Jobs in the United States

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Added 3 mins ago
Software Engineer
AM Pierce and Associates
Patuxent River, MD
The Position: We are looking for a candidate who will be performing the role of a Software Engineer – Journeyman/Senior. The Software Engineer is a core technical specialist in the Level…
Added 10 mins ago
Senior Test Engineer
Safran
Rochester, NY
The Senior Test Engineer will be responsible for requirements analysis, test design, test execution and issue resolution for Safran Federal System’s Assured Position Navigation and Timing…
Added 11 mins ago
Escalation Engineer - Dallas
Island
Coppell, TX
Scripting ability (Python, PowerShell, Bash) for log parsing or reproduction automation
Added 11 mins ago
NI
AI Integration Engineer
NLIGHT Inc
Longmont, CO
- $31,533 USD / year
The AI Integration Engineer is responsible for evaluating, deploying, and advancing AI technologies that improve engineering productivity, quality, and innovation across nLIGHT. This role…
Added 19 mins ago
Staff Software Engineer - Developer Experience
Jobgether
Remote, United States
…AI-native engineering workflows. You will architect intelligent automation, validation guardrails, and closed-loop systems that help AI agents accelerate development while keeping engineers…
Added 39 mins ago
Full Stack Software Engineer
Maeknit Inc.
HOLLIS, NY
Added 42 mins ago
NL
Data Scientist & Engineer
NYU Langone Medical Center
New York, NY
- $84,577.92 to $110,250 USD / year
We have an exciting opportunity to join our team as a Data Science Analyst / Engineer.
Added 45 mins ago
Senior DevSecOps Engineer
BAE Systems
Nashua, NH
As a Senior DevOps / DevSecOps Engineer, you will help mature our CI/CD capabilities so complete variants of our microservices and front-end applications can be built, validated, and…
Added 45 mins ago
Software Engineer II
BAE Systems
Nashua, NH
Job Description BAE Systems is seeking a Software Engineer II to join the Digital Architecture Team (DAT) in Nashua, NH. DAT develops software platforms that manage engineering and project…
Added 1 hour ago
Senior Software Engineer
CoreLogic Solutions, LLC
Dallas, TX
A Senior Professional, Software Engineer designs, builds, tests, deploys, and operates end-to-end product capabilities within an AI-native engineering pod. This role develops and delivers…
Added 1 hour ago
Software Developer
CACI International
North Charleston, SC
…the lives of today’s military! CACI is looking for a Software Engineer who has strong interpersonal and communication skills as well as a record of accomplishment in successful project…
Added 1 hour ago
Security Architect
HTC Global Services Inc
Columbia, SC
Experience developing automation, integrations, playbooks and response workflows using scripting languages such as Python and Bash.
Added 1 hour ago
Security/ATO Automation Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security/ATO Automation Engineer based in the United States.
Added 1 hour ago
T
Sr. Integration Engineer
TEKsystems
Longmont, CO
- $75 to $90 USD / hour
…Business Systems team designs, prepares and builds, with one engineer on integration, but build and test need a second integration…
Added 1 hour ago
Hyperconverged Infrastructure Engineer
Koniag Government Services
Lakewood, CO
Koniag Technology Solutions, inc a Koniag Government Services company , is seeking a Hyperconverged Infrastructure Engineer with a Secret Security clearance to support KTS and our…
Added 1 hour ago
Systems Integration/Test Engineer Sr Staff
Lockheed Martin
Littleton, CO
…moving organizations in Space. Come help build end-to-end Space Security Systems and utilize our cutting-edge capabilities to assure the security and health of our nation’s space assets. We…
Added 1 hour ago
Integration/Deployment Engineer
Kratos Defense & Security Solutions, Inc.
Colorado Springs, CO
Experience with scripting or automation using PowerShell, Bash, Python, or Ansible.
Added 1 hour ago
Full Stack Engineering Manager
Lockheed Martin
Colorado Springs, CO
…(Red Hat Certified System Administrator, Red Hat Certified Engineer, or Red Hat Ansible Automation) or VMWare (VMware Certified Professional or Advanced Professional certification in Data…
Added 1 hour ago
Full Stack Engineering Manager/ IPT Lead
Lockheed Martin
Colorado Springs, CO
…(Red Hat Certified System Administrator, Red Hat Certified Engineer, or Red Hat Ansible Automation) or VMWare (VMware Certified Professional or Advanced Professional certification in Data…
Added 2 hours ago
System Test Engineer - Level 3 or 4
Northrop Grumman
Huntsville, AL
The selected Engineer will support the Ground-based Midcourse Defense (GMD) Weapon System (GWS) program as an individual contributor on the Architecture and Delivery (A&D) Automated Test…
Added 2 hours ago
Network Engineer
Trinzic
Huntsville, AL
Experience with PowerShell, Python, or infrastructure automation.
Added 3 hours ago
IT Software Engineer IV
Idaho Division of Human Resources
Boise, ID
Experience with Python, PowerShell, automation frameworks, and data transformation tools.
Added 3 hours ago
FT
Associate Software Engineer - Full Stack Developer
Franklin Templeton
Baltimore, MD
- $100,400 to $118,200 USD / year
…using AWS, Azure, modern software engineering practices, CI/CD automation, and AI-assisted development. We partner with application development, data, infrastructure, security, governance,…
Added 4 hours ago
Snowflake Data Engineer
EXL Talent Acquisition Team
NY
We are looking for an experienced, hands-on Data Engineer with strong expertise in Fivetran, dbt, Snowflake, and modern cloud data engineering practices. The candidate should also have…
Added 4 hours ago
AWS DevOps/Security Engineer Senior/Architect
Jobgether
Remote, United States
We are seeking a highly experienced AWS DevOps/Security Engineer Senior/Architect to design, build, secure, and operate enterprise-scale cloud environments. This role plays a critical part…

