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Added 20 hours ago
Applied AI Engineer
Becoming
San Francisco, CA
We are seeking an Applied AI Engineer to help build the software, infrastructure, and data systems that power our biological intelligence platform.
Added 22 hours ago
M
Senior Principal Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $165,600 to $331,200 USD / year
…Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and…
Added 1 day ago
Project Coordinator
Fortify Companies
Remote, United States
…disaster strikes. But we’re building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration,…
Added 1 day ago
VP, Servicing Reporting & Automation
Gateway First Bank
Jenks, OK
…role serves as the subject matter expert for the Servicing platform, ensuring system reliability, accuracy, and optimal performance. The VP partners with platform vendors to resolve issues,…
Added 1 day ago
I
VP Finance & Accounting
ICBD
Fort Lauderdale, FL
- $210,000 to $273,000 USD / year
Lead the finance function across US and offshore teams, setting performance and platform standards.
Added 1 day ago
Senior Controls Engineer
The EOSYS Group, Inc.
Smyrna, TN
…and Beverage, Chemical, Automotive, Metals, Pulp & Paper and Power & Utilities. We work in small teams, build strong relationships with our colleagues and customers, and provide many…
Added 1 day ago
Physician Liaison
AON Central Services, LLC
Houston, TX
Expert in MS Office Word, Excel, Power Point, and Outlook required.
Added 1 day ago
AI
Power Platform Developer
Acuity INC
Remote, United States
- $135,000 to $170,000 USD / year
Acuity Inc. is seeking a skilled Microsoft Dynamics/Power Platform developer to help support our client’s dynamic and fast-paced project.
Added 1 day ago
MI
Principal Mixed-Signal IC Design Engineer
MaxLinear, Inc.
San Jose, CA
- $164,000 to $231,000 USD / year
Drive top-level chip integration, power and clock planning, floorplanning, pad ring, and package co-design with layout, digital, and package teams
Added 1 day ago
MI
Principal Systems Engineering Architect
MaxLinear, Inc.
San Jose, CA
- $164,000 to $231,000 USD / year
…long-haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we’ve…
Added 1 day ago
Data Center Technician, DCC Communities
Amazon Data Services, Inc.
Canton, MS
…maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services…
Added 1 day ago
Data Center Technician, DCC Communities
Amazon Data Services, Inc.
Canton, MS
…maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services…
Added 1 day ago
Data Center Technician, DCC Communities
Amazon Data Services, Inc.
Canton, MS
…maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services…
Added 1 day ago
Lead Business Consultant
Health Care Service Corp.
Tulsa, OK · Helena, MT · Albuquerque, NM · Chicago, IL · Richardson, TX
…leadership for complex cross-functional initiatives, including platform enhancements, system upgrades, and document generation solutions, while driving alignment across stakeholders and…
Added 1 day ago
Product Manager - C2 Systems
Peraton
Camp H.M. Smith, HI
Platform & C2 Fluency: Ability to rapidly learn and manage development within Palantir Maven Smart System (including Maven workshops and custom widgets), alongside Microsoft 365, Power BI,…
Added 1 day ago
Senior Low-Code / Power Platform Developer
Peraton
Fort Huachuca, AZ
Peraton is hiring a Senior Low-Code / Power Platform Developer to work onsite at Fort Huachuca, Arizona.
Added 1 day ago
Accountant II - Operations Accounting
APS
PHOENIX, AZ
…longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for…
Added 1 day ago
Sr Specialist (2L) - Central Engineering, Maximo Center of Excellence
CECONY
NY · Bronx, NY
Understand the maintenance and operation of power generation and/or transmission equipment, required.
Added 1 day ago
Data Solutions Engineer
Holland & Knight LLP
United States
…needs, develop and communicate plans for data lake and analytics platform implementation, execute technical implementation of data platforms, and provide ongoing service, support, and…
Added 1 day ago
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Maintenance Supervisor
Schwan's Company
Salina, KS
- $68,000 to $113,000 USD / year
…products reflect a commitment to quality, innovation and the power of food to bring people…
Added 1 day ago
Senior Manager, Application Development (.Net, React, Databricks)
CIBC
Chicago, IL
…stack (SSIS, Azure SQL, REST APIs), BI tools (Tableau, Cognos, Power BI), Databricks for scalable ETL pipelines and data models. You have a solid knowledge of DevOps practices including…
Added 1 day ago
Supplier Quality Supervisor
Panasonic
Sparks, NV
Proficient skills in MS Office (Word, Power Point, Excel, Outlook)
Added 1 day ago
ST
Associate Director, Corporate Strategy
Sarepta Therapeutics, Inc.
Cambridge, MA
- $160,800 to $201,000 USD / year
…nervous system, and cardiac diseases. Our next-generation siRNA platform is focused on chronically administered therapies for neurodegenerative and pulmonary…
Added 2 days ago
Sr. Administrative Assistant - AZ - College of Dental Medicine
Midwestern University
Glendale, AZ
Provide full support in the use of the Canvas platform to set up courses and modules, create/maintain access for faculty, staff and students each quarter, create quizzes and tests, enter…
Added 2 days ago
Associate Full Stack Developer
Intercontinental Exchange (ICE)
Jacksonville, FL
We are seeking a Full Stack Developer I to join our innovative development team. In this role, you will contribute to building and modernizing the applications at the core of our mortgage…

