Jobs in the United States

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Added 3 mins ago
Senior DevOps Engineer (Kubernetes) - Federal
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 4 mins ago
Associate Software Engineer
Carnegie Mellon University
Pittsburgh, PA
We are seeking a driven Associate Software Engineer eager to shape the future of intelligent edge systems. In this role, you will collaborate with world-class faculty, leading researchers,…
Added 7 mins ago
Machine Design Engineer
Actalent
Zeeland, MI
Job Title: Machine Design EngineerJob DescriptionThe Machine Design Engineer will support the full lifecycle of custom manufacturing equipment and process development, from initial concept…
Added 7 mins ago
A
Civil Site Designer "Storm Water"
Actalent
Simpsonville, SC
- $95,000 to $135,000 USD / year
…looking for an experienced Civil Project Manager / Professional Engineer / Engineer in Training "EIT" who can take the lead on land and site development projects involving grading,…
Added 7 mins ago
Senior Design Engineer
Actalent
Yoder, IN
Job Title: Lead Design EngineerJob DescriptionThe Lead Design Engineer leads program-level design and prototype fabrication of axles and chassis for both aftermarket and original equipment…
Added 8 mins ago
AI Engineer
Boeing Intelligence & Analytics, Inc. (BIA)
MD - Annapolis Junction, MD
As a Mid-level AI Engineer with BI&A you will be supporting an IC Customer working on mission driven applications. Candidates in this role will:
Added 8 mins ago
Senior Test Engineer
Safran
Rochester, NY
The Senior Test Engineer will have a unique opportunity to work with a small, cross-functional, dedicated team that will develop an entire product line from a blank page. Our team will move…
Added 9 mins ago
Escalation Engineer - Dallas
Island
Coppell, TX
As an Escalation Engineer, you’ll join our growing global Escalation team that sits at the intersection of our customers and our engineering teams. You will deliver exceptional support…
Added 10 mins ago
NI
AI Integration Engineer
NLIGHT Inc
Longmont, CO
- $31,533 USD / year
The AI Integration Engineer is responsible for evaluating, deploying, and advancing AI technologies that improve engineering productivity, quality, and innovation across nLIGHT. This role…
Added 15 mins ago
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Software Engineer (AI Agents)
Akur8
New York City, NY
- $170,000 to $190,000 USD / year
Added 15 mins ago
Red Hat OpenShift Engineer
ECS FEDERAL LLC
Springfield, VA · FAIRFAX, VA
Everforth ECS is seeking a Red Hat OpenShift Engineer to work hybrid/onsite position supporting the Fairfax, VA corporate office and/or Springfield, VA customer site.
Added 18 mins ago
Vice President, Solutions Engineering
Jobgether
Remote, United States
Own capacity planning and resource investment decisions, including sales engineer coverage, skills distribution, geographic allocation, and prioritization of strategic opportunities.
Added 18 mins ago
Staff Software Engineer - Developer Experience
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Staff Software Engineer - Developer Experience based in the United…
Added 18 mins ago
Senior Software Engineer - Mobile
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer – Mobile based in the United States
Added 18 mins ago
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Principal Systems Studies Engineer
Jobgether
Remote, United States
- $130,805 to $161,582 USD / year
…steps. Our partner is looking for a Principal Systems Studies Engineer based in the United…
Added 18 mins ago
Principal Engineer Team Lead, Behavior Safety & Metrics
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Principal Engineer Team Lead, Behavior Safety & Metrics based in the United…
Added 18 mins ago
GRC Controls Automation Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GRC Controls Automation Engineer based in the United States.
Added 22 mins ago
Product Manager- TS/SCI w/poly
GD Information Technology, Inc.
United States
● In coordination with the Release Train Engineer(s), use ServiceNow SPM to manage personnel and resources across ARTs and coordinates resolution of any schedule/resource allocation…
Added 22 mins ago
Site Reliability Engineer- TS/SCI w/poly
GD Information Technology, Inc.
United States
Advance how our customers operate while you advance your career. Join GDIT as a Site Reliability Engineer tor and build an impactful career in enterprise IT, collaborating with people who…
Added 22 mins ago
ISSE/Cybersecurity Engineer- TS/SCI w/poly
GD Information Technology, Inc.
United States
Advance how our customers operate while you advance your career. Join GDIT as an ISSE/Cybersecurity Engineer and build an impactful career in enterprise IT, collaborating with people who…
Added 22 mins ago
Senior Software Engineer
GD Information Technology, Inc.
United States
Seize your opportunity to make a personal impact as a Senior Software Engineer supporting the United States Postal Service. GDIT is your place to make meaningful contributions to…
Added 22 mins ago
CC
R&D Chemist (54248)
Camco Chemical
Remote, United States
- $70,000 to $95,000 USD / year
Develop, improve, reverse engineer, or customize chemical products and formulas based on customer, sales, and market requirements.
Added 23 mins ago
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Lead Cybersecurity Engineer - Innovation & Automation
Credence
Remote, United States
- $135,000 to $156,000 USD / year
Credence has an immediate need for a Lead Cybersecurity Engineer - Innovation & Automation to serve as the technical lead for cybersecurity engineering, cybersecurity tools, and emerging…
Added 24 mins ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
Added 24 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…

