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Added just now
Operations Manager
Pennsylvania CVS Pharmacy, L.L.C.
Collegeville, PA
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
HA
Contracts Manager
Hadrian Automation
Torrance, CA
- $140,000 to $165,000 USD / year
Hadrian is building autonomous factories to reindustrialize America. By combining AI, advanced software, robotics, and full-stack manufacturing, we help aerospace and defense companies…
Added 1 min ago
LD
Product Manager
Leonardo DRS, Inc.
Bridgeton, MO
- $116,811 to $157,695 USD / year
Leonardo DRS Land Systems is seeking a full time Product Manager. This position is based out of our Bridgeton, MO facility and will have the option to work an in person or hybrid schedule.…
Added 1 min ago
Operations Manager
North Carolina CVS Pharmacy, L.L.C.
Greensboro, NC
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
Operations Manager
Woodward Detroit CVS, L.L.C.
Oak Park, MI
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
WA
Hyundai Advanced Diagnostic Technician
Walser Automotive Group
Brooklyn Park, MN
- $43.4 USD / hour
Must have at least 10 years advanced electrical diagnostics experience · Must have successfully completed at least 6 months of continuous employment within the dealership as an automotive technician
Added 2 mins ago
NN
Internal Medicine (Clinical Director) - 290K p/ Year
NP Now
Hartford, CT
- $202,189 to $301,275 USD / year
Adult Medicine department with an NCQA-recognized diabetes program, a top-performing Ryan White program, and a robust Care Coordination Team
Added 2 mins ago
NN
Family Medicine (Clinical Director) - 290K p/ Year
NP Now
Hartford, CT
- $202,189 to $301,275 USD / year
Adult Medicine department with an NCQA-recognized diabetes program, a top-performing Ryan White program, and a robust Care Coordination Team
Added 2 mins ago
Operations Manager
Woodward Detroit CVS, L.L.C.
Ann Arbor, MI
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
Operations Manager
CVS Pharmacy, Inc.
Chelsea, MA
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
Operations Manager
Highland Park CVS, L.L.C.
Rockford, IL
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
Operations Manager
Highland Park CVS, L.L.C.
Lake Forest, IL
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
CO
Manager of Payroll and Tax Compliance
City of Jacksonville
Jacksonville, FL
- $85,228 to $143,512.08 USD / year
Added 2 mins ago
Field Services Operations Systems and Digital Process Support
GE Vernova
Wilmington, NC
Reporting to the Senior Field Services Operations Systems & Digital Process Manager, this position will serve as a hands-on technical resource supporting both new digital solutions and…
Added 3 mins ago
Operations Manager
Holiday CVS, L.L.C.
Saint Petersburg, FL
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 3 mins ago
Operations Manager
Holiday CVS, L.L.C.
Parrish, FL
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 3 mins ago
Manager, VBC Analytics
CVS Shared Services Resources LLC
Remote, United States
As a Value-Based Implementation Manager, you will play a key role in supporting the successful implementation and ongoing administration of Value-Based Contracting (VBC) agreements for the…
Added 3 mins ago
Sr. Manager, Program Management
Aetna Resources, LLC
Hartford, CT
The Sr. Manager, Program Management will lead and coordinate complex, multi-workstream transformation and operational programs across the organization. This role partners closely with…
Added 3 mins ago
Demand Planning Senior Manager
Hoffman Enclosures, Inc.
St Louis Park, MN · Anoka, MN
Create and maintain the approved unconstrained demand plan across product families, value streams, customers, programs, and time horizons, clearly separating firm backlog and orders from…
Added 3 mins ago
Manager, Production Support
Appian Corporation
McLean, VA
Manager, Production Support - Business Technology
Added 4 mins ago
AH
Unit Manager (RN or LPN)
Avardis Health
Independence, VA
- $32 to $42 USD / hour
…From telemedicine services and remote health monitoring to advanced diagnostic tools and customized wellness programs, we use innovation to make patient care accessible, efficient, and…
Added 4 mins ago
LI
Director of The Forge
Lyndon Institute
Lyndon Center, VT
- $70,000 to $80,000 USD / year
…learning experiences, guest speakers, and mentorship [and, as the program matures, evening skills training for their…
Added 5 mins ago
Manager of Retail Loan & Lease Accounting Projects
Toyota
Plano, TX
Toyota Financial Services Accounting Department is looking for a passionate and highly motivated Manager, Retail Loan & Lease Accounting Projects.
Added 5 mins ago
Sr Manager of Retail Loan & Lease Accounting Projects
Toyota
Plano, TX
Toyota’s Retail Loan and Lease Accounting team is looking for a passionate and highly motivated Senior Manager of Retail Loan & Lease Accounting Projects.
Added 5 mins ago
Senior Program Manager 1
ARA Brand
Albuquerque, NM
…opportunity to join our dynamic, employee-owned team for a Program Manager. You will be the procurement interface for multiple programs, while supporting the team in varying program…

InvoiceCloud

Customer Success Manager

Remote, United States

$80,000 - $95,000 USD

Apply on invoicecloud.net About employer

Applications open in a new tab.

