Service Center Coordinator

Join the IPG Team!

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Position Description

Title: Service Center Coordinator

Department: Bardstown Field Service

Reports To: Service Center Supervisor

Status: Non-Exempt Hourly Professional

Position Purpose: The Service Center Coordinator is responsible for supporting the daily operations of the Bardstown Service Center through inventory management, customer order processing, service parts coordination, system administration, and general administrative support. This position serves as a key liaison between customers, field service technicians, vendors, and internal departments to ensure efficient service delivery, accurate inventory control, and seamless operational execution.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced service environment while maintaining a strong focus on customer service and operational excellence.

Principle Accountabilities

Service Operations Support

• Coordinate daily administrative activities supporting the Bardstown Service Center.
• Serve as a primary point of contact for service technicians regarding parts availability, order status, inventory inquiries, and operational support.
• Assist with scheduling and coordination of service-related activities as needed.
• Maintain organized service center records, files, and documentation.
• Support continuous improvement initiatives that enhance service center efficiency and effectiveness.

Inventory Management

• Maintain accurate inventory records and perform regular inventory cycle counts.
• Monitor inventory levels and initiate replenishment activities to maintain adequate stock.
• Receive, inspect, and process incoming inventory, service parts, and equipment shipments.
• Coordinate outbound shipments of parts, equipment, and refurbished components.
• Investigate and resolve inventory discrepancies.
• Ensure proper inventory transactions are completed in company systems.

Order Processing and Systems Administration

• Process customer orders and service-related transactions within business systems.
• Maintain accurate customer, inventory, pricing, and product information within Dynamics 365 and other operating systems.
• Support order fulfillment activities by verifying inventory availability, shipping information, and documentation.
• Monitor open orders and communicate status updates to internal and external stakeholders.
• Generate and distribute operational reports as required.

Parts and Vendor Coordination

• Coordinate purchasing activities for inventory and service-related materials.
• Communicate with vendors regarding order status, delivery schedules, shortages, and product availability.
• Track and expedite critical parts and materials to support customer requirements.
• Assist in evaluating inventory levels and ordering patterns to minimize disruptions and excess inventory.

Customer Service and Administrative Support

• Respond to customer inquiries regarding order status, parts availability, and shipping information.
• Coordinate resolution of service-related administrative issues.
• Prepare correspondence, reports, spreadsheets, and documentation related to service center operations.
• Assist with processing invoices, packing slips, shipping documentation, and related records.
• Support departmental projects and other administrative initiatives as assigned.
• Related tasks as requested by supervisor

Essential Skills and Experience

• Associate degree in Business Administration, Supply Chain Management, Operations, or a related field preferred.
• High school diploma or equivalent required.
• Minimum of 3 years of experience in customer service, inventory control, service operations, administration, or a related business environment.
• Experience supporting service organizations, distribution operations, manufacturing, or parts management preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Experience with ERP systems such as Dynamics 365, AS400, or similar business systems preferred.
• Ability to analyze data and prepare reports.
• Strong problem-solving and customer service skills.
• Ability to work independently and collaboratively across departments.
• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Occasionally lift and move materials weighing up to 25 pounds.
• Ability to work primarily in an office and warehouse/service center environment.

Why Choose IPG?

At IPG, you will find more than just a job - you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today!