31 USD / hour
Posting language: English

Original job description

Description

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Associate Engineer, Field Services is part of the Managed Services team responsible for multiple clients onsite and handling escalated inquiries for the client’s products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

Requirements

Responsibilities:

Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home.
Ability to install and configure workstations, laptops, printers, routers and other peripheral equipment.
Answering technical service calls and creating customer tickets.
Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s).
Provides phone and onsite support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
Ensures creation of tickets and escalation to appropriate group(s).
Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis..
Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
Work regularly with the client’s internal service and project coordinators who assign tickets.

Experience

Knowledge, Skills, and Abilities:

Confident and comfortable with client facing activity.
Strong oral and written communication skills
Communicate effectively with internal team members, customers, clients, and stakeholders.
Maintains the ability to stay organized and be detail oriented.
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
Ability to troubleshoot and configure hardware such as printers, laptops, etc.
Confident and comfortable with client facing activity.
Strong communication and interpersonal skills
Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Experience:

Bachelor's Degree, or equivalent level of experience in related field
3 years in a helpdesk role, triaging reported issues and incidents by customers.
2+ years’ work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
Experience with a ticketing system, such as ConnectWise Manage
Experience with any of the following: ConnectWise, Solarwinds, Cisco
Networking Products, Ubiquiti, Ruckus, Aruba, VMWare, Dell, and Adobe
Good understanding of Active Directory: manipulating users/groups and doing Office 365 Administration.
PC/Workstation migration and setup
Experience working with and providing support utilizing Remote Management Tools.

Certificates, Licenses, Registrations:

CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
Proficient in a recent version of Microsoft Office suite
Must have valid driver’s license & reliable transportation. The majority of work is to be done at client offices across the Tucson, AZ area (mileage will be reimbursed) with some work to be done from your home.

Compensation Package

This position is eligible for a base salary ($27 - $31 USD hourly) plus bonus.

Additionally, ITS offers a full benefits package, including:

Rich Medical and prescription plans
Dental & Vision
Paid Holidays and Flexible Paid Time Off
401K/401K Roth with Safe Harbor matching
Stock Appreciation Rights
Company-paid life insurance, long-term and short-term disability insurance
Company-paid mental health support & financial wellness services
FSA for medical and dependent care
HSA option with compatible medical plan
Company-paid training, materials, and exams
Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Customer service
Troubleshooting
Troubleshoot
Communication skills
Process improvement
Organizational skills
Microsoft 365
Microsoft Active Directory
Interpersonal skills
Technical support
Microsoft Windows
Microsoft Windows Server
Microsoft Exchange
Cisco AnyConnect
SolarWinds
VMware
A+
Apple macOS
Microsoft Office
Valid driver's licence

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