Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 1 min ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 7 mins ago
Data Services Technician
Range
Sundance, WY
installation and maintenance of telecommunications services, cabling, customer premise equipment (CPE), field equipment and terminals. Responsibilities extend to troubleshooting, isolating,…
Added 8 mins ago
Managed Services Systems Engineer I
Carrier Access IT
Clive, IA
The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT…
Added 10 mins ago
Field Service Engineer I
Applied Biosystems LLC
Remote, United States
The Field Service Engineer performs customer installs, repairs, qualifications, and preventative maintenance on a variety of ThermoFisher instruments within an assigned territory. Customers…
Added 14 mins ago
Electrical Engineer I
Starkey
Eden Prairie, MN
Starkey is hiring an Electrical Engineer I to its global headquarters in Eden Prairie, MN. This positions, under general supervision, are responsible for the design of new products and…
Added 18 mins ago
KA
Electrical Engineer IV (Licensed)
KFC Airport
Honolulu, HI
- $100,899 to $128,544 USD / year
Bowers + Kubota Consulting is a full-service architectural, landscape architecture, engineering, planning, construction management, and project/program management firm that has been…
Added 22 mins ago
W
Service Coordinator I
Werfen
Bedford, MA
- $26 to $32 USD / hour
Maintains the instrument master data and install base, including updating new accounts, field service engineer assignments, and PM and upgrade completions.
Added 29 mins ago
Firmware Engineer
Samsara
Remote, United States
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 32 mins ago
G
Engineer I - Forward Deployed Engineer
GSK
Cambridge, MA
- $95,700 to $159,500 USD / year
The Engineer I is a mid-level individual contributor in the FDE team. This role contributes to FDE engagements under the direction of more senior FDEs, learning the practice through…
Added 33 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 33 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 33 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 33 mins ago
Data Center Logistics Associate - 2nd Shift
GXO Logistics
Midlothian, TX
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 33 mins ago
GL
Data Center Logistics Associate - Weekend 3rd Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 35 mins ago
IT Asset Manager
Focus Operating, LLC
Remote, United States
…partners across Infrastructure, Security, Finance, Procurement, Service Desk, Legal and Compliance, application owners, and vendors to improve inventory accuracy, recovery, reuse, disposal,…
Added 36 mins ago
Technical Support Engineer 2
Intuitive
Remote, United States
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Added 40 mins ago
CE
Systems Engineer
Caliola Engineering, LLC
Colorado Springs, CO
- $90,000 to $150,000 USD / year
Caliola Engineering is seeking a Systems Engineer to support the reliability, interoperability, and evolution of mission-critical MILSATCOM and Protected MILSATCOM capabilities. This role…
Added 40 mins ago
Senior Network Engineer
Platte River Power Authority
Fort Collins, CO
The Senior Network Engineer is responsible for leading the design, deployment, implementation, and lifecycle management of complex network infrastructure systems. Oversees advanced network…
Added 43 mins ago
Additive Manufacturing Production Engineer – Materials & Processes (LPBF)
Blue Origin Personnel, LLC
United States
We are looking for a hands-on AM engineer who knows Laser Powder Bed Fusion (LPBF) machines inside and out - someone who can walk up to a printer having issues, understand what's happening…
Added 44 mins ago
Managed Services Engineer (On-site)
Trace3
Dallas, TX
We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the…
Added 45 mins ago
R&D Engineer 2 - 142081
UC San Diego/UC San Diego Health
San Diego, CA
…engineering assignments. Works in a specialized engineering field on a major training and / or research effort. Works on assignments of moderate scope where analysis of situations or data…
Added 45 mins ago
Field Service Engineer I
Thermo Fisher Scientific
Remote, United States
The Field Service Engineer performs customer installs, repairs, qualifications, and preventative maintenance on a variety of ThermoFisher instruments within an assigned territory. Customers…
Added 53 mins ago
OEM Technical Engineer
KHS USA INC
Waukesha, WI
The OEM Technical Engineer serves as the technical lead for third-party (OEM) equipment integration within customer projects. This role supports the development of local portfolio…
Added 53 mins ago
Assistant District Bridge Engineer/Design & Review (Civil Engineer V)
MassCareers
MA
Performs the duties of District Assistant Bridge Engineer, including coordinating, monitoring and supervising the activities of the Design unit of the District Bridge Section to ensure…

Intuitive

Technical Support Engineer 2

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Apply About employer

More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

Report this job