Remote jobs in the United States

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Added 2 days ago
Cybersecurity Analyst
Bertram Capital Management
Remote, United States
…discipline. You will turn framework requirements into policies, controls, evidence, and repeatable workflows, and you will work closely with Bertram Labs engineers, IT staff, external…
Added 2 days ago
RF
Senior Security Engineer (Defender of the Realm)
RTA Fleet
Remote, United States
- $160,000 to $185,000 USD / year
RTA is looking for a Senior Security Engineer to protect every layer of our tech stack and culture. Our Fleet360 platform is a multi-tenant SaaS on AWS. Hundreds of fleets rely on it,…
Added 2 days ago
F
Manager, IT Security
Foley
Remote, United States
- $110,000 to $150,000 USD / year
You'll manage one security engineer while remaining deeply involved in technical execution. This role requires someone who takes initiative, brings forward clear recommendations, and drives…
Added 2 days ago
Technical Support Engineer 2
Intuitive
Remote, United States
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position -…
Added 2 days ago
Manager, Engineering
Priority Technology Holdings, LLC
Remote, United States
…the technical bar in any conversation - and the team's senior engineer would say so. AI-native practice is a team standard with expectations, not an encouraged…
Added 3 days ago
J
Electrical/Controls Engineer II Energy
Jobgether
Remote, United States
- $79,600 to $132,700 USD / year
…applications and next steps. Our partner is looking for an Electrical/Controls Engineer II – Energy based in the United…
Added 3 days ago
CB
Security Engineer II
Coinstar Brand
Remote, United States
- $117,308 to $146,635 USD / year
Coinstar’s Security Engineer II is responsible for the design, implementation and maintenance of security solutions to include email security, network security including firewall…
Added 3 days ago
Application Support Engineer II
Trimark Associates
Remote, United States
…Clients depend on us to ensure seamless operations, enable fast controls, provide reliable data, and adapt quickly to changing grid…
Added 3 days ago
P
Senior Security Operations Engineer
Pilotbase
Remote, United States
- $120,000 to $130,000 USD / year
As the Senior Security Operations Engineer, you will own the hands-on security functions of the team implementing controls, closing findings, running detection and response, and producing…
Added 4 days ago
Senior DevOps Engineer
LEIDOS, INC.
Remote, United States
The Mission Enablement Center (MDEC) is seeking an experienced Senior DevOps Engineer to support its Cloud Engineering team. This hands-on position supports the design, deployment,…
Added 4 days ago
Staff Supplier Quality Engineer - ISO 13485 Lead Auditor - Remote from USA (50% Travel Internationally)
Intuitive
Remote, United States
The Staff Supplier Quality Engineer operates with a high degree of independence to determine methodologies, audit frameworks, quality systems, and procedural controls across the global…
Added 4 days ago
Lead Controls Engineer - Major Projects Group
Blattner Company
Remote, United States
Serving as a recognized technical leader within the Major Projects Group, the Lead Controls Engineer drives design quality, consistency, and innovation across concurrent projects spanning…
Added 5 days ago
G
Network Engineer
Goldbelt
Remote, United States
- $112,700 to $137,750 USD / year
The Network Engineer is responsible for the design, implementation, maintenance, and optimization of enterprise network infrastructure supporting Goldbelt, Inc. and its subsidiaries. This…
Added 5 days ago
Lead ASIC Verification Engineer
General Dynamics Mission Systems, Inc
Remote, United States
As a Lead ASIC verification engineer for the Bitttercloud II program at Idaho Scientific a business segment within General Dynamics Mission Systems, you’ll support a cross functional team…
Added 5 days ago
Senior Salesforce Engineer & Administrator
BA Global Talent
Remote, United States
BA Global Talent is seeking a Remote Senior Salesforce Engineer & Administrator to join a consulting and recruiting firm specializing in financial advisor transitions, mergers and…
Added 5 days ago
Forward Deployed Engineer
Trase Systems
Remote, United States
As a Forward Deployed Engineer at Trase, you’ll build and deploy AI agents and applications that solve real customer problems using Trase OS. You’ll join Leagues, our industry verticals…
Added 5 days ago
Incident Response Product Security Engineer II
Esri
Remote, United States
Experience creating and testing security controls for FedRAMP or ISO certifications
Added 6 days ago
J
CRM Lead Engineer
Jobgether
Remote, United States
- $80,000 to $131,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Lead Engineer based in the United States.
Added 6 days ago
J
Electrical Engineer II
Jobgether
Remote, United States
- $83,000 to $104,125 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Electrical Engineer II based in the United States.
Added 6 days ago
DA
Electrical Engineer II
DLB Associates
Remote, United States
- $83,000 to $104,125 USD / year
The Electrical Engineer II will have the opportunity to work with and collaborate with senior design staff to advance their electrical design skills. They will learn, through hands-on…
Added 6 days ago
Senior Full Stack Engineer
Intuitive
Remote, United States
…diagnosis of lung cancer. We are seeking a Senior Software Engineer to build backend services, APIs, and customer-facing web applications that support our robotic fleet and associated…
Added 6 days ago
CRM Lead Engineer
The Mental Health Association of NYC, Inc. dba Vibrant Emotional Health
Remote, United States
The CRM Lead Engineer – Platform Engineering provides hands-on engineering leadership for an assigned Salesforce CRM platform. This role leads the engineers supporting the platform and is…
Added 9 days ago
BG
Controls Engineer II, Customer Support
BEUMER Group
Remote, United States
- $110,000 to $120,000 USD / year
…installed systems within the Customer Support division. The Controls Engineer II applies professional programming knowledge to troubleshoot, optimize, and enhance machine control systems -…
Added 9 days ago
Systems Engineer II
By Light Professional IT Services LLC
Remote, United States
…network infrastructure, endpoint management platforms, security controls, and compliance initiatives. The engineer serves as a key technical authority for infrastructure modernization,…
Added 9 days ago
Software Developer SME (Artifact Management & Secure Development Specialist) – TS/SCI
Xcelerate Solutions
Remote, United States
Software Engineer SME (Artifact Management & Secure Development Specialist) – TS/SCI

Intuitive

Technical Support Engineer 2

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction. Essential Job Duties

Provide intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform system error log reviews, providing a summary of findings and recommendations to field service.
Review auto-generated cases and dispatch work orders as required through CRM.
Author and review articles in the Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented or it is determined that escalation is necessary.
Drive key metrics to support corporate/departmental goals.
Facilitate the escalation of technical requests from field engineers.
Responsible for creating, dispatching, and tracking work orders in the CRM business system.
Ensure processes are in place in accordance with FDA compliance.
Have a flexible work schedule, including holidays.
Ad-hoc projects as assigned by management.

Qualifications

Required Skills and Experience

Effective analytical, troubleshooting and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device products is a plus.
Candidate must have excellent oral, written communication skills, as well as customer service skills.
Working knowledge of computers and standard software applications, preferably with Salesforce and Microsoft office.
Experience providing Tier 1 Customer level support

Required Education and Training

Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering, and/or two years of related job experience.
Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position - preferably within the medical device or healthcare technology.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

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More about this job

Skills

Technical support
Sales
Answer incoming calls
Customer service
Troubleshoot
Read articles
Dispatching
Regulatory compliance
Troubleshooting
Problem solving
Communication skills
Salesforce
Microsoft Office
Biomedical engineering

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