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Piping Field Engineer - Testing
Bechtel Corporation
New Albany, OH
The Piping Field Engineer - Testing supports the project pressure testing program for piping, tubing, and components. Reporting to the Lead Pipe Testing Field Engineer, you will prepare…
Added 2 mins ago
McWane Ductile Ohio - Controls Engineer - Poles
McWane, Inc.
Coshocton, OH
McWane Poles is seeking a highly motivated Controls Engineer to join our team. As a sister company of McWane Ductile, McWane Poles is a leading manufacturer of utility poles and structures…
Added 2 mins ago
Engineer II
at Marriott
Bal Harbour, FL · Miami Beach, FL · Fort Lauderdale, FL
…electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building…
Added 7 mins ago
Infrastructure Engineer
Garda Capital Partners
WYZ, MN · Wayzata, MN
The engineer develops reusable deployment pipelines, infrastructure templates, and self-service workflows that help teams provision environments and release changes consistently - working…
Added 11 mins ago
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Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Manufacturing Engineer Job DescriptionThe Manufacturing Engineer serves as the primary technical resource supporting air-cooled chiller manufacturing operations on 2nd shift.…
Added 11 mins ago
A
Functional Test Engineer
Actalent
Detroit, MI
- $36 to $42 USD / hour
We're seeking a Vehicle Test Engineer to support the development and validation of advanced powertrain systems for on-highway trucks. This hands-on role combines vehicle testing, data…
Added 11 mins ago
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Supplier Quality Engineer
Actalent
Englewood, CO
- $50 to $60 USD / hour
…techniques. Review CTQs, engineering drawings, GD&T, and process controls. Partner with Supplier Quality, Manufacturing, Development, and Quality teams to drive supplier issues through…
Added 11 mins ago
AI Solutions Architect / Forward-Deployed Engineer
Watsco Inc.
Orlando, FL
AI Solutions Architect / Forward-Deployed Engineer| HVAC Products| Carrier Enterprise| Orlando Remote
Added 12 mins ago
Software Engineer 2
Robert Half
Kansas City, KS
We are looking for a Software Engineer 2 to support identity and access management operations in Kansas City, Kansas. This Long-term Contract position focuses on strengthening privileged…
Added 12 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 12 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 12 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 12 mins ago
Data Center Logistics Associate - 2nd Shift
GXO Logistics
Midlothian, TX
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 12 mins ago
GL
Data Center Logistics Associate - Weekend 3rd Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 13 mins ago
IT Asset Manager
Focus Operating, LLC
Remote, United States
…The role is accountable for HAM and SAM operating practices, controls, governance, data quality, financial accuracy, license compliance, and audit-ready evidence. This is an ITAM leadership…
Added 15 mins ago
Technical Support Engineer 2
Intuitive
Remote, United States
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position -…
Added 17 mins ago
Critical Environments Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Charlotte, NC
Critical Environments (Data Center) - Building Engineer
Added 17 mins ago
Senior Chief Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Amarillo, TX
Controls and Network systems: BMS and EPMS systems, internal networks, and system telemetry flows, BACNet and ModBus communications protocols.
Added 19 mins ago
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Senior Network Services Engineer
Oracle
Nashville, TN
- $83,000 to $166,100 USD / year
…troubleshooting connectivity issues, proactively addressing potential service impacts and resolving client problems. Some Network Service roles may develop and maintain standard and…
Added 19 mins ago
Senior Network Services Engineer
Oracle
Nashville, TN
…troubleshooting connectivity issues, proactively addressing potential service impacts and resolving client problems. Some Network Service roles may develop and maintain standard and…
Added 19 mins ago
Senior Network Engineer
Platte River Power Authority
Fort Collins, CO
The Senior Network Engineer is responsible for leading the design, deployment, implementation, and lifecycle management of complex network infrastructure systems. Oversees advanced network…
Added 20 mins ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· Own platform resiliency: vulnerability management, compliance to enterprise resiliency initiatives, root-cause analysis, problem management, and continuous service improvement
Added 20 mins ago
Reliability & Methods Engineer
(2605) Sanofi Vaccines US Inc.
Swiftwater, PA
The Reliability Engineer is a critical technical role under the Reliability & Engineering Manager pillar, responsible for ensuring the reliability, availability, and compliance of equipment…
Added 26 mins ago
Netwrok and Systems Administrator
GPW Health Center Inc
Manassas, VA · Woodbridge, VA · Dumfries, VA
Apply compensating controls for devices that cannot be patched on a normal cycle.
Added 27 mins ago
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Controls Engineer
GPAC
Burlington, WI
- $90,000 to $125,000 USD / year
Controls Engineer | Build It. Program It. Make It Work.

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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