Island

Escalation Engineer - Dallas

Coppell, TX, United States

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Job details

Posting language: English

Original job description

Description

Island is the ideal environment for enterprise work - security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, giving organizations universal visibility and control while delivering a fast, fluid, beautifully simple experience to users. It's not just a better way to secure work. It's a better way to work. Backed by Coatue Management, Insight Partners, Sequoia Capital, and others, and trusted by some of the largest enterprises on the planet, Island is redefining what the modern workplace can be.

Recent Awards:

2024 - Chosen as one of LinkedIn's Top Startups of 2024 in Dallas 2025 - Named #6 in the 2025 Dallas 100™ Entrepreneur Awards 2026 - CNBC Disruptor 50 List Come join us in building something that's already changing how the world works. What You'll Do As an Escalation Engineer, you’ll join our growing global Escalation team that sits at the intersection of our customers and our engineering teams. You will deliver exceptional support experiences to some of the world’s largest enterprises by owning complex investigations end-to-end and driving systemic improvements back into the product. Your frontline insights will shape product priorities and directly impact how Fortune 500 enterprises experience Island.

Own complex investigations end-to-end: Take escalated cases from initial triage through root cause analysis and resolution, spanning browser, network, cloud, and endpoint layers.
Analyze real technical data: Work directly with support debug packages, Chromium traces, network captures, log platforms, and diagnostic tools to isolate browser behavior, analyze network infrastructure, and correlate logs across distributed systems.
Collaborate with R&D: Write detailed, evidence-based escalation reports with reproduction steps, logs, and traces that enable engineering teams to act quickly to get issues resolved.
Be the customer's advocate: Own the communication loop with enterprise customers from escalation through resolution, translating complex technical findings into clear updates.
Drive systemic improvements & cross-team triage: Identify patterns across escalations, contribute to knowledge base articles and runbooks to reduce future volume, and participate in prioritization discussions where your insight directly influences what gets fixed and when.
Incident Response & Coordination: You’ll occasionally join high-impact production incidents affecting enterprise customers, partnering with customer-facing teams and Engineering to help coordinate investigation and remediation efforts. You’ll also contribute to post-incident analysis, including root cause analysis (RCA) documentation and

Requirements

Must Have

5+ years in a technical support escalation or similar customer-facing technical role
Networking fundamentals: TCP/IP, DNS, TLS/SSL, proxy architectures, VPN concepts
Web debugging proficiency: Browser developer tools, network traces (HAR, net-export), HTTP/HTTPS analysis
Log analysis experience: Comfort working with observability platforms (Coralogix, Sentry, New Relic, or similar) to query logs, traces, and metrics
OS knowledge: Windows and/or macOS internals, enterprise endpoint management concepts
Cybersecurity awareness: Understanding of enterprise security concepts (zero trust, DLP, secure web gateways, endpoint protection)
Excellent written communication: Ability to write clear, structured technical reports for both engineering teams and enterprise customers
Self-directed investigation skills: Comfortable driving investigations autonomously, triangulating across multiple data sources without a predefined playbook
Composure under pressure: Ability to manage frustrated enterprise stakeholders with empathy and ownership

Nice to Have

Experience with enterprise browser, endpoint security, or SASE/SSE products
Familiarity with Chromium architecture, extensions, or browser internals
Identity and authentication expertise (SSO, SAML, OAuth/OIDC, Azure AD, Okta)
Code reading ability: Can read and follow code in JavaScript, C#, Go, or similar languages to understand product behavior
Scripting ability (Python, PowerShell, Bash) for log parsing or reproduction automation
Background in incident response
Experience supporting Fortune 500 or large enterprise customers

What We Offer

Work with cutting-edge technology at the intersection of browser engineering, enterprise security, and zero-trust networking
Direct mentorship from senior engineers across R&D, with deep exposure to Chromium, distributed networking, and cloud architecture
Visible customer impact: your investigations directly shape product quality for some of the world's largest organizations
A collaborative, growth-oriented environment where escalation engineers regularly grow into senior escalation, R&D engineering, product, or technical leadership roles
Cross-functional exposure across engineering, product, and customer success teams
Global team collaboration (US and Israel)

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