Front Office Lead

At Ironwood Cancer & Research Centers, we're looking for an experienced Front Office Lead at our Goodyear location who thrives in a team-focused environment and is passionate about delivering an exceptional patient experience. If you're a strong leader who enjoys mentoring staff, coordinating daily operations, and supporting patients throughout their cancer care journey, we'd love to hear from you.

Key Responsibilities:

• Lead and support front office operations, including check-in, check-out, scheduling, and patient flow
• Coordinate daily staffing coverage and ensure cross-training across the team
• Assist with onboarding, training, coaching, and performance development of front office staff
• Partner with the Office Manager on audits, process improvements, team meetings, and operational initiatives
• Serve as the first point of contact for front office patient and staff concerns
• Monitor front office communications, workflow completion, and patient satisfaction
• Help maintain a professional, positive, and service-focused team culture

Qualifications:

• Minimum 3 years of medical office experience, including leadership or supervisory responsibilities
• Oncology experience preferred
• Strong customer service, communication, and organizational skills
• Proficiency with Microsoft Office and medical office workflows
• Knowledge of insurance processes, HIPAA, and healthcare operations preferred

Why Ironwood?

• Competitive pay
• Medical, dental, vision, life insurance, and 401(k)
• Paid Time Off
• Supportive team environment focused on patient care

Apply today at www.ironwoodcrc.com and click "Join Our Team." Outsmarting Cancer One Patient at a Time.