Jobs in the United States

25+ jobs

Save this search

Added just now
AU
Technology Services Technician I
Anaheim Union High School District
Anaheim, CA
- $5,388 to $7,090 USD / month
Serves as an on-site resource person for school-site users of technology equipment; assists staff and students in the use, operation, and troubleshooting of operating systems and…
Added 1 min ago
W
Service Coordinator I
Werfen
Bedford, MA
- $26 to $32 USD / hour
…100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000…
Added 1 min ago
Branch Administrator
MS Smith Barney, LLC
United States
The Branch Administrator (BA) is responsible for providing overall administrative support for the Branch, including assisting the Branch Manager in connection with matters affecting the…
Added 1 min ago
Certified Occupational Therapy Assistant (COTA) - PRN
Nexus Health Systems Ltd
Conroe, TX
…neurological conditions, who require ongoing rehabilitation and support to improve quality of life and daily…
Added 2 mins ago
P
Lease Sales Representative - Business Development / B2B
Penske
Honolulu, HI
- $65,300 to $84,900 USD / year
…transportation consultant, leveraging Penske's industry-leading technology and insights to solve complex business…
Added 2 mins ago
AD
Dental Hygienist
Aspen Dental
Woodhaven, MI
- $48 to $52 USD / hour
· Utilize digital technology to support clinical assessments, case acceptance, and patient communication
Added 2 mins ago
AD
Lead Dental Hygienist
Aspen Dental
Portage, MI
- $52 to $56 USD / hour
· Utilize digital technology to support clinical assessments, case acceptance, and patient communication
Added 2 mins ago
Director, Network Observability & Compliance
at Marriott
Bethesda, MD
Marriott International (MI) is transforming its global network technology to offer the most advanced, most secure, most reliable, and most scalable networks in the hospitality industry .We…
Added 2 mins ago
Health Insurance Navigator I
HealthPoint Brand
Renton, WA
…community members have access to health insurance and essential support services by assessing eligibility, completing applications, and providing clear, accurate education on insurance and…
Added 3 mins ago
Director of Institutional Research
Eastern University
Wayne, PA
…partners with the Director of Institutional Effectiveness and the Associate Director of Strategic and Data Analysis to ensure that reliable institutional evidence informs assessment,…
Added 4 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Tulsa, OK
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 4 mins ago
MRI Technologist - Contract Opportunity
Supplemental Health Care
Englewood, CO
Associate’s or Bachelor’s degree in Radiologic Technology or related field
Added 4 mins ago
Medicare Field Sales- Cobb
Humana MarketPOINT, Inc.
Marietta, GA
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Lexington
Humana MarketPOINT, Inc.
Lexington, KY
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Jefferson WV
Humana MarketPOINT, Inc.
Charles Town, WV
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Boyd
Humana MarketPOINT, Inc.
Ashland, KY
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Kanawha
Humana MarketPOINT, Inc.
Charleston, WV
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Owensboro
Humana MarketPOINT, Inc.
Owensboro, KY
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Henderson
Humana MarketPOINT, Inc.
Henderson, KY
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Louisville
Humana MarketPOINT, Inc.
Louisville, KY
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Paducah
Humana MarketPOINT, Inc.
Paducah, KY
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Bowling Green
Humana MarketPOINT, Inc.
Bowling Green, KY
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- St. Joseph
Humana MarketPOINT, Inc.
South Bend, IN · Mishawaka, IN
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Porter`
Humana MarketPOINT, Inc.
Valparaiso, IN
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…
Added 4 mins ago
Medicare Field Sales- Lake
Humana MarketPOINT, Inc.
Hammond, IN · Gary, IN
Leverage Technology: Utilize company-issued iPads and multiple digital platforms simultaneously to support member consultations, enrollments, documentation, CRM updates, and follow-up…

Intuitive

Technical Support Engineer 2

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Apply About employer

More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

Report this job