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Assistant Store Manager
MINISO USA
Odessa, TX
- $18 to $25 USD / hour
The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. This role includes coaching team…
Added 1 min ago
Lead Engineering Associate II
Aerospace
Minneapolis, MN
…drive innovation and deliver high-quality solutions that meet customer and business…
Added 1 min ago
Service Sales Representative
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Piscataway, NJ
Conduct post contract acceptance follow up by contacting customers, ensuring commitments were met, and affirming customer satisfaction once the customer has purchased a service agreement.
Added 1 min ago
MRO Quality Engineer - FAA
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…and repair processes meet stringent internal, regulatory, and customer requirements. This role bridges product quality assurance, customer engagement, and FAA Repair Station compliance,…
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Loan Officer
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…Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and…
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Coordinator, Information Systems & Analytics
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Boston, MA
Excellent communication and customer service skills
Added 1 min ago
FN
Tax Foreclosure Specialist I
Fairbanks North Star, Borough of (AK)
Fairbanks, AK
- $32.83 USD / hour
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Added 2 mins ago
SO
OPS HEALTH EDUCATOR - 64906076
State of Florida
FORT LAUDERDALE, FL
- $25 USD / hour
…distribution . Provide internal active strategy metrics to program manager for the first week of each month · Maintain an up to date individual and group activities calendar, documenting…
Added 2 mins ago
SO
SENIOR HEALTH EDUCATOR - 64061906
State of Florida
FORT LAUDERDALE, FL
- $55,000 USD / year
Provide logistical and administrative support to the Program Manager, including attending community partner meetings, preparing documents, making copies, and scheduling appointments.
Added 2 mins ago
Guest Service Representative- PT
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Altamonte Springs, FL
Join our hospitality team and help create a welcoming, memorable experience for every guest. The Guest Service Representative manages front-desk activities, responds to guest needs,…
Added 2 mins ago
SO
ENVIRONMENTAL SPECIALIST I - 64061189
State of Florida
LAKE WALES, FL
- $36,000 to $42,000 USD / year
This is a professional and technical position in the Stationary Tanks Inspection Program of the Environmental Health Division, responsible to the Environmental Manager. The central function…
Added 2 mins ago
GW
Account Manager
GOLDEN WEST PACKAGING GROUP
LIVERMORE, CA
- $90,000 to $135,000 USD / year
Collaborate with other team members on the development of customized packaging products and service solutions to increase customer satisfaction and optimize GW’s sales profitability within…
Added 2 mins ago
DC
Employment Services Advisor- Great Lakes Bay Michigan Works!
Delta College
MI
- $17.96 to $18.95 USD / hour
…Works! offices. This team works to provide job seekers excellent customer service and assistance utilizing Great Lakes Bay Michigan Works! services. ES Advisors work directly with the…
Added 2 mins ago
LT
Shipping Material Handler (Forklift) - 3rd Shift
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- $16.5 USD / hour
Service production lines with materials and supplies needed. Record the delivery in Oracle.
Added 3 mins ago
Product Line Manager, Session Smart Router (SSR)
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HPE Networking is seeking a Product Line Manager to help drive the Session Smart Router (SSR) portfolio. In this highly technical individual contributor role, you will partner with product,…
Added 3 mins ago
Assistant Director of Housekeeping
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Boardman, OH · Youngstown, OH · Warren, OH
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Added 3 mins ago
Sous Chef
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Retail Manager
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Manage the cafe retail area to provide excellent customer service and support revenue growth
Added 3 mins ago
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Merchandising Part Time Days
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Explore educational opportunities with Lowe's tuition assistance program.
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Bus Attendant/Server Assistant
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Communicate with server and hostess to assure efficient seating, table utilization and customer service.
Added 3 mins ago
Lab Assistant (Phlebotomist)
PORTLAND CLINIC
Beaverton Office - Beaverton, Oregon, OR
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Added 4 mins ago
Customer Experience Representative
Spirax-Sarco Ltd.
Wilmington, MA
2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Added 4 mins ago
Customer Service Claims Representative
United Services Automobile Asn
United States
It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing…
Added 4 mins ago
NS
Property Manager
NM STAFFING LTD
Davenport, FL
- $60,000 to $65,000 USD / year
Ensure onsite staff provides excellent customer service to residents and prospective residents
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Manager - Resident Retention
Residential Homes for Rent LLC
Tampa, FL
Ensure the team provides excellent customer service throughout the renewal process, enhancing resident satisfaction and retention.

ISS Conversational ATS

Program Manager

LOS ANGELES, CA, United States

$105,000 to $115,000 USD / year

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Job details

Pay: $105,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Program Manager

The Program Manager is responsible for supporting the overall success and performance of a dedicated client account by coordinating strategic initiatives, monitoring operational and financial performance, and serving as a key liaison between the client and internal support teams. This role partners closely with account leadership to ensure the successful execution of business objectives, continuous improvement initiatives, and a positive client experience.

Key Responsibilities

Support the execution of account-wide strategies and initiatives designed to improve operational performance, financial results, and client satisfaction.
Build and maintain effective working relationships with client stakeholders and internal partners to ensure alignment on priorities, objectives, and expectations.
Monitor and analyze key account performance metrics, including sales, participation, customer satisfaction, labor, food cost, subsidy, and other operational KPIs.
Develop recurring reports, dashboards, scorecards, and presentations that provide actionable insights to account and client leadership.
Assist with budgeting, forecasting, business planning, and financial performance reviews by identifying trends, risks, and opportunities.
Coordinate cross-functional initiatives involving operations, culinary, hospitality, facilities, technology, finance, and other support teams.
Drive accountability for action items and strategic initiatives through regular tracking, follow-up, and stakeholder communication.
Support the planning and execution of client business reviews, workshops, account success plans, surveys, and other engagement activities.
Identify opportunities for operational improvement and work with account leadership to implement solutions that enhance service delivery and client outcomes.
Facilitate communication between the client account and corporate support teams to ensure timely resolution of issues and successful implementation of programs and initiatives.
Create executive-level presentations, analyses, and recommendations to support decision-making and strategic planning.
Maintain project plans, timelines, and deliverables to ensure initiatives are completed on schedule and aligned with account objectives.

Qualifications

Bachelor's degree in Business, Hospitality, Operations Management, Finance, or a related field, or equivalent experience.
Experience supporting client-facing programs, operations, account management, or business initiatives.
Strong analytical skills with experience using reporting and business intelligence tools.
Ability to interpret financial and operational data and communicate insights effectively.
Excellent communication, presentation, and stakeholder management skills.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Proficiency in Microsoft Office Suite, including Excel and PowerPoint.

Success Measures

Achievement of key account operational and financial objectives.
Improved client satisfaction and engagement.
Successful execution of strategic initiatives and action plans.
Delivery of accurate and timely reporting, analysis, and recommendations.
Strong collaboration between account teams, support functions, and client stakeholders.
Effective management of projects, timelines, and stakeholder expectations.

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $105000.00 - $115000.00 . Final compensation will be determined based on experience and skills and may vary from the above range.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.

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More about this job

Skills

Sales
Customer service
Presentation skills
Leadership
Budget management
Forecasting
Cooking
Communication skills
Decision making
Strategic planning
Operations management
Analytical skills
Reporting
Business intelligence
Stakeholder management
Organizational skills
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Collaboration
Project management
Regulatory compliance
ISS
Recruitment

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