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Senior QE Engineer - Hybrid - Indianapolis, IN
aFit Staffing Inc.
Indianapolis, IN
aFit Staffing is seeking an experienced Senior Quality Engineering (QE) Engineer to support a software quality assurance initiative in Indianapolis, Indiana.
Added just now
QE Engineer (Automation) - Hybrid - Indianapolis, IN
aFit Staffing Inc.
Indianapolis, IN
aFit Staffing is seeking an experienced QE Engineer – Automation to support a software quality assurance initiative in Indianapolis, Indiana. This individual will play an important role in…
Added 1 min ago
LC
Principal Engineer Technician - Materials
Lake County
Libertyville, IL
- $25.34 to $30.4 USD / hour
Added 2 mins ago
Founding Recruiter
Icarus
El Segundo, CA
Added 2 mins ago
McWane Ductile Ohio - Controls Engineer - Poles
McWane, Inc.
Coshocton, OH
Added 2 mins ago
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Bridge Engineer -PE
GPAC
Chicago, IL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 2 mins ago
G
Bridge Engineer -PE
GPAC
Tampa, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 2 mins ago
G
Bridge Engineer -PE
GPAC
Miami, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 2 mins ago
G
Water-Wastewater Engineer
GPAC
Phoenix, AZ
- $80,000 to $110,000 USD / year
We are seeking a Water/Wastewater Engineer to join a growing, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 2 mins ago
G
Bridge Engineer -PE
GPAC
Orlando, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 3 mins ago
G
Bridge Engineer -PE
GPAC
Saint Petersburg, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 3 mins ago
L
Software Engineer: Front-End
LogicGate
Chicago, IL
- $105,000 to $130,000 USD / year
Added 3 mins ago
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Bridge Engineer -PE
GPAC
Hialeah, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 3 mins ago
G
Bridge Engineer -PE
GPAC
Port Saint Lucie, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 3 mins ago
G
Bridge Engineer -PE
GPAC
Cape Coral, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 3 mins ago
G
Bridge Engineer -PE
GPAC
Tallahassee, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 3 mins ago
G
Bridge Engineer -PE
GPAC
Fort Lauderdale, FL
- $115,000 to $150,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 4 mins ago
G
Civil Professional Engineer (PE)
GPAC
Austin, TX
- $100,000 to $130,000 USD / year
We are seeking a licensed Civil Professional Engineer (PE) to join our growing civil engineering division of our multi-disciplinary firm. The successful candidate will lead the design and…
Added 4 mins ago
Staff Backend Software Engineer- (AI Platform)
Databricks
San Francisco, CA · Mountain View, CA
Added 4 mins ago
Engineer Quality MSD
MS Directional, LLC
Conroe, TX
The Quality Engineer will collaborate closely with other engineers to support research, evaluation, and quality assurance processes. They will monitor and assess the performance of company…
Added 4 mins ago
Senior Forward Deployed Engineer (FDE) - Developer Platform
Workday Limited
CA
Added 4 mins ago
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Transportation Engineer
GPAC
Austin, TX
- $80,000 to $130,000 USD / year
We are seeking a Transportation Engineer to join a dynamic, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 5 mins ago
G
Water-Wastewater Engineer
GPAC
Austin, TX
- $80,000 to $130,000 USD / year
We are seeking a Water/Wastewater Engineer to join a growing, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 5 mins ago
G
Civil Professional Engineer (PE)
GPAC
Orlando, FL
- $100,000 to $130,000 USD / year
We are seeking a licensed Civil Professional Engineer (PE) to join our growing civil engineering division of our multi-disciplinary firm. The successful candidate will lead the design and…
Added 6 mins ago
GRC Architect/ Information Security Manager- US
USA7 DXC Technology Services LLC
ANY CITY, TX
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them…

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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