Jobs in the United States

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Staff Engineer
WEX Inc
Remote, United States
As a Staff Software Engineer, you will be the primary architect and execution lead for leading the platform changes for the Digital Credit Application.
Added just now
Network Integration Engineer
NexGen Data Systems Inc (NGDS)
San Diego, CA
NexGen Data Systems is seeking a Network Integration Engineer to integrate and support automated information systems and shore network services used by Navy activities. The Network…
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Network Migration Engineer
NexGen Data Systems Inc (NGDS)
San Diego, CA
NexGen Data Systems is seeking a Network Migration Engineer to support user migrations, workstation refreshes and shore network deployments. The Network Migration Engineer prepares systems…
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Enterprise Application Compatibility & Packaging Engineer
NexGen Data Systems Inc (NGDS)
San Diego, CA
NexGen Data Systems is seeking an Enterprise Application Compatibility & Packaging Engineer to test and package enterprise applications for deployment within approved Navy workstation…
Added just now
Flight Software Engineer (Experienced/Senior)
The Boeing Company
El Segundo, CA · Mountain View, CA
The Boeing Company is currently seeking a Flight Software Engineer (Experienced/Senior) to support our Flight Software Team located in El Segundo, CA or Mountain View, CA. This position…
Added just now
TB
Quality Engineer (Engr Supplier Quality)
The Boeing Company
Oklahoma City, OK
- $77,350 to $104,650 USD / year
Boeing is seeking a Supplier Quality Engineer to work in Boeing Global Services located in Oklahoma City, OK. This Supplier Quality Engineer will support BGS KC-135 Sustainment Programs.…
Added 1 min ago
Site Reliability Engineering (SRE ) lead
U.S. Bank National Association
Gresham, OR
Experience leading technical teams, incident response efforts, workload prioritization, and reliability improvement programs.
Added 1 min ago
Cloud DevOps Engineer - AWS & Python
U.S. Bank National Association
Irving, TX · Atlanta, GA · Cincinnati, OH · Minneapolis, MN · Charlotte, NC · Chicago, IL · Gresham, OR · Englewood, CO · Brookfield, WI · Earth City, MO
U.S. Bank is seeking a Cloud DevOps Engineer, AWS & Python to join the ISS DevOps / Cloud Enablement Engineering Team. This specialized engineering team partners with application,…
Added 3 mins ago
Business Intelligence Engineer
Michelman
Cincinnati, OH
The Business Intelligence (BI) Engineer supports business reporting and data needs by gathering, compiling, validating, and analyzing data using established tools, methods, and formats…
Added 3 mins ago
K
Collection and Mission Management
KBR
Colorado Springs, CO
- $155,500 to $185,800 USD / year
…customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable…
Added 6 mins ago
Enterprise Architect (Solutions Engineer), Identity
Workday, Inc.
Remote, United States
· 4+ years in a technical pre-sales, solutions engineering, or identity architect/engineer role, OR equivalent hands-on experience in IAM/IGA/AI.
Added 6 mins ago
Senior Forward Deployed Engineer (FDE) - Developer Platform
Workday Limited
CA
As a Senior Forward Deployed Engineer, you will bridge hands-on software development with high-impact customer technical strategy. You will partner with enterprise customers to architect,…
Added 7 mins ago
Sr. Systems Engineer - CCA
TD SYNNEX CALA, Inc.
Miramar, FL
The Sr Systems Engineer – Cybersecurity is the technical lead for the CrowdStrike brand in the CCA (Caribbean Central America) region. The role owns presales engineering and architecture…
Added 7 mins ago
GRC Architect/ Information Security Manager- US
USA7 DXC Technology Services LLC
ANY CITY, TX
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them…
Added 8 mins ago
Infrastructure Engineer
Garda Capital Partners
WYZ, MN · Wayzata, MN
Garda is seeking an Infrastructure Engineer to own Platform Engineering & Automation. This hands-on role builds and operates shared deployment capabilities for infrastructure and selected…
Added 8 mins ago
SO
Consultant Building Systems (Entry or Senior Level)
State of Wisconsin
WI
- $66,560 to $80,246 USD / year
The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.
Added 8 mins ago
Python Full Stack Engineer - Professional
HEXAWARE
United States
At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware…
Added 9 mins ago
Sr Technical Success Manager
Black Duck Software, Inc.
United States
…account team to drive renewals and delight customers. You do the technical work yourself, including problems without a known answer. You partner with a Customer Success Engineer (CSE) when…
Added 9 mins ago
Lead Technical Success Manager
Black Duck Software, Inc.
United States
…account team to drive renewals and delight customers. You do the technical work yourself, including problems without a known answer. You partner with a Customer Success Engineer (CSE) when…
Added 9 mins ago
ER
Environmental Regulatory Specialist
Environmental Research Group, LLC
Denver, CO
- $80,000 to $90,000 USD / year
…background is valued for this position. You will plan and execute technical projects, conduct regulatory research, write reports, support permitting process, conduct site visits and…
Added 11 mins ago
Senior Application Security Engineer (Burp Suite DAST)
Phia LLC
United States
At phia we hire talented and passionate people who are focused on collaborative, meaningful work, providing technical and operational subject matter expertise and support services to our…
Added 12 mins ago
Senior Project Manager – Geotechnical Engineering
Langan Engineering & Environmental Services
Austin, TX · Houston, TX · San Antonio, TX
Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare…
Added 12 mins ago
A
Electrical Engineer
Actalent
Pocasset, MA
- $45 to $65 USD / hour
This Electrical Engineer role focuses on designing, integrating, and validating electrical and electromechanical systems that support advanced technologies such as autonomous underwater…
Added 12 mins ago
Mechanical Engineer
Actalent
Pocasset, MA
Support the completion of product life cycle analysis and develop technical data packages for new and existing designs.
Added 12 mins ago
Vehicle Integration Engineer
Actalent
Portland, OR
Job Title: Vehicle Integration EngineerThe Vehicle Integration Engineer supports the design, documentation, and integration of complete vehicle systems, including advanced and autonomous…

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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