Jobs in the United States

25+ jobs

Save this search

Added just now
Tooling Engineer - Flint Area
The Pivot Group Network
Flint · Flint, MI
Are you ready to take on a challenging and rewarding opportunity in tooling engineering? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building…
Added just now
Buyer - Marquette Area
The Pivot Group Network
Marquette · Marquette, MI
…and building strong supplier relationships? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing…
Added just now
Project Manager - Houghton Area
The Pivot Group Network
Houghton · Houghton, MI
…on time and leading cross-functional teams? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the…
Added just now
Buyer - Mount Clemens Area
The Pivot Group Network
Mount Clemens · Mount Clemens, MI
…and building strong supplier relationships? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting…
Added just now
CNC Lathe Programmer - Sault Ste. Marie Area
The Pivot Group Network
Sault Ste. Marie · Sault Ste. Marie, MI
Are you a detail-oriented professional with a passion for excelling as a cnc lathe programmer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added just now
Tool and Die Maker - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
Are you a skilled professional with a passion for excelling as a tool and die maker? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building…
Added just now
Tool and Die Maker - Sault Ste. Marie Area
The Pivot Group Network
Sault Ste. Marie · Sault Ste. Marie, MI
Are you ready to take on a challenging and rewarding opportunity in tool and die maker? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building…
Added just now
Continuous Improvement Leader - Bad Axe Area
The Pivot Group Network
Bad Axe · Bad Axe, MI
Are you a meticulous professional with a passion for excelling as a continuous improvement leader? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated…
Added just now
CNC Mill Programmer - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
Are you a meticulous professional with a passion for excelling as a cnc mill programmer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added just now
Laser Weld Engineer - Flint Area
The Pivot Group Network
Flint · Flint, MI
Are you a dedicated professional with a passion for excelling as a laser weld engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering…
Added just now
Six Sigma Black Belt - Iron River Area
The Pivot Group Network
Iron River · Iron River, MI
Are you a forward-thinking professional with a passion for excelling as a six sigma black belt? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to…
Added just now
Applications Engineer - Gladwin Area
The Pivot Group Network
Gladwin · Gladwin, MI
Are you a forward-thinking professional with a passion for excelling as a applications engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to…
Added just now
General Manager - Monroe Area
The Pivot Group Network
Monroe · Monroe, MI
Are you a dynamic leader with a passion for excelling as a general manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building meaningful…
Added just now
PLC Programmer - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Are you a dedicated professional with a passion for excelling as a plc programmer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering…
Added just now
Incoming Inspection Technician - Niles Area
The Pivot Group Network
Niles · Niles, MI
Are you a dynamic leader with a passion for excelling as a incoming inspection technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added just now
Incoming Inspection Technician - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Are you a skilled professional with a passion for excelling as a incoming inspection technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added just now
Embedded Systems Engineer - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Are you a meticulous professional with a passion for excelling as a embedded systems engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added just now
Environmental Health & Safety Specialist - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
…a environmental health & safety specialist? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting…
Added just now
CNC Swiss Lathe Operator - Niles Area
The Pivot Group Network
Niles · Niles, MI
Are you a meticulous professional with a passion for excelling as a cnc swiss lathe operator? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added just now
Quality Engineer - Houghton Area
The Pivot Group Network
Houghton · Houghton, MI
Are you ready to take on a challenging and rewarding opportunity in quality engineering? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building…
Added just now
Advanced Quality Engineer - Iron Mountain Area
The Pivot Group Network
Iron Mountain · Iron Mountain, MI
Are you a skilled professional with a passion for excelling as a advanced quality engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added just now
Value Stream Manager - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Are you a skilled professional with a passion for excelling as a value stream manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building…
Added just now
Quality Supervisor - Wixom Area
The Pivot Group Network
Wixom · Wixom, MI
Are you a dynamic leader with a passion for leading quality teams and maintaining product standards? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated…
Added 2 mins ago
Welding Engineer - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
Are you a seasoned professional with a passion for excelling as a welding engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering…
Added 2 mins ago
Quality Engineer - Marquette Area
The Pivot Group Network
Marquette · Marquette, MI
…excellence and driving quality improvements? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting…

Island

Escalation Engineer - Dallas

Coppell, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

Description

Island is the ideal environment for enterprise work - security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, giving organizations universal visibility and control while delivering a fast, fluid, beautifully simple experience to users. It's not just a better way to secure work. It's a better way to work. Backed by Coatue Management, Insight Partners, Sequoia Capital, and others, and trusted by some of the largest enterprises on the planet, Island is redefining what the modern workplace can be.

