Jobs in the United States

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Commercial HVAC Project Manager/ Estimator
GPAC
Maryland Heights, MO
- $75,000 to $120,000 USD / year
Develop, establish, and administer procedures and systems related to team management.
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Corporate Food Safety & Quality Manager
GPAC
Ithaca, NY
- $95,000 to $105,000 USD / year
…quality, regulatory compliance, continuous improvement, quality systems, and building a strong Food Safety & Quality culture throughout the manufacturing…
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Corporate Food Safety & Quality Manager
GPAC
Binghamton, NY
- $95,000 to $105,000 USD / year
…quality, regulatory compliance, continuous improvement, quality systems, and building a strong Food Safety & Quality culture throughout the manufacturing…
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Corporate Food Safety & Quality Manager
GPAC
Corning, NY
- $95,000 to $105,000 USD / year
…quality, regulatory compliance, continuous improvement, quality systems, and building a strong Food Safety & Quality culture throughout the manufacturing…
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Corporate Food Safety & Quality Manager
GPAC
Horseheads, NY
- $95,000 to $105,000 USD / year
…quality, regulatory compliance, continuous improvement, quality systems, and building a strong Food Safety & Quality culture throughout the manufacturing…
Added 1 min ago
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Corporate Food Safety & Quality Manager
GPAC
Auburn, NY
- $95,000 to $105,000 USD / year
…quality, regulatory compliance, continuous improvement, quality systems, and building a strong Food Safety & Quality culture throughout the manufacturing…
Added 1 min ago
Automations Engineer
GPAC
Jonesboro, AR
…design clear, complete and accurately working products and systems using CAD, rough or detailed sketches, and/or notes. For nearly a decade, they have been producing innovative and reliable…
Added 2 mins ago
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Operations Manager Manufacturing
GPAC
Algona, IA
- $80,000 to $130,000 USD / year
Experience with ERP/MRP systems and production planning tools
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Operations Manager Manufacturing
GPAC
Pocahontas, IA
- $80,000 to $130,000 USD / year
Experience with ERP/MRP systems and production planning tools
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Operations Manager Manufacturing
GPAC
Spencer, IA
- $80,000 to $130,000 USD / year
Experience with ERP/MRP systems and production planning tools
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Plant Manager - Manufacturing
GPAC
Spencer, IA
- $105,000 to $160,000 USD / year
…teams to support the production of hydraulic jacks, braking systems, valves, steering cylinders, and precision pistons used across automotive, agricultural, construction, and industrial…
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Plant Manager - Manufacturing
GPAC
Ames, IA
- $105,000 to $160,000 USD / year
…teams to support the production of hydraulic jacks, braking systems, valves, steering cylinders, and precision pistons used across automotive, agricultural, construction, and industrial…
Added 2 mins ago
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Manufacturing Tooling Engineer
GPAC
Ellwood City, PA
- $75,000 to $105,000 USD / year
Added 2 mins ago
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Manufacturing Tooling Engineer
GPAC
Canfield, OH
- $75,000 to $105,000 USD / year
Added 2 mins ago
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Manufacturing Tooling Engineer
GPAC
Beaver Falls, PA
- $75,000 to $105,000 USD / year
Added 2 mins ago
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Manufacturing Tooling Engineer
GPAC
Salem, OH
- $75,000 to $105,000 USD / year
Added 3 mins ago
Automations Engineer
GPAC
West Helena, AR
…design clear, complete and accurately working products and systems using CAD, rough or detailed sketches, and/or notes. For nearly a decade, they have been producing innovative and reliable…
Added 3 mins ago
Engineering Supervisor
Palisociety
Los Angeles, CA
Oversee preventative maintenance programs for HVAC, plumbing, electrical, and mechanical systems throughout the property.
Added 3 mins ago
Food & Beverage Manager
Palisociety
Carmel-by-the-Sea, CA
Comfortable with budgets, inventory, and point-of-sale systems.
Added 3 mins ago
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Maintenance Engineer
GPAC
Minnetonka, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 3 mins ago
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Maintenance Engineer
GPAC
New Hope, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 4 mins ago
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Maintenance Engineer
GPAC
Eden Prairie, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 4 mins ago
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Maintenance Engineer
GPAC
Hopkins, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 4 mins ago
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Maintenance Engineer
GPAC
Champlin, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 4 mins ago
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Maintenance Engineer
GPAC
St Louis Park, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…

