Global Commissioning Account Manager

Job Description

At Springtide, a division of IPS, a Berkshire Hathaway company, we listen, understand, and lean into complex challenges to unlock new solutions and realize opportunities with our partners. Distinguished by our agility, creativity, expertise, and owner’s perspective, we deliver faster time-to-market and longer-lasting value, enabling you to do more. We are looking for a talented Commissioning Account Manager to join our dedicated team at our office in Albany, New York.

In this role, you will be responsible for developing, managing, and growing client relationships within the Mission Critical, Data Center, and Advanced Technologies for the commissioning sector. This role serves as the primary liaison between clients and operations and recruiting teams, driving revenue growth through strategic account management, workforce solutions, and talent acquisition support.

You will identify new business opportunities, maintain strong client partnerships, understand project deliverable staffing needs, and collaborate with the operations team to ensure contracted deliverables are being met, as well as work with Talent Acquisition teams to deliver highly qualified technical professionals needed for the team.

Additional Responsibilities

• Develop and maintain relationships with existing and prospective clients in the Data Center and Advanced Technology Commissioning markets.
• Serve as primary Liaison between the client and the operations teams
• Serve as the point of contact for client staffing and workforce solution needs.
• Conduct regular client meetings, business reviews, and site visits to understand whether project requirements are being met and future hiring plans.
• Identify opportunities to expand services within existing accounts and increase annual revenue.
• Generate new business through networking, referrals, industry events, market intelligence, and strategic outreach.
• Negotiate service agreements, rate structures, and project staffing contracts.
• Collaborate with leadership on account growth strategies and territory planning.
• Forecast client demand and staffing needs to ensure recruiting teams are aligned with upcoming opportunities.
• Partner closely with recruiting teams to communicate hiring requirements and project priorities.
• Assist recruiters in qualifying technical requirements for positions such as: Commissioning Engineers, Facility Engineers, Project Managers, Data Center Technicians, Critical Facilities Engineers, MEP Professionals, and Site Managers.
• Review candidate submissions to ensure alignment with client expectations.
• Coordinate interviews, offer negotiations, onboarding, and consultant deployment activities.
• Monitor consultant performance and client satisfaction throughout project engagements.
• Establish trusted advisor relationships with hiring managers, procurement teams, and project leadership.
• Maintain high levels of customer satisfaction through proactive communication and issue resolution.
• Conduct regular consultant check-ins and client follow-up meetings.
• Address escalations related to staffing performance, project concerns, or workforce challenges.
• Ensure service excellence and long-term account retention.
• Stay informed on industry trends impacting data centers, semiconductor manufacturing, advanced technology facilities, and mission-critical infrastructure
• Monitor labor market trends, client hiring activity, compensation benchmarks, and competitive landscape.
• Attend industry conferences, networking events, and trade associations to strengthen market presence.
• Meet or exceed individual revenue, gross margin, and account growth objectives.
• Maintain accurate client and opportunity information within CRM systems.
• Prepare account forecasts, sales pipelines, and operational reports.
• Maintain client relations and track project revenue and deliverables.
• Target 30% job chargeable .
• Track KPIs including revenue growth, fill ratios, time-to-fill metrics, client satisfaction, consultant retention, and gross margin performance.

Qualifications & Requirements

• Bachelor's degree in Business, Human Resources, Engineering, Construction Management, or a related field preferred. Equivalent industry experience may be considered.
• 3+ years of Account Management, Recruiting, Business Development, or Staffing experience.
• Strong relationship-building and consultative selling skills.
• Excellent verbal and written communication.
• Proven ability to manage multiple accounts and priorities simultaneously.
• Skilled in candidate qualification and workforce planning discussions.
• Strong negotiation and conflict resolution skills.
• Proficient with CRM systems and Microsoft Office applications.
• Results-oriented with a strong sense of urgency and accountability.
• Experience within at least one of the following industries:
• Data Centers, Mission Critical Facilities, Semiconductor Manufacturing, Engineering & Construction, or Industrial Automation

Preferred Qualifications

• Experience supporting technical or engineering staffing.
• Has an understanding of Commissioning, Data Center Operations, Mission Critical Facilities, Construction and Startup Activities, MEP Systems, Building Automation Systems (BAS), Critical Utilities, HVAC Systems, Facility Engineering.
• Experience supporting clients such as:
• AWS, Google, Microsoft, Meta, CyrusOne, Digital Realty, Equinix, QTS, Vantage Data Centers, Intel, Micron, GlobalFoundries

About Us

Springtide Project Services is a full-service technical consultancy providing Architectural, Engineering, Construction, Project and Program Management, and Commissioning services to advanced technology industries, including the semiconductor, mission-critical data center, renewable energy, electric vehicle, and display sectors. We bring deep subject matter expertise as well as proven, reliable execution experience to bear on complex projects. The name Springtide represents our culture and values as an agile organization providing fresh, dynamic, and innovative solutions to help our clients optimize their project outcomes. We are energetic, driven, and curious, and take a sophisticated approach to every client project, enabling critical scope to be executed; we walk in our clients’ shoes, we listen, we are curious, and we excel in a thriving collaborative culture, proactively leaning into challenges with a solutions mindset. We focus on collaborative engagement, alignment, and optimized execution, enabling our clients to do more and to achieve their business success. Springtide is a division of IPS-Integrated Project Services, LLC.

Specialties

Architecture, Engineering, Construction Management, Project Management, Program Management, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCM, and augmented resourcing services.

All qualified applicants will receive consideration for employment at Springtide without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran, marital, or citizenship status, or any other status protected by law. Springtide is proud to be an affirmative action and equal opportunity employer.

Attention Search Firms / Third Party Recruiters: Springtide is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with Springtide. Regardless of past practice, all resumes submitted by search firms to any employee at Springtide via email, the Internet, or directly to hiring managers at Springtide in any form without a valid written search agreement in place for a specific position will be deemed the sole property of Springtide, and no fee will be paid in the event a candidate is hired by Springtide as a result of the referral or through other means.

The salary offered for this role is between $110,000 and $168,000, but the actual salary offered is dependent on experience, skill set, and education.