Island

Escalation Engineer - Dallas

Coppell, TX, United States

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Job details

Posting language: English

Original job description

Description

Island is the ideal environment for enterprise work - security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, giving organizations universal visibility and control while delivering a fast, fluid, beautifully simple experience to users. It's not just a better way to secure work. It's a better way to work. Backed by Coatue Management, Insight Partners, Sequoia Capital, and others, and trusted by some of the largest enterprises on the planet, Island is redefining what the modern workplace can be.

Recent Awards:

2024 - Chosen as one of LinkedIn's Top Startups of 2024 in Dallas 2025 - Named #6 in the 2025 Dallas 100™ Entrepreneur Awards 2026 - CNBC Disruptor 50 List Come join us in building something that's already changing how the world works. What You'll Do As an Escalation Engineer, you’ll join our growing global Escalation team that sits at the intersection of our customers and our engineering teams. You will deliver exceptional support experiences to some of the world’s largest enterprises by owning complex investigations end-to-end and driving systemic improvements back into the product. Your frontline insights will shape product priorities and directly impact how Fortune 500 enterprises experience Island.

Own complex investigations end-to-end: Take escalated cases from initial triage through root cause analysis and resolution, spanning browser, network, cloud, and endpoint layers.
Analyze real technical data: Work directly with support debug packages, Chromium traces, network captures, log platforms, and diagnostic tools to isolate browser behavior, analyze network infrastructure, and correlate logs across distributed systems.
Collaborate with R&D: Write detailed, evidence-based escalation reports with reproduction steps, logs, and traces that enable engineering teams to act quickly to get issues resolved.
Be the customer's advocate: Own the communication loop with enterprise customers from escalation through resolution, translating complex technical findings into clear updates.
Drive systemic improvements & cross-team triage: Identify patterns across escalations, contribute to knowledge base articles and runbooks to reduce future volume, and participate in prioritization discussions where your insight directly influences what gets fixed and when.
Incident Response & Coordination: You’ll occasionally join high-impact production incidents affecting enterprise customers, partnering with customer-facing teams and Engineering to help coordinate investigation and remediation efforts. You’ll also contribute to post-incident analysis, including root cause analysis (RCA) documentation and

Requirements

Must Have

5+ years in a technical support escalation or similar customer-facing technical role
Networking fundamentals: TCP/IP, DNS, TLS/SSL, proxy architectures, VPN concepts
Web debugging proficiency: Browser developer tools, network traces (HAR, net-export), HTTP/HTTPS analysis
Log analysis experience: Comfort working with observability platforms (Coralogix, Sentry, New Relic, or similar) to query logs, traces, and metrics
OS knowledge: Windows and/or macOS internals, enterprise endpoint management concepts
Cybersecurity awareness: Understanding of enterprise security concepts (zero trust, DLP, secure web gateways, endpoint protection)
Excellent written communication: Ability to write clear, structured technical reports for both engineering teams and enterprise customers
Self-directed investigation skills: Comfortable driving investigations autonomously, triangulating across multiple data sources without a predefined playbook
Composure under pressure: Ability to manage frustrated enterprise stakeholders with empathy and ownership

Nice to Have

Experience with enterprise browser, endpoint security, or SASE/SSE products
Familiarity with Chromium architecture, extensions, or browser internals
Identity and authentication expertise (SSO, SAML, OAuth/OIDC, Azure AD, Okta)
Code reading ability: Can read and follow code in JavaScript, C#, Go, or similar languages to understand product behavior
Scripting ability (Python, PowerShell, Bash) for log parsing or reproduction automation
Background in incident response
Experience supporting Fortune 500 or large enterprise customers

What We Offer

Work with cutting-edge technology at the intersection of browser engineering, enterprise security, and zero-trust networking
Direct mentorship from senior engineers across R&D, with deep exposure to Chromium, distributed networking, and cloud architecture
Visible customer impact: your investigations directly shape product quality for some of the world's largest organizations
A collaborative, growth-oriented environment where escalation engineers regularly grow into senior escalation, R&D engineering, product, or technical leadership roles
Cross-functional exposure across engineering, product, and customer success teams
Global team collaboration (US and Israel)

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