Associate Product Manager

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2025

Summary/objective

isolved connects its HR, payroll, and benefits platform to a growing network of strategic partners. Our partners make products for areas such as benefits brokerage, earned wage access, retirement, and compliance. In this role you will work every with the engineering teams that build and support these partner integrations. You will make sure each integration is clearly specified, well tested, launched smoothly, and monitored once it is live.

You will be the product voice for these teams during the India workday. You will turn partner requirements into work that is ready to build, answer questions quickly, and look for ways to make each new integration faster and more consistent than the last. You will work closely with our offshore product leadership, and the role requires regular overlap with offshore business hours for handoffs, planning, and decisions.

Core Job Duties

• Write integration specifications covering data mapping, sync direction and frequency, error handling, and API dependencies
• Own backlog refinement and sprint readiness for several integration development teams
• Write user stories and acceptance criteria that engineering and QA can build and test against
• Define and run the launch checklist for each partner: certification testing, user acceptance testing, go-live readiness, and monitoring and alerts
• Spot patterns across partner integrations and push for reusable components instead of one-off builds
• Keep roadmap items current in our planning tools (Airfocus, Azure DevOps), including status, health, and risks
• Maintain known-issues and support documentation for live integrations
• Work with offshore-based product managers, partner teams, architecture, and support across time zones, through overlapping meetings and a daily written handoff

Job Complexity

A seasoned, experienced professional with a full understanding of area of specialization. Emerging understanding of broader organizational context and goals. Resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Interaction

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision

Normally receives little instruction on day-to-day work, general instructions on new assignments.

Experience

Typically requires a minimum of 3-5 years of related experience with a Bachelor's degree; or equivalent work experience.

Minimum Qualifications

• Residence in the U.S. Eastern or Central time zone (required)
• 3+ years of product management experience, or equivalent experience in business analysis or a related technical role with direct involvement in defining requirements and working with engineering teams
• Experience working with REST APIs and webhooks, and comfort reading API documentation (OpenAPI/Swagger)
• Experience with data mapping between systems
• Strong user story and acceptance criteria writing in an Agile/Scrum environment
• Clear written English. Much of the collaboration with US teams happens in writing.
• Availability for regular overlap with US business hours
• A sense of ownership: you follow problems through to resolution without waiting to be asked

Preferred Qualifications

• Experience with an integration platform (iPaaS) such as Workato, MuleSoft, Boomi, or similar
• Hands-on API testing with Postman or similar tools
• Domain knowledge in HR, payroll, or benefits software
• Experience working with distributed teams across time zones
• Experience using AI tools such as Claude to speed up requirements, analysis, or documentation work

About isolved®

isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose-built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built-in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com.