Customer Service Associate - Entry Level

Iron Bloom Collective is a professional sales and brand representation firm based in Boise. Built on four core pillars - Strength, Growth, Purpose, and Together - we believe work means more when you know exactly what it is for. We put trained, face-to-face teams behind organizations and brands that want real, lasting connections rather than just digital impressions.

Position Overview:

We are expanding our local campaign teams and hiring an entry-level Customer Service Associate. In this role, you will be on the front lines of our community outreach and awareness campaigns, serving as a passionate, professional voice for our partner organizations. You will engage face-to-face with the public to share client missions, build community rapport, answer questions, and securely process new donor or customer registrations. No prior marketing, fundraising, or sales experience is required. We hire for attitude, empathy, and work ethic, providing comprehensive daily training and mentorship from the ground floor up.

Key Responsibilities:

• Represent partner organizations professionally at face-to-face community events, local retail venues, and pop-up locations across the Treasure Valley.
• Initiate polite, enthusiastic, and meaningful conversations with the public to raise awareness and support for client initiatives.
• Educate community members on organizational goals, answering questions and addressing objections with transparency and professionalism.
• Accurately process customer accounts, contributions, and onboarding metrics through our secure database.
• Participate in daily morning coaching sessions covering public speaking, campaign logistics, compliance, and leadership development.
• Collaborate closely with team members to hit daily and weekly campaign outreach targets.

What We Are Looking For:

• Exceptional verbal communication skills and a naturally friendly, approachable face-to-face presence.
• A purpose-driven mindset - someone who genuinely enjoys making a positive impact through their daily work.
• A coachable, growth-oriented attitude with a desire to learn new professional business skills.
• Reliability, strong self-discipline, and a solid daily work ethic.
• Reliable transportation to our main Boise office (8783 W Hackamore Dr) and local campaign locations.

Why Join Iron Bloom Collective?

• Paid Professional Onboarding: Full training provided - learn consumer psychology, public relations, and campaign coordination step-by-step.
• Merit-Based Internal Career Advancement: We maintain a strict promotion-from-within policy based entirely on performance and leadership capability, not seniority.
• A True Collective Culture: Join an ambitious, high-energy crew that values collaboration, respects diversity, and believes in bringing others up with them.