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Added 1 min ago
Advanced Quality Engineer - Bad Axe Area
The Pivot Group Network
Bad Axe · Bad Axe, MI
Bachelor degree in engineering or a related technical field.
Added 1 min ago
Advanced Quality Engineer - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
Bachelor degree in engineering or a related technical field.
Added 1 min ago
Quality Engineer - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
Bachelor degree in engineering or a related technical field.
Added 1 min ago
Metrology Technician - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Support quality audits by providing measurement documentation.
Added 1 min ago
Packaging Engineer - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Support line trials during product launches and scale-ups.
Added 1 min ago
NPI Engineer - Monroe Area
The Pivot Group Network
Monroe · Monroe, MI
Bachelor degree in engineering or a related technical field.
Added 1 min ago
Process Engineer - Marquette Area
The Pivot Group Network
Marquette · Marquette, MI
Bachelor's degree in engineering or a related technical field.
Added 1 min ago
Buyer - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Track open orders and confirm delivery dates with suppliers to support production schedules.
Added 2 mins ago
IT Help Desk Technician
Metal Craft Machine & Engineering
Eau Claire, WI
…to and works in the best interest of the company. Provides technical support companywide with the highest level of customer service to ensure company policies, goals and objectives are…
Added 3 mins ago
B2B Lead Fulfillment Associate
ShipBob, Inc.
North Aurora, IL
…report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety…
Added 4 mins ago
Project Manager - Detroit Area
The Pivot Group Network
Detroit · Detroit, MI
Support continuous improvement projects on the production floor.
Added 4 mins ago
Buyer - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Coordinate with engineering and production on material substitutions and specification changes.
Added 4 mins ago
Lean Manufacturing Engineer - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
Bachelor degree in engineering or a related technical field.
Added 4 mins ago
First Article Inspector - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Support incoming and in-process inspection when first article work is light.
Added 4 mins ago
Engineering Manager - Croswell Area
The Pivot Group Network
Croswell · Croswell, MI
Are you a meticulous professional with a passion for leading engineering teams and driving technical excellence? The Pivot Group Network, a Michigan manufacturing-focused recruiting group,…
Added 4 mins ago
Engineering Manager - Detroit Area
The Pivot Group Network
Detroit · Detroit, MI
Are you a meticulous professional with a passion for leading engineering teams and driving technical excellence? The Pivot Group Network, a Michigan manufacturing-focused recruiting group,…
Added 4 mins ago
CMM Programmer - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
Interpret engineering drawings and GD&T to create measurement plans.
Added 4 mins ago
Validation Engineer - Adrian Area
The Pivot Group Network
Adrian · Adrian, MI
Bachelor's degree in engineering or a related technical field.
Added 4 mins ago
Validation Engineer - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
Bachelor's degree in engineering or a related technical field.
Added 4 mins ago
Lean Manufacturing Engineer - Bad Axe Area
The Pivot Group Network
Bad Axe · Bad Axe, MI
Bachelor degree in engineering or a related technical field.
Added 4 mins ago
Applications Engineer - Detroit Area
The Pivot Group Network
Detroit · Detroit, MI
Support the sales team with technical questions and customer visits.
Added 4 mins ago
Packaging Engineer - Monroe Area
The Pivot Group Network
Monroe · Monroe, MI
Support line trials during product launches and scale-ups.
Added 6 mins ago
First Article Inspector - Bad Axe Area
The Pivot Group Network
Bad Axe · Bad Axe, MI
Compare inspection results against engineering drawings, blueprints, and GD&T specifications.
Added 6 mins ago
Packaging Engineer - Warren Area
The Pivot Group Network
Warren · Warren, MI
Support line trials during product launches and scale-ups.
Added 6 mins ago
Reliability Engineer - Gladwin Area
The Pivot Group Network
Gladwin · Gladwin, MI
Bachelor's degree in engineering or a related technical field.

Iron Mountain

Sr. IT Application Support Analyst (Level 3 Support)

Boston, MA, United States

Reasonably expected salary range: $107,500.00 - $143,300.00

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Job details

Pay: Reasonably expected salary range: $107,500.00 - $143,300.00
Education: Bachelor’s degree
Experience: ● Minimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.
Posting language: English
Posted: Oct 30, 2026

Original job description

US | FL | Remote

US | TX | Remote

US | MA | Remote

US | NC | Remote

Full time

J0109361

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Sr. IT Application Support Analyst (Level 3 Support)

Location: US, 100% remote (Candidates must be residing in the USA).

Shifts: Open to participate in shift rotations and on-call rotations required.

Eligibility Requirements: Eligibility to obtain and maintain a U.S. Government security clearance.

Iron Mountain is seeking a skilled, highly motivated Sr. IT Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization, with a special focus on supporting our commercial and US government clients.

In this critical role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our customers.

What You’ll Do

In this role, you will:

Lead the resolution of complex, critical application incidents, performing root cause analysis and deep diagnostics while maintaining ownership of the client relationship until the issue is fully resolved.
Collaborate proactively with Engineering, DevOps, Product Owners, and Sales teams to troubleshoot issues, enhance digital platforms for stability and scalability, and onboard new clients onto our digital solution platform.
Ensure application stability by actively monitoring systems, managing alert notifications, and participating in required shift and on-call rotations to meet or exceed expected performance.
Drive continuous process improvement and automation to bring efficiencies to solutions, reduce turnaround time, and apply best practices in IT service delivery, Incident, Problem, and Change Management.
Take full ownership and accountability for assigned tasks and projects, ensuring they are completed with high quality and within the expected timelines.

What You’ll Bring

The ideal candidate will have:

Minimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.
Advanced level experience supporting cloud-based architecture and cloud-based platforms and solutions, as well as on-prem multi-tier architectures. Strong proficiency in one or more major cloud service providers to troubleshoot via log analysis and monitoring tools.
Deep understanding of IT service delivery principles and demonstrated experience in Incident Management, Problem Management, and Change Management.
Strong experience with Linux.
Excellent written and verbal communication skills with external customers, and a customer-focused mindset to explain highly technical concepts simply.

Desired Skills:

●Working knowledge of cloud application support and maintenance.

Hands-on experience with modern observability frameworks and monitoring tools (e.g.,Datadog, Grafana)
Experience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, and REST API technologies.
Experience supporting Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo is a plus.
Experience with Python scripting and excellent ticketing experience in ServiceNow or JIRA.
Minimum Bachelor’s degree required (BS, MS, or MBA from an accredited/recognized university).

What We Offer

Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.
Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.

Reasonably expected salary range: $107,500.00 - $143,300.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0109361

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More about this job

Skills

Technical support
Troubleshooting
Root cause analysis
Sales
Troubleshoot
Process improvement
Change management
Linux
Communication skills
Datadog
Grafana
DevOps
Docker
Kubernetes
MongoDB
Python
ServiceNow
Atlassian JIRA

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