Recent Awards:

2024 - Chosen as one of LinkedIn's Top Startups of 2024 in Dallas 2025 - Named #6 in the 2025 Dallas 100™ Entrepreneur Awards 2026 - CNBC Disruptor 50 List Come join us in building something that's already changing how the world works. What You'll Do As an Escalation Engineer, you’ll join our growing global Escalation team that sits at the intersection of our customers and our engineering teams. You will deliver exceptional support experiences to some of the world’s largest enterprises by owning complex investigations end-to-end and driving systemic improvements back into the product. Your frontline insights will shape product priorities and directly impact how Fortune 500 enterprises experience Island.

Own complex investigations end-to-end: Take escalated cases from initial triage through root cause analysis and resolution, spanning browser, network, cloud, and endpoint layers.
Analyze real technical data: Work directly with support debug packages, Chromium traces, network captures, log platforms, and diagnostic tools to isolate browser behavior, analyze network infrastructure, and correlate logs across distributed systems.
Collaborate with R&D: Write detailed, evidence-based escalation reports with reproduction steps, logs, and traces that enable engineering teams to act quickly to get issues resolved.
Be the customer's advocate: Own the communication loop with enterprise customers from escalation through resolution, translating complex technical findings into clear updates.
Drive systemic improvements & cross-team triage: Identify patterns across escalations, contribute to knowledge base articles and runbooks to reduce future volume, and participate in prioritization discussions where your insight directly influences what gets fixed and when.
Incident Response & Coordination: You’ll occasionally join high-impact production incidents affecting enterprise customers, partnering with customer-facing teams and Engineering to help coordinate investigation and remediation efforts. You’ll also contribute to post-incident analysis, including root cause analysis (RCA) documentation and

Requirements

Must Have

5+ years in a technical support escalation or similar customer-facing technical role
Networking fundamentals: TCP/IP, DNS, TLS/SSL, proxy architectures, VPN concepts
Web debugging proficiency: Browser developer tools, network traces (HAR, net-export), HTTP/HTTPS analysis
Log analysis experience: Comfort working with observability platforms (Coralogix, Sentry, New Relic, or similar) to query logs, traces, and metrics
OS knowledge: Windows and/or macOS internals, enterprise endpoint management concepts
Cybersecurity awareness: Understanding of enterprise security concepts (zero trust, DLP, secure web gateways, endpoint protection)
Excellent written communication: Ability to write clear, structured technical reports for both engineering teams and enterprise customers
Self-directed investigation skills: Comfortable driving investigations autonomously, triangulating across multiple data sources without a predefined playbook
Composure under pressure: Ability to manage frustrated enterprise stakeholders with empathy and ownership

Nice to Have

Experience with enterprise browser, endpoint security, or SASE/SSE products
Familiarity with Chromium architecture, extensions, or browser internals
Identity and authentication expertise (SSO, SAML, OAuth/OIDC, Azure AD, Okta)
Code reading ability: Can read and follow code in JavaScript, C#, Go, or similar languages to understand product behavior
Scripting ability (Python, PowerShell, Bash) for log parsing or reproduction automation
Background in incident response
Experience supporting Fortune 500 or large enterprise customers

What We Offer

Work with cutting-edge technology at the intersection of browser engineering, enterprise security, and zero-trust networking
Direct mentorship from senior engineers across R&D, with deep exposure to Chromium, distributed networking, and cloud architecture
Visible customer impact: your investigations directly shape product quality for some of the world's largest organizations
A collaborative, growth-oriented environment where escalation engineers regularly grow into senior escalation, R&D engineering, product, or technical leadership roles
Cross-functional exposure across engineering, product, and customer success teams
Global team collaboration (US and Israel)

Apply About employer

More about this job

Skills

Root cause analysis
Communication skills
Prioritization
Incident response
Documentation
Technical support
DNS
VPN
Debugging
Microsoft Windows
Apple macOS
Cybersecurity
Symantec Endpoint Protection
SAML
Microsoft Azure
FOLLOW code
JavaScript
C#
Go
Python
Microsoft PowerShell
Bash

Report this job