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Lease Sales Representative - Business Development / B2B
Penske
Honolulu, HI
- $65,300 to $84,900 USD / year
…and deliver customized solutions that help businesses improve operations, increase efficiency, and solve complex challenges. You'll act as a trusted transportation consultant, leveraging…
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MA
Office Associate Bookstore
Milwaukee Area Technical College
Mequon, WI
- $17.86 to $22.31 USD / hour
Performs other related duties as required for the efficient operations of the division.
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MA
Office Associate, Bookstore Seasonal
Milwaukee Area Technical College
Milwaukee, WI
- $17.86 to $22.31 USD / hour
Performs other related duties as required for the efficient operations of the division.
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Director, Network Observability & Compliance
at Marriott
Bethesda, MD
8+ years’ experience in a technical role within a Network/Security Engineering or Operations oranization designing and implementing complex and integrated networking solutions with…
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WY
Assistant Program Director
Wayside Youth & Family Support Network
Methuen, MA
- $55,000 to $58,000 USD / year
The dynamic Assistant Program Director will assist in managing, directing and overseeing the operations of the Program, leading a dedicated team that works creatively and passionately to…
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Sales Operations Coordinator
Rust Automation & Controls Inc.
West Jordan, UT
The Sales Operations Coordinator owns the programs, systems, and reporting that keep our Sales Team running: Salesforce forecasting and pipeline discipline, KPI and bookings tracking with…
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Office Specialist 2, Behavioral Health Office Support (Portland)
Department of Corrections
United States
The purpose of this position is to provide clerical and administrative support to the BHS Manager, QMHPs, QMHAs, contractors and volunteers in the institution. Duties would include general…
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Director of Institutional Research
Eastern University
Wayne, PA
Oversee IR’s survey operations and survey platform stewardship, delegating routine administration and user support as appropriate; provide consultation and training on sound survey practice.
Added 1 min ago
Front Office Coordinator
AuthoraCare Collective
High Point, NC
The Front Office Coordinator plays a vital role in supporting the daily operations of the Home-based House Calls Practice. This individual ensures a smooth patient experience by handling…
Added 1 min ago
Facilities Technician Sr
Plexus Corp.
Nampa, ID
…systems and equipment to ensure that the facility is able to support all facets of production and production-related…
Added 1 min ago
Manufacturing Technician II- 2nd Shift
Plexus Corp.
Nampa, ID
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and…
Added 1 min ago
Quality Technician II- 1st Shift
Plexus Corp.
Nampa, ID
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and…
Added 1 min ago
In-Processing Coordinator II
ACS Professional Staffing
Richland, WA
Assist with process improvements and additional duties as assigned to support Security Services operations.
Added 1 min ago
Procurement Lead
Humana Inc.
Remote, United States
The Procurement Lead operates across business strategy, operations, finance, risk, technology, and the supplier marketplace, building trusted partnerships and influencing across the…
Added 1 min ago
Project Manager, Sponsorships & Experiential
Humana Inc.
Remote, United States
Support strategic planning and roadmap development for the COE.
Added 1 min ago
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Operations Lead (Full - Time) - Westport
ALO
Westport, CT
- $19 to $23 USD / hour
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Added 1 min ago
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2027 Early Talent Internship: Internal Audit
TIAA
Charlotte, NC · Chicago, IL · Dallas, TX
- $22 to $30 USD / hour
Support high-impact business initiatives by contributing to meaningful projects that directly support business objectives and client outcomes
Added 2 mins ago
Associate Design Strategist
Trustees of University of Pennsylvania
United States
The Associate Design Strategist (Project Manager) will apply methods of human-centered design, service design, and behavioral design to understand complex problem spaces and define…
Added 2 mins ago
Field Driver Recruiter
Paper Transport
Jacksonville, FL · Atlanta, GA
…opportunities, and develop a strong pipeline of qualified candidates to support hiring goals and business growth. The ideal candidate is outgoing, competitive, relationship-driven, and…
Added 2 mins ago
DS
Call Center Supervisor
Dasher Services, Inc
Harrisburg, PA
- $55,000 to $60,000 USD / year
…Supervisor to lead a team of dedicated call center agents who support important services, including Data Incidents support the Safety and Emissions Program, and various call center…
Added 3 mins ago
Assistant Practice Manager - White City
OnePeak Medical Office & Corporate
White City, OR
Successfully manage the day-to-day operations of the clinic, ensuring smooth, efficient, and patient-centered workflows
Added 3 mins ago
Sr. Systems Engineer - CCA
TD SYNNEX CALA, Inc.
Miramar, FL
Enable partners through training, workshops, webinars and regional events, and support their CrowdStrike certifications and specializations.
Added 3 mins ago
Recruiting and HR Coordinator
Cavco Industries, Inc.
Phoenix, AZ
Cavco Industries is seeking a detail-oriented and proactive Recruiting & Human Resources Coordinator to support recruiting, onboarding, and HR operations across our Retail Division. Working…
Added 4 mins ago
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Business Analyst - Strategic Finance
Koalafi
Remote, United States
- $101,000 to $131,000 USD / year
…merchant-level analytics that drive strategic decisions, and support the execution of our funding strategy and lender relationships. Reporting to the Director of FP&A and partnering…
Added 4 mins ago
Client Experience Associate
PNC
Frederick, MD
…contribute to the company’s success. As a Client Experience Associate within PNC's Retail Branch organization, you will be based in Frederick, MD. Spanish speaking candidate…

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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