ISS Conversational ATS

Operations Manager

New Haven, CT, United States

$98,000 USD / year

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Job details

Pay: $98,000 USD / year
Experience: 4+ years management experience in a Facility Management Operations/Engineering role with a strong emphasis on customer service
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of something bigger! What drives you? It is leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Is it being responsible for making sure your building runs smoothly, ensuring safe, fun, and exciting days with a constant focus on workplace experience? We have a fantastic opportunity available as a Site Operations Manager that will allow you to live out that drive and more! Join ISS and become part of something bigger!

Purpose As a Site Operations Manager, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. You will plan, organize, and direct all facility operational, soft, and hard service-related activities to achieve the facility objectives while working within the client and ISS corporate standards of quality. The Site Operations Manager interfaces and collaborates with direct reports, vendors, and local stakeholders, taking full ownership of the site performance and feel, employee engagement and retention.

Success Criteria

Motivating, engaging, and leading an inclusive team of employees performing critical
work throughout the site including soft and hard services and vendor management
Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
Driving safety, service excellence, and customer experience with cost efficiency as a core principle of operation
Ensuring that all work is performed in accordance with the contract requirements and focus on planning, directing, and coordinating daily operational activities across single or multiple properties in their respective metropolitan regions
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables
Communicating clearly and persuasively to discuss issues and negotiate with key clients, customers, and peers
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, client, and management deliverables all while delivering world class customer service in the Integrated Facility Services operation

Key Areas of Collaboration and Influence

Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
Transforming the account successes into promoting and further development of ISS

Ideal Candidate Experience

4+ years management experience in a Facility Management Operations/Engineering role with a strong emphasis on customer service
Experience leading/managing frontline teams meeting operational SLA’s and compliance requirements
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving.
Demonstrates professional and political aptitude
Strong computer proficiency skills (Excel, PowerPoint, Word, Outlook, CMMS Systems, BMS systems)
Experience managing operational budgets and following general accounting principles
Experience creating Capital Budgets and reporting
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Must have knowledge of basic mathematical concepts to calculate ROI’s, create proposals, create cost savings programs, and adhere to operating budgets

Key Accountabilities

Highly visible and the main point of contact for local site employees, key visitors, vendors, key stakeholders, and ISS employees
Driving a culture of proactivity and contributing in a positive way to the facility operations to effectively prevent or address potential problems Lead, engage, and motivate ISS service lines across hard, soft, and operational services to achieve overall customer success
Empowering teams to embody the OneISS (one team) methodology of operation by promoting cross skilled training and ways of working
Advising the client and ISS regional leadership on decisions relating to facilities operations and performance
Managing all service contracts for the facilities ensuring that contract specification is achieved and that any performance problems, errors, or omissions are remedied expediently
Ensuring appropriate SLAs are followed relating to the performance of the facility portfolio in your region of responsibility
Ensuring all health and safety requirements are established and followed by on site staff and sub-contractors
Driving a culture of innovation and creative problem solving by leveraging current industry trends, business intelligence, data, and reporting to ultimately drive customer satisfaction and operational resilience and efficiencies
Acting as the client liaison and partner with property management (where applicable) to ensure services provided to the facility are appropriate and contribute to building service and quality expectations
Monitoring and addressing the appearance of the building and grounds, noting anything that may be detrimental to the desired appearance of ISS, the client, and their respective customers

Physical Demands & Work Environment

A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary
Prolonged periods of walking or standing
Must be able to lift, carry, and place up to 50 pounds at a time
Must be able to work schedules that include days, nights, weekends, and/or holidays as needed

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $98000 - $105000 . Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.

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More about this job

Skills

ISS
Vendor management
Customer experience
Customer service
Regulatory compliance
Communication skills
Decision making
Leadership
Problem solving
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
CMMS
Manage operational budgets
Reporting
Health and safety
Business intelligence
Organisational resilience
Valid driver's licence

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