Jobs in the United States

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Added 1 min ago
Piping Field Engineer - Testing
Bechtel Corporation
New Albany, OH
The Piping Field Engineer - Testing supports the project pressure testing program for piping, tubing, and components. Reporting to the Lead Pipe Testing Field Engineer, you will prepare…
Added 1 min ago
W
Service Coordinator I
Werfen
Bedford, MA
- $26 to $32 USD / hour
…service calls and complaint records in the service management…
Added 5 mins ago
Enterprise Architect (Solutions Engineer), Identity
Workday, Inc.
Remote, United States
…governance capabilities, expected to become part of Workday's Agent System of Record, to prospects and customers. This team sits at the exciting intersection of Sales, Product Management,…
Added 12 mins ago
Motor Engineer
Pride Mobility & Quantum Rehab
Duryea, PA
Strong understanding of how to break down a complex motor system into its constituent parts and represent them in a structured architecture diagram
Added 12 mins ago
Senior Design Engineer - Quantum
Pride Mobility & Quantum Rehab
Duryea, PA
Perform component inspections as well as system verification and validation testing
Added 12 mins ago
TM
Projects Maintenance Engineer (Carlyle,IL)
The Maschhoffs
Carlyle, IL
- $19.95 to $29.94 USD / hour
Confer with maintenance project engineers and management to implement operating procedures, resolve system malfunctions, or provide technical information. Provide technical customer service…
Added 13 mins ago
Manufacturing Engineer III
Applied Materials
Gloucester, MA · Gloucester
As a Manufacturing Engineer, you are responsible for developing and maintaining methods, operating sequences, and processes in the fabrication of parts, components, subassemblies, and final…
Added 13 mins ago
Manufacturing Engineer III
Applied Materials
Gloucester, MA · Gloucester
As a Manufacturing Engineer, you are responsible for developing and maintaining methods, operating sequences, and processes in the fabrication of parts, components, subassemblies, and final…
Added 14 mins ago
Network Engineer
Police & Fire Federal Credit Union
Bensalem, PA
Be willing and able to learn how to assist and provide backup support and vendor escalations for a Cisco unified communications system.
Added 16 mins ago
Technical Support Engineer 2
Intuitive
Remote, United States
…invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients…
Added 19 mins ago
Senior Network Services Engineer
Oracle
Nashville, TN
-Acts as a technical liaison with the customer and internal teams to drive solutions to architect and engineer network design to meet Cloud network model and connectivity.
Added 19 mins ago
Cloud Architect-Forward Deployed Engineer (FDE)
Oracle
St. Louis, MO
Oracle Government Defense & Intelligence has an exciting opportunity for a Principal / Master Principal Cloud Architect-Forward Deployed Engineer (FDE)
Added 21 mins ago
Software Development Engineer, Leo Antenna Team
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
The Leo Antenna team is looking for a Software Development Engineer who is excited to work at the intersection of large-scale data systems, Amazon Web Services cloud services, data…
Added 21 mins ago
Software Dev Engineer, Amazon WorkSpaces Core Manged Instances
Amazon Web Services, Inc.
Sunnyvale, CA · Seattle, WA
…experiences and robust platform services to the underlying system components that enable seamless provisioning, management, and performance at scale. Collaborating with a diverse team of…
Added 21 mins ago
Reliability & Methods Engineer
(2605) Sanofi Vaccines US Inc.
Swiftwater, PA
The Reliability Engineer is a critical technical role under the Reliability & Engineering Manager pillar, responsible for ensuring the reliability, availability, and compliance of equipment…
Added 21 mins ago
Senior Product Manager - QuickBooks Workforce Solutions Mid Market
Intuit
Mountain View, CA
…mission of transforming Workforce Solutions from a reactive system into a proactive, intelligent compliance platform for small and mid-market businesses. You will help simplify complex…
Added 21 mins ago
AU
Maintenance Tech
ABM US
Santa Clara, CA
- $42 USD / hour
Cleaning and painting of non-operating mechanical equipment which has been shut down, locked out and tagged by a Journeyman Engineer in accordance with ABM Lockout / Tagout Program.
Added 23 mins ago
Software Engineer 0/I
Prosync
Annapolis Junction, MD
ProSync is seeking a Software Engineer to join the team in support of the design, development, and maintenance of innovative software solutions for mission-critical systems. The ideal…
Added 23 mins ago
Managed Services Engineer (On-site)
Trace3
Dallas, TX
We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the…
Added 25 mins ago
RF Engineer
Vast
Long Beach, CA
Vast is looking for a RF Engineer, reporting to the Director of RF Engineering, to support the development of the systems that will be required for the design and build of human-rated space…
Added 25 mins ago
Software Reliability Engineer- Contract
AM Default Brand
Auburn Hills, MI
Develop, conduct, and facilitate component/subsystem/system Software FMEA, FMECA, DRBFM Analysis, including RCM Analysis and FTA, with cross-functional teams, e.g., system and design…
Added 27 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, United States
- $340,000 to $400,000 USD / year
Added 27 mins ago
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Field Service Engineer - Little Rock, AR
Danaher
Little Rock, AR
- $34 to $38 USD / hour
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact –…
Added 29 mins ago
High Voltage Battery Thermal CAE Engineer
Ford Global
Dearborn, MI
Perform 1D and 3D thermal/CFD (Computational Fluid Dynamics) analysis simulations on system, subsystem and component level high voltage battery packs using commercial CAE/CFD software to…
Added 29 mins ago
Product Development Engineer - Systems Engineering
Ford Global
Dearborn, MI
This position is for an Internal Combustion Engine Propulsion and Thermal Systems Engineering (IPTSE) Engine Systems Engineer on an Engine Powerpack Team. The successful candidate will be…

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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