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…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
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Manufacturing Program Manager III - Etch (E3)
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…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
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…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
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IRONMARK

Account Manager

Annapolis Junction, MD, United States

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Job details

Experience: 3+ years of experience in Account Management, Customer Service, Project Management, Print Production, Marketing Services, or a related field.
Posting language: English

Original job description

Account Manager - Automotive Remote | Full-time | Salaried Exempt Monday–Friday | 8:30 a.m.–5:30 p.m. About Ironmark Success, Simplified. At Ironmark, we make marketing easier. We bring digital and physical marketing together in one place, helping our customers spend less time managing vendors and more time growing their businesses. From print and promotional products to digital marketing, technology, logistics, and fulfillment, we connect the pieces so marketers can move faster, work smarter, and get better results. Our customers count on us to simplify complex marketing challenges and help their brands show up consistently across channels, locations, and communities. We care about their success, operate with integrity, solve for the customer, and win as one team. If you like solving problems, keeping complicated work moving, and building customer relationships that last, you’ll fit right in. About the opportunity Ironmark is looking for an Account Manager to support our Automotive group. This role sits at the center of the customer relationship and the work we deliver. You’ll serve as the primary point of contact for assigned accounts, coordinate print and digital marketing campaigns, manage projects from initiation through delivery, and work closely with customers, vendors, sales partners, and internal teams to keep work accurate, on schedule, and moving forward. This is much more than a relationship-management role. You’ll need to understand the details behind the work: specifications, estimates, files, proofs, timelines, production requirements, workflows, and systems. At the same time, you’ll be expected to understand your customers’ businesses well enough to spot opportunities, solve problems, and help grow the relationship. The right person is highly organized, detail-oriented, responsive, and comfortable juggling multiple priorities in a fast-moving environment. You bring a sense of urgency without sacrificing accuracy, communicate clearly, and take real ownership of the customer experience. What you’ll do Client Relationship Management

Serve as the primary point of contact for assigned client accounts.
Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service.
Manage client expectations and ensure timely delivery of products and services.
Handle customer inquiries, concerns, and issues, providing prompt and effective resolution.
Assist in escalating and resolving complex client concerns when necessary.
Maintain accurate records of customer interactions, projects, and account activity.

Project & Production Management

Manage projects through the complete production lifecycle, from project initiation through final delivery.
Coordinate print and digital marketing campaigns to ensure quality, accuracy, and timely execution.
Collaborate with clients and internal teams to gather project specifications and requirements.
Review project estimates, customer files, proofs, and specifications to ensure accuracy before production.
Monitor project timelines and communicate status updates to clients and internal stakeholders.
Work closely with production, fulfillment, creative, data, and technology teams to ensure successful project execution.

Account Growth & Business Development

Identify opportunities to expand client relationships through additional products and services.
Support sales initiatives by identifying customer needs and generating qualified leads.
Collaborate with Sales Representatives to support account growth and customer retention.
Ensure clients are informed about available solutions that can help achieve their business objectives.

Vendor & Operational Coordination

Coordinate with vendors and production partners to ensure quality, pricing, and delivery expectations are met.
Assist with client onboarding, account setup, and workflow implementation.
Ensure all project information is complete, accurate, and properly communicated to internal teams.

Technology & Process Management

Utilize ERP, project management, CRM, and workflow systems to manage client accounts, production schedules, and project performance.
Leverage technology to improve efficiency, reporting, client communication, and operational visibility.
Support process improvements and adoption of new technologies that enhance client and team performance.
Maintain accurate documentation and reporting within organizational systems.

What you bring

Excellent verbal and written communication skills.
Strong customer-service and relationship-building skills.
Strong organizational and project-management ability.
Exceptional attention to detail and follow-through.
The ability to manage multiple projects and competing deadlines at the same time.
A sense of urgency and the judgment to know what needs attention first.
Comfort working in a fast-paced, deadline-driven environment.
The ability to adapt when priorities change or interruptions occur.
A positive, collaborative, team-oriented approach.
Strong technical aptitude and the ability to learn new tools quickly.
Proficiency with ERP systems, project-management software, CRM platforms, Microsoft Excel, and other business applications.

Education and experience

High school diploma or equivalent required.
Bachelor’s degree in Business, Marketing, Communications, Printing Management, or a related field preferred.
3+ years of experience in Account Management, Customer Service, Project Management, Print Production, Marketing Services, or a related field.
Automotive industry experience is preferred.

Why Ironmark At Ironmark, simplification doesn’t mean the work is simple. It means we take ownership of the complexity so our customers don’t have to. As an Account Manager, you’ll be one of the people who makes that promise real. You’ll connect customers with the teams, technology, production capabilities, and solutions they need and help make a lot of moving parts feel seamless. You’ll work with people who care about the customer, value follow-through, solve problems together, and understand that great service is built in the details. Come help us make success simpler. Equal Employment Opportunity Ironmark provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. About this job description This posting provides a general overview of the responsibilities and expectations associated with this role. It is not intended to be an exhaustive list of every duty, responsibility, or activity that may be required. Responsibilities may change temporarily or permanently based on the needs of the department, company, and customers and may evolve at any time, with or without notice.

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More about this job

Skills

Digital marketing
Manage several projects
Sales
Customer experience
Communication skills
Onboarding
Workflow
ERP
Project management
Reporting
Documentation
Customer service
Relationship building
Attention to detail
Microsoft Excel

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