Job details

Pay: $80,000 - $95,000 USD
Posting language: English
Posted: Jun 5, 2026

Original job description

About InvoiceCloud:

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.

Job Details

The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary advocate for your clients, you will guide day-to-day engagement, strengthen retention, influence digital adoption programs, and identify opportunities for product expansion. Success requires advanced relationship management skills, analytical thinking, industry awareness, and the ability to translate insights into actionable client strategies.

Success Profile

At InvoiceCloud, success is anchored in our core competencies. These competencies guide how every employee delivers impact across their role.

Customer Centric

• Builds trusted relationships with clients through proactive engagement, empathy, and clear communication.

• Understands each client’s business model, goals, adoption trends, and operational workflows to deliver tailored guidance.

• Recognizes early signs of risk and acts quickly to maintain satisfaction and prevent churn.

• Adapts communication style based on audience and context, ensuring clarity and alignment.

• Shares industry knowledge and best practices related to billing, payments, and customer engagement.

Results Driven

• Executes strategies that increase digital payment adoption, improve customer experience, and strengthen client retention.

• Drives measurable improvements across revenue influence, portfolio growth, adoption metrics, and client advocacy.

• Identifies upsell and cross-sell opportunities aligned with client objectives and produces high-quality customer success qualified leads.

• Uses Salesforce and internal reporting tools to track performance, analyze trends, and inform client action plans.

• Maintains strong focus on achieving quarterly and annual performance targets.

Takes Ownership

• Manages the full lifecycle of client engagement, ensuring consistency, follow-through, and proactive planning.

• Investigates client challenges and collaborates across teams to resolve issues effectively.

• Develops technical fluency in client integrations and workflows to guide troubleshooting and effective communication.

• Documents client discussions, action plans, and insights with accuracy to support continuity.

• Operates independently with strong judgment, anticipating client needs and addressing them promptly.

Drives Efficiency

• Establishes scalable communication and engagement cadences to support a diverse book of business.

• Uses data dashboards, analytics, and structured workflows to prioritize activities and maximize impact.

• Applies strong time-management and organizational skills to balance multiple client initiatives simultaneously.

• Identifies operational inefficiencies and provides data-backed recommendations to clients and internal teams.

• Leverages automated tools, templates, and process improvements to enhance delivery and productivity.

Innovative

• Brings creative strategies to clients that improve adoption, streamline workflows, and strengthen digital performance.

• Shares new insights and best practices informed by industry trends and peer comparisons.

• Uses AI-assisted tools to analyze client data, prepare messaging, and uncover actionable improvements.

• Experiments with new engagement formats and ideas that elevate client experience and support better results.

• Continuously looks for ways to enhance internal processes and customer success delivery.

Requirements

• Strong relationship management experience with a track record of driving retention and growth

• Experience supporting clients in person and via virtual communication tools (Teams/Zoom)

• Background in electronic billing, payments, merchant services, or related SaaS platforms preferred

• Excellent verbal, written, presentation, and interpersonal communication skills

• Customer-driven and results-oriented, with the ability to influence decision-making

• Strong organizational, planning, and time-management skills

• Experience working independently and managing multiple priorities in a fast-paced environment

• Proficiency with Microsoft Office tools and Salesforce

Travel

Periodic travel to key accounts for onsite meetings or conferences as required.

Benefits

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance

• 401(k) plan with company match

• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays

• Mental health resources

• Paid parental leave & Backup Care

• Tuition reimbursement

• Employee Resource Groups (ERGs)

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Base Compensation Range

$80,000 - $95,000 USD

InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.

If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.

Click here to review InvoiceCloud’s Job Applicant Privacy Policy.

For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.

Apply on invoicecloud.net About employer

More about this job

Skills

Analytical skills
Communication skills
Business model
Customer experience
Salesforce
Troubleshooting
Time management
Organizational skills
Microsoft Teams
Zoom
Decision making
Work independently
Microsoft Office

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Work requirements

Jobs in the United States