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ISS Conversational ATS

Assistant Operations Manager

Grand Prairie, TX, United States

$67,647 USD / year

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Job details

Pay: $67,647 USD / year
Experience: 5+ years of facility management, building operations, supervisory experience in management, budgeting, vendor management, operations and maintenance required
Posting language: English
Posted: Nov 6, 2026

Original job description

Key Purpose

This Assistant Facility Manager is responsible for managing the operations, maintenance, and vendor management standards of a contract to assure that they are met in a cost effective, safe, and efficient manner. This person works in cooperation with the Regional Key Account Manager and/or Facility Manager, subcontractors, and ISS team to ensure account obligations are met in accordance with approved operating guidelines and budget. The Assistant Facility Manager will be required to make decisions in the absence of the Facility Manager and will be the contact for the Manager at the account to address operational issues.

Success Criteria

Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customer’s requirements to fulfill contractual obligations
Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team
Work with Facility Manager to maintain the operations budget for the Office Service, Custodial and Facility Maintenance operations
Ensure facility statutory and regulatory compliance on the site
Conducts activities using sound business practices to optimize expenditures and profitability
Maintains open lines of communication with customer, alliance partners, and operations managers
Identifies, tests, and implements “leading edge” technology in support of building operations
Complies with all company policies and procedures and adheres to company standards

Key Areas of Collaboration and Influence

Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Account Organization
Risk Management and Compliance
Customer Organization
Local Excellence Functions
External Partners and Suppliers
Account dedicated People & Culture, HSE, and Finance
Promote the IFS model within the ISS community
Transfer best practice
Use the account to promote and further develop ISS

Ideal Candidate Experience

Bachelor’s degree in electrical, mechanical, or business or equivalent experience preferred
5+ years of facility management, building operations, supervisory experience in management, budgeting, vendor management, operations and maintenance required
May require knowledge of mechanical, electrical, uninterrupted power supply (UPS) or Direct Digital Control (DDC) systems
Strong supervisory background desired, along with good customer service experience
Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
Excellent time management skills; Able to organize and work independently
Bilingual is a plus

Key Accountabilities

Ensure delivery on contract promises
Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox
Responsibility for innovation at account including deploying own resources in relevant Corporate Garage activities
PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account
Collaborate with internal/external stakeholders to identify and roll-out project support
Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
Conducts periodic internal review to ensure that compliance procedures are followed
Increase customer loyalty and satisfaction through service excellence

Physical Demands & Work Environment

Long working hours
Sitting at a computer for 50% of the time
Walking/Inspecting the site 50% of the time
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $67647 - $74208 . Final compensation will be determined based on experience and skills and may vary from the range listed above.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.

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