Iron Mountain

Sr. IT Application Support Analyst (Level 3 Support)

Boston, MA, United States

Reasonably expected salary range: $107,500.00 - $143,300.00

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Job details

Pay: Reasonably expected salary range: $107,500.00 - $143,300.00
Education: Bachelor’s degree
Experience: ● Minimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.
Posting language: English
Posted: Oct 30, 2026

Original job description

US | FL | Remote

US | TX | Remote

US | MA | Remote

US | NC | Remote

Full time

J0109361

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Sr. IT Application Support Analyst (Level 3 Support)

Location: US, 100% remote (Candidates must be residing in the USA).

Shifts: Open to participate in shift rotations and on-call rotations required.

Eligibility Requirements: Eligibility to obtain and maintain a U.S. Government security clearance.

Iron Mountain is seeking a skilled, highly motivated Sr. IT Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization, with a special focus on supporting our commercial and US government clients.

In this critical role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our customers.

What You’ll Do

In this role, you will:

Lead the resolution of complex, critical application incidents, performing root cause analysis and deep diagnostics while maintaining ownership of the client relationship until the issue is fully resolved.
Collaborate proactively with Engineering, DevOps, Product Owners, and Sales teams to troubleshoot issues, enhance digital platforms for stability and scalability, and onboard new clients onto our digital solution platform.
Ensure application stability by actively monitoring systems, managing alert notifications, and participating in required shift and on-call rotations to meet or exceed expected performance.
Drive continuous process improvement and automation to bring efficiencies to solutions, reduce turnaround time, and apply best practices in IT service delivery, Incident, Problem, and Change Management.
Take full ownership and accountability for assigned tasks and projects, ensuring they are completed with high quality and within the expected timelines.

What You’ll Bring

The ideal candidate will have:

Minimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.
Advanced level experience supporting cloud-based architecture and cloud-based platforms and solutions, as well as on-prem multi-tier architectures. Strong proficiency in one or more major cloud service providers to troubleshoot via log analysis and monitoring tools.
Deep understanding of IT service delivery principles and demonstrated experience in Incident Management, Problem Management, and Change Management.
Strong experience with Linux.
Excellent written and verbal communication skills with external customers, and a customer-focused mindset to explain highly technical concepts simply.

Desired Skills:

●Working knowledge of cloud application support and maintenance.

Hands-on experience with modern observability frameworks and monitoring tools (e.g.,Datadog, Grafana)
Experience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, and REST API technologies.
Experience supporting Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo is a plus.
Experience with Python scripting and excellent ticketing experience in ServiceNow or JIRA.
Minimum Bachelor’s degree required (BS, MS, or MBA from an accredited/recognized university).

What We Offer

Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.
Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.

Reasonably expected salary range: $107,500.00 - $143,300.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0109361

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More about this job

Skills

Technical support
Troubleshooting
Root cause analysis
Sales
Troubleshoot
Process improvement
Change management
Linux
Communication skills
Datadog
Grafana
DevOps
Docker
Kubernetes
MongoDB
Python
ServiceNow
Atlassian JIRA

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