Jobs in the United States

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Added 3 mins ago
Director, Network Observability & Compliance
at Marriott
Bethesda, MD
8+ years’ experience in a technical role within a Network/Security Engineering or Operations oranization designing and implementing complex and integrated networking solutions with…
Added 4 mins ago
Manager, Support & Observability
Arrow Electronics, Inc.
US-CO-Denver, CO
…and problem management, automation, DevOps and SecOps. The leader will partner with Engineering, Systems Engineering, Quality Assurance, Infrastructure and Security to ensure Digital…
Added 6 mins ago
IT Manager
Eurofins
Strongsville, OH
Eurofins TestOil seeks an experienced IT Manager to lead our software engineering, cloud platform, infrastructure, and IT support functions. You will guide a multidisciplinary team…
Added 8 mins ago
Sr Technical Success Manager
Black Duck Software, Inc.
United States
Black Duck, a Leader in the Gartner Magic Quadrant for Application Security Testing, is hiring a Technical Success Manager (TSM) to drive adoption and prove the value of our solutions…
Added 8 mins ago
Lead Technical Success Manager
Black Duck Software, Inc.
United States
Black Duck, a Leader in the Gartner Magic Quadrant for Application Security Testing, is hiring a Technical Success Manager (TSM) to drive adoption and prove the value of our solutions…
Added 8 mins ago
Senior Product Operations Manager
ASSA ABLOY
Austin, TX
This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
Added 9 mins ago
Geotechnical Design Segment Manager
XL FERROVIAL CONSTRUCTION US CORP.
Atlanta, GA
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
Added 9 mins ago
Salesforce Development Manager & Systems Architect
Weave
Lehi, UT
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.
Added 11 mins ago
A
Electrical Engineer
Actalent
Pocasset, MA
- $45 to $65 USD / hour
Collaborate with mechanical, software, systems, manufacturing, and test engineering teams to implement robust design solutions.
Added 11 mins ago
A
Senior Project Manager
Actalent
Portland, OR
- $50 to $65 USD / hour
Experience managing the development of physical products in manufacturing, automotive, vehicle, or similar engineering environments, not software or IT implementations.
Added 11 mins ago
Senior Manager, Retail Web Technology
Charles Schwab Inc.
Austin, TX
You will serve as a strong and versatile hands-on technical leader to deliver high-quality solutions that meet business objectives in a flexible, collaborative, and rapidly changing…
Added 11 mins ago
A
Mechanical Systems Engineer
Actalent
Costa Mesa, CA
- $70 to $96 USD / hour
…technology supports national security by combining cutting-edge software, artificial intelligence, and world-class engineering to develop rapidly deployable solutions for complex global…
Added 11 mins ago
A
Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Manufacturing Engineer Job DescriptionThe Manufacturing Engineer serves as the primary technical resource supporting air-cooled chiller manufacturing operations on 2nd shift.…
Added 11 mins ago
A
Workflow & Planning Systems Implementation Manager
Actalent
Detroit, MI
- $46 to $50 USD / hour
…adoption. The position plays a critical role in optimizing how engineering, operations, and program teams plan, execute, and track work within a complex automotive…
Added 11 mins ago
North America Quality Leader, Power Conversion and Storage
GE Vernova
Findlay Township, PA
Education Requirement: Bachelor's degree from an accredited university or college (technical/engineering degree preferred).
Added 11 mins ago
AI Solutions Architect / Forward-Deployed Engineer
Watsco Inc.
Orlando, FL
This role serves as a strategic and hands-on AI leader responsible for identifying, designing, and delivering enterprise AI solutions that drive measurable business value. The position…
Added 13 mins ago
Manufacturing Engineer
Toyota Industries
East Chicago, IN
We are seeking a Manufacturing Engineer with engineering duties in planning and designing tools, engines, machines, and other mechanically functioning equipment or products. Oversees…
Added 13 mins ago
Manufacturing Engineer III
Applied Materials
Gloucester, MA · Gloucester
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 13 mins ago
Manufacturing Engineer III
Applied Materials
Gloucester, MA · Gloucester
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 15 mins ago
Technical Support Engineer 2
Intuitive
Remote, United States
…question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion…
Added 21 mins ago
Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
This is a unique opportunity for a hands-on engineering leader who combines deep technical expertise in Java, Spring Boot, Python, APIs, and AI technologies with the ability to lead…
Added 21 mins ago
Senior Principal Data Scientist, Agentic AI
(2605) Sanofi Vaccines US Inc.
Waltham, MA
Define and adopt best practices for agentic AI - Establish and enforce best practices for code generation, software engineering, data governance, model validation, and reproducibility…
Added 24 mins ago
Smart Hands Engineer
NTT America, Inc.
CO
The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support…
Added 25 mins ago
W
Bridge Inspection Project Manager - Part Time
WSP
West Columbia, SC
- Part-time
…inspections. You will utilize your education, professional engineering licensure, NHI/FHWA bridge/structure inspection certifications, and relevant work experience to perform inspections of…
Added 27 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, United States
- $340,000 to $400,000 USD / year
…of Platform & Infrastructure have been diffused across our Engineering leaders. As we hit our next level of scale, it’s time for us to hire an Engineering leader responsible for performance…

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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