L&D Trainer

POSITION OVERVIEW

The Learning & Development Trainer plays an important hands-on role in helping employees build confidence, strengthen skills, and apply what they learn in real residential settings. This position spends much of its time in the field, visiting our statewide locations to provide coaching, observation, training reinforcement, qualification support, and certification follow-up. This person helps turn classroom and online learning into everyday practice by offering practical guidance, supportive feedback, and clear follow-through. This role also helps show progress by tracking outcomes, documenting observations, and providing evidence of employee growth, competency, and achievement over time.

ESSENTIAL FUNCTIONS:

• Facilitate trainings, train-the-trainer activities, and other learning sessions; adapt delivery to different audiences and learning needs.
• Travel regularly to residential sites to support employees where the work happens, reinforce learning, observe skills application and provide practical coaching to employees and supervisors.
• Assess learning needs and develop, update, and deliver training, curricula, materials, and other learning resources for in-person and virtual settings.
• Support assigned compliance-related training, certifications, practicums, competency evaluations, and recertification activities; serve as a qualified observer or evaluator when authorized.
• Identify skill gaps, documentation concerns, practice inconsistences, and opportunities to improve training; share trends and recommendations with L&D and operational leaders.
• Maintain accurate records of training, attendance, observations, competencies, certifications, follow-up actions, and learning needs.
• Evaluate training effectiveness and track employee skills development and competency outcomes.
• Contribute to L&D practices and program improvements, collaborate across departments, and maintain relevant professional knowledge.
• Plan training schedules, site visits, and travel to meet organizational and operational needs.

Core Competencies:

Instructional design and facilitation; field-based coaching; compliance and documentation accuracy; assessment and evaluation; communication and collaboration; practical problem-solving; organization, independent planning, and follow-through

EDUCATION and/or EXPERIENCE:

Candidates must possess either a bachelor's degree in a related field and three (3+) years of progressive relevant experience, or a high school diploma or equivalent and five (5+) years of progressive relevant experience in training, coaching, learning and development. Experience in residential services, direct support, healthcare, medication administration, and competency-based training is preferred.

Other Requirements:

• Travel regularly to residential sites including overnight travel within Pennsylvania to attend conferences or meetings, as well as cross-regional training needs.
• High school diploma or equivalent required; an associate or bachelor’s degree in education, human services, healthcare, learning and development, or a related field preferred.
• Experience in residential services, direct support, healthcare, medication administration, training, coaching, or compliance-based skill instruction preferred.
• Must be able to obtain and maintain required instructor, observer, practicum, medication-administration, and/or other certifications based on assigned responsibilities.
• Valid driver’s license, reliable transportation, and ability to travel frequently to residential sites required. Regular travel to residential sites is part of the role.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any job-related function as directed by their supervisor.