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Added 1 min ago
26-1136: AI Engineer 3 - Herndon, VA
Navitas Business Consulting
Herndon, VA
Navitas is seeking an experienced AI Engineer to support enterprise AI/ML architecture initiatives, governance frameworks, and agentic AI capabilities across federal modernization programs.…
Added 2 mins ago
SA
Associate Director, Growth (Talent Operations)
SuperAnnotate AI
United States
- $170,000 to $200,000 USD / year
As the Associate Director, Growth (Talent Operations), you will own the function responsible for sourcing, attracting, and onboarding the specialized human talent that powers…
Added 3 mins ago
Senior Software Engineer
Acxiom LLC
Remote, United States
We are looking for an experienced Java based Spark focused Software Engineer to join Acxiom’s data and identity delivery platform group. You will be joining a team responsible for…
Added 3 mins ago
RH
Network Engineer (Onsite Position)
Riverside Hospital, Inc.
Newport News, VA
- $68,000 to $93,500 USD / year
Cisco Certified Network Association (CCNA) - Cisco Systems, Inc. or other relevant associate level certification (Required)
Added 4 mins ago
Phantom Works Associate Guidance & Control Engineer
The Boeing Company
Saint Charles, MO
The Boeing Company is actively recruiting for a Guidance and Control (G&C) Engineer in St. Charles, MO to support our Phantom Works Advanced Weapons programs.
Added 5 mins ago
Data Services Technician
Range
Sundance, WY
b. Review staking sheets or maps to install services designed by Network Engineer.
Added 5 mins ago
Industrial Electronics Tech
Sonoco Products Company
Murfreesboro, TN
Reporting to the Plant Engineer, the Industrial Electronics Tech is responsible for supporting the achievement of maximum plant reliability by performing maintenance tasks and activities as…
Added 6 mins ago
Managed Services Systems Engineer I
Carrier Access IT
Clive, IA
The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT…
Added 8 mins ago
Lead Software Engineer - Agentic AI
JPMC page
Jersey City, NJ
AWS certification (e.g., AWS Certified Solutions Architect – Associate/Professional, AWS Certified DevOps Engineer, or AWS Certified Machine Learning – Specialty).
Added 8 mins ago
Field Service Engineer I
Applied Biosystems LLC
Remote, United States
The Field Service Engineer performs customer installs, repairs, qualifications, and preventative maintenance on a variety of ThermoFisher instruments within an assigned territory. Customers…
Added 11 mins ago
Systems Engineer III
Sierra Nevada Corporation
Remote, United States
…and sustain our way of living. Join our team! As a Systems Engineer III, you will handle advanced tasks in requirements engineering, systems integration, Verification & Validation (V&V),…
Added 16 mins ago
MM
Sales Engineer
Maxair Mechanical, LLC
Atlanta, GA
- $80,000 to $110,000 USD / year
You do not need to be an applications engineer. You do need to understand controls well enough to put a sound solution in front of a customer, price it right, and say what it does and does…
Added 17 mins ago
IT Intern - SAP BASIS
Cintas
Mason, OH
Cintas seeks an IT Intern Engineer for its SAP BASIS team, supporting enterprise SAP administration, availability, performance, security, and reliability. Gain hands-on experience in a…
Added 18 mins ago
Mechanical Design Engineer (Entry & Associate Level)
The Boeing Company
Berkeley, MO
Boeing Test & Evaluation (BT&E) is looking for a Mechanical Design Engineer to support the Environmental Test Design Engineering team in Berkeley, MO.
Added 19 mins ago
W
Service Coordinator I
Werfen
Bedford, MA
- $26 to $32 USD / hour
Maintains the instrument master data and install base, including updating new accounts, field service engineer assignments, and PM and upgrade completions.
Added 24 mins ago
Sr. Systems Engineer - CCA
TD SYNNEX CALA, Inc.
Miramar, FL
The Sr Systems Engineer – Cybersecurity is the technical lead for the CrowdStrike brand in the CCA (Caribbean Central America) region. The role owns presales engineering and architecture…
Added 25 mins ago
Chief Engineer-AutoCamp Sonoma
Schulte Companies
Guerneville, CA
AutoCamp is seeking a dynamic, service-oriented Chief Engineer to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We…
Added 29 mins ago
Hotel Maintenance Technician at Saint John's Resort
Schulte Companies
Plymouth, MI
Schulte Hospitality Group is seeking an energetic, experienced, and hands on Maintenance Engineer to join our team Saint John's Resort! SHG is an organization whose success is rooted in its…
Added 30 mins ago
AT
Associate Manufacturing Engineer
Ascential Technologies
Ham Lake, MN
- $75,000 to $90,000 USD / year
Added 30 mins ago
Senior Design Engineer - Quantum
Pride Mobility & Quantum Rehab
Duryea, PA
Bachelor’s Degree in Mechanical Engineering, OR Associate Degree in Mechanical Engineering with at least 12 years of the required experience
Added 31 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
…want to put you behind the wheel. As the Data Center Logistics Associate position offers an opportunity to play a critical role in the seamless operation of our data center. This position…
Added 31 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
…want to put you behind the wheel. As the Data Center Logistics Associate position offers an opportunity to play a critical role in the seamless operation of our data center. This position…
Added 31 mins ago
GL
Data Center Logistics Associate - 1st Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
…want to put you behind the wheel. As the Data Center Logistics Associate position offers an opportunity to play a critical role in the seamless operation of our data center. This position…
Added 31 mins ago
Data Center Logistics Associate - 2nd Shift
GXO Logistics
Midlothian, TX
…want to put you behind the wheel. As the Data Center Logistics Associate position offers an opportunity to play a critical role in the seamless operation of our data center. This position…
Added 31 mins ago
GL
Data Center Logistics Associate - Weekend 3rd Shift
GXO Logistics
Bristow, VA
- $21 USD / hour
…want to put you behind the wheel. As the Data Center Logistics Associate position offers an opportunity to play a critical role in the seamless operation of our data center. This position…

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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