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Piping Field Engineer - Testing
Bechtel Corporation
New Albany, OH
The Piping Field Engineer - Testing supports the project pressure testing program for piping, tubing, and components. Reporting to the Lead Pipe Testing Field Engineer, you will prepare…
Added 2 mins ago
McWane Ductile Ohio - Controls Engineer - Poles
McWane, Inc.
Coshocton, OH
McWane Poles is seeking a highly motivated Controls Engineer to join our team. As a sister company of McWane Ductile, McWane Poles is a leading manufacturer of utility poles and structures…
Added 4 mins ago
Enterprise Architect (Solutions Engineer), Identity
Workday, Inc.
Remote, United States
…access, provisioning, lifecycle automation, and least-privilege controls across a combined workforce of people and AI…
Added 5 mins ago
Sr. Systems Engineer - CCA
TD SYNNEX CALA, Inc.
Miramar, FL
The Sr Systems Engineer – Cybersecurity is the technical lead for the CrowdStrike brand in the CCA (Caribbean Central America) region. The role owns presales engineering and architecture…
Added 5 mins ago
GRC Architect/ Information Security Manager- US
USA7 DXC Technology Services LLC
ANY CITY, TX
Design and implement customized Archer modules including Risk & Controls, Policy Management, Audit Management, Compliance, and Issues/Incidents
Added 9 mins ago
Senior Application Security Engineer (Burp Suite DAST)
Phia LLC
United States
…phia is seeking a mission-driven Senior Application Security Engineer to act as a dedicated technical partner embedded within a federal financial regulatory agency’s application security…
Added 10 mins ago
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Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Manufacturing Engineer Job DescriptionThe Manufacturing Engineer serves as the primary technical resource supporting air-cooled chiller manufacturing operations on 2nd shift.…
Added 10 mins ago
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Functional Test Engineer
Actalent
Detroit, MI
- $36 to $42 USD / hour
We're seeking a Vehicle Test Engineer to support the development and validation of advanced powertrain systems for on-highway trucks. This hands-on role combines vehicle testing, data…
Added 10 mins ago
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Supplier Quality Engineer
Actalent
Englewood, CO
- $50 to $60 USD / hour
Job Title: Supplier Quality EngineerJob DescriptionLead supplier process capability and MSA improvement activities. Perform and evaluate Cp/Cpk and Pp/Ppk capability studies. Conduct…
Added 10 mins ago
Lead Robotics & Automation Engineer
GE Vernova
Charleroi, PA
Lead and facilitate Process Failure Mode and Effects Analysis (PFMEA) to identify risks and implement preventive controls
Added 11 mins ago
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Associate Manufacturing Engineer
Ascential Technologies
Ham Lake, MN
- $75,000 to $90,000 USD / year
Conduct risk assessment on process steps and their ability to meet requirements.
Added 11 mins ago
Motor Engineer
Pride Mobility & Quantum Rehab
Duryea, PA
Identify opportunities for motor performance improvements and cost reductions, and implement design or process enhancements accordingly
Added 12 mins ago
Software Engineer 2
Robert Half
Kansas City, KS
We are looking for a Software Engineer 2 to support identity and access management operations in Kansas City, Kansas. This Long-term Contract position focuses on strengthening privileged…
Added 12 mins ago
ZC
Principal AI Security Engineer
Zip Co Limited
United States
- $203,000 to $254,000 USD / year
Architect and build scalable security controls for LLM applications, RAG systems, and agentic AI platforms.
Added 13 mins ago
IT Asset Manager
Focus Operating, LLC
Remote, United States
Ability to define policy, process, controls, RACI, standards, KPIs, dashboards, exception handling, and remediation plans.
Added 15 mins ago
Technical Support Engineer 2
Intuitive
Remote, United States
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position -…
Added 16 mins ago
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Mechanical Engineer
Jobot
Irwindale, CA
- $105,000 to $135,000 USD / year
&bullet; Apply knowledge of engineering principles to design products such as engines, instruments, controls, robots, machines, etc.
Added 17 mins ago
Critical Environments Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Charlotte, NC
Critical Environments (Data Center) - Building Engineer
Added 17 mins ago
Senior Chief Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
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Performance manages direct reports through the JLL Quality Conversations process.
Added 17 mins ago
Critical Facilities Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Colorado City, TX
…state-of-the-art infrastructure from day one. As a Critical Facilities Engineer, you'll play a key role in launching this new facility while developing your technical expertise in a dynamic…
Added 19 mins ago
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Senior Network Services Engineer
Oracle
Nashville, TN
- $83,000 to $166,100 USD / year
Oracle Health is seeking a Senior Network Services Engineer to operate and maintain network services supporting customers across data centers, Oracle Cloud Infrastructure (OCI), and Amazon…
Added 19 mins ago
Senior Network Services Engineer
Oracle
Nashville, TN
-Acts as a technical liaison with the customer and internal teams to drive solutions to architect and engineer network design to meet Cloud network model and connectivity.
Added 19 mins ago
Senior Network Engineer
Platte River Power Authority
Fort Collins, CO
The Senior Network Engineer is responsible for leading the design, deployment, implementation, and lifecycle management of complex network infrastructure systems. Oversees advanced network…
Added 20 mins ago
Software Development Engineer, Leo Antenna Team
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
The Leo Antenna team is looking for a Software Development Engineer who is excited to work at the intersection of large-scale data systems, Amazon Web Services cloud services, data…
Added 20 mins ago
Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations
Amazon Data Services, Inc.
Hebron, KY
Define Test Strategy: Establish modular test strategies, define pass/fail limits, and implement statistical process controls (GR&R, Cp/Cpk, correlation analysis) to ensure product quality…

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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