Customer Support Representative Full Time Temp

Job Description

The isolved Customer Service Representative is a temporary full-time position running from November 23rd through January 22nd. The representative will work as part of a team to ensure accurate and timely daily processing while providing exceptional telephone support to customers. This individual will develop and maintain excellent customer service standards, effectively address customer inquiries, and contribute to a positive customer experience that supports the continued growth and success of isolved Benefit Services.

Core Job Duties

• Assist with customer account migration activities and related support tasks.
• Complete administrative and operational tasks accurately and in a timely manner.
• Provide professional and responsive support to customers when needed.
• Participate in the FBA Customer Support phone queue.
• Follow up on outstanding requests and unresolved issues to ensure timely resolution.
• Maintain accurate documentation of customer interactions, activities, and completed work.
• Escalate issues appropriately following established procedures.
• Collaborate with team members to ensure smooth service delivery and successful migrations.
• Participate in training and ongoing knowledge development as needed.
• Perform additional duties and special projects as assigned.

Minimum Qualifications

• Experience with Microsoft Office products
• Strong customer service, organizational and communication skills
• Ability to multitask and work effectively in a fast paced environment
• Ability to clearly communicate information both verbally and in writing
• Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
• Problem analysis, troubleshooting and problem solving skills
• Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
• Ability to access, operate and maintain various software applications.
• Ability to perform routine mathematical computations and tabulations accurately and efficiently.
• High school diploma or equivalent required.
• 2-3 years previous experience in a professional customer facing business office environment.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.