Jobs in the United States

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Added 1 min ago
W
Service Coordinator I
Werfen
Bedford, MA
- $26 to $32 USD / hour
Maintains the instrument master data and install base, including updating new accounts, field service engineer assignments, and PM and upgrade completions.
Added 1 min ago
LC
Transportation Information Coordinator
Lake County
Libertyville, IL
- $66,634.04 to $81,626.9 USD / year
…FOIA compliance. This position reports to the Assistant County Engineer and will support all DOT…
Added 4 mins ago
Staff Backend Software Engineer- (AI Platform)
Databricks
San Francisco, CA · Mountain View, CA
As a Staff Engineer, you’ll play a critical role in shaping both the product experience and the foundational infrastructure of Model Serving. You will design and build systems that enable…
Added 4 mins ago
Engineer Quality MSD
MS Directional, LLC
Conroe, TX
The Quality Engineer will collaborate closely with other engineers to support research, evaluation, and quality assurance processes. They will monitor and assess the performance of company…
Added 6 mins ago
GRC Architect/ Information Security Manager- US
USA7 DXC Technology Services LLC
ANY CITY, TX
Minimum 5+ years of professional experience as an Archer Administrator or Archer Engineer
Added 6 mins ago
Chief Engineer-AutoCamp Sonoma
Schulte Companies
Guerneville, CA
AutoCamp is seeking a dynamic, service-oriented Chief Engineer to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We…
Added 7 mins ago
Infrastructure Engineer
Garda Capital Partners
WYZ, MN · Wayzata, MN
Garda is seeking an Infrastructure Engineer to own Platform Engineering & Automation. This hands-on role builds and operates shared deployment capabilities for infrastructure and selected…
Added 10 mins ago
Hotel Maintenance Technician at Saint John's Resort
Schulte Companies
Plymouth, MI
Schulte Hospitality Group is seeking an energetic, experienced, and hands on Maintenance Engineer to join our team Saint John's Resort! SHG is an organization whose success is rooted in its…
Added 10 mins ago
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Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Manufacturing Engineer Job DescriptionThe Manufacturing Engineer serves as the primary technical resource supporting air-cooled chiller manufacturing operations on 2nd shift.…
Added 10 mins ago
A
Functional Test Engineer
Actalent
Detroit, MI
- $36 to $42 USD / hour
We're seeking a Vehicle Test Engineer to support the development and validation of advanced powertrain systems for on-highway trucks. This hands-on role combines vehicle testing, data…
Added 11 mins ago
AI Solutions Architect / Forward-Deployed Engineer
Watsco Inc.
Orlando, FL
AI Solutions Architect / Forward-Deployed Engineer| HVAC Products| Carrier Enterprise| Orlando Remote
Added 11 mins ago
AT
Associate Manufacturing Engineer
Ascential Technologies
Ham Lake, MN
- $75,000 to $90,000 USD / year
Develop and maintain Standard Operating Procedures (SOPs), Master Batch Records (MBRs), and work instructions.
Added 11 mins ago
TM
Projects Maintenance Engineer (Carlyle,IL)
The Maschhoffs
Carlyle, IL
- $19.95 to $29.94 USD / hour
Confer with maintenance project engineers and management to implement operating procedures, resolve system malfunctions, or provide technical information. Provide technical customer service…
Added 12 mins ago
RH
Senior iSeries Systems Engineer
Robert Half
Jersey City, NJ
- $100,000 to $120,000 USD / year
We are seeking a highly experienced Senior iSeries Systems Engineer to manage, maintain, and enhance a multi-server, multi-partitioned IBM i / iSeries environment (Power9 and Power10). This…
Added 12 mins ago
Software Engineer 2
Robert Half
Kansas City, KS
We are looking for a Software Engineer 2 to support identity and access management operations in Kansas City, Kansas. This Long-term Contract position focuses on strengthening privileged…
Added 12 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
Ability to read and interpret documents such as safety rules, operating instructions, and procedural documents
Added 12 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
Ability to read and interpret documents such as safety rules, operating instructions, and procedural documents
Added 12 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
Ability to read and interpret documents such as safety rules, operating instructions, and procedural documents
Added 12 mins ago
Data Center Logistics Associate - 2nd Shift
GXO Logistics
Midlothian, TX
Ability to read and interpret documents such as safety rules, operating instructions, and procedural documents
Added 12 mins ago
GL
Data Center Logistics Associate - Weekend 3rd Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
Ability to read and interpret documents such as safety rules, operating instructions, and procedural documents
Added 13 mins ago
ZC
Principal AI Security Engineer
Zip Co Limited
United States
- $203,000 to $254,000 USD / year
…platforms, and deliver products. As our Principal AI Security Engineer, you'll lead the technical direction for securing AI applications, autonomous agents, and AI-enabled engineering…
Added 13 mins ago
Manufacturing Engineer III
Applied Materials
Gloucester, MA · Gloucester
As a Manufacturing Engineer, you are responsible for developing and maintaining methods, operating sequences, and processes in the fabrication of parts, components, subassemblies, and final…
Added 13 mins ago
Manufacturing Engineer III
Applied Materials
Gloucester, MA · Gloucester
As a Manufacturing Engineer, you are responsible for developing and maintaining methods, operating sequences, and processes in the fabrication of parts, components, subassemblies, and final…
Added 13 mins ago
IT Asset Manager
Focus Operating, LLC
Remote, United States
…software lifecycles. The role is accountable for HAM and SAM operating practices, controls, governance, data quality, financial accuracy, license compliance, and audit-ready evidence. This…
Added 14 mins ago
Principal Engineer – Mechanical, Induction & Synchronous Motors
TECO Westinghouse
Round Rock, TX
The Principal Engineer – Mechanical, Induction & Synchronous Motors provides senior-level mechanical engineering leadership for the design, analysis, verification, validation,…

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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