Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job Description
Primary Function of Position:
The HR Partner is a client-facing role that will work closely with Centers of Expertise (COEs) and HR Business Leaders (HRBLs) to partner with business leaders and employees to provide high-touch, face-to-face support on key HR processes. The HR Partner will support teams to resolve complex issues and tasks that are not handled by the People Services team because a greater level of care, judgment, or support is required. The HR Partner will utilize HR expertise, along with geographic, business unit, and function-specific knowledge, to solve talent-related problems, support leaders with recurring HR programs, and support special initiatives across the business.
Roles & Responsibilities:
- In collaboration with managers, build a positive employee environment that emphasizes Intuitive’s culture, core values, and individual and leadership expectations.
- Provide day-to-day support to HRBLs across large client groups, ensuring the appropriate level of support is provided at the right time.
- Actively partner with the People Services team to successfully deliver on cyclical processes and support business needs.
- Act as a liaison between client groups and the Employee Relations and People Services teams to escalate cases, identify areas of opportunity, provide constructive feedback, and engage in effective problem-solving when challenges arise.
- Serve as a key connection point to COEs, helping customize solutions and programs, as needed, to meet business needs.
- Act as project lead for the delivery of recurring HR services and core processes (e.g., P&C process, EX Survey, Goal setting).
- Deliver expert coaching and consulting to senior management and employees to drive a high-performance culture.
- Build manager capability through coaching and facilitation of various training programs across client groups and regions.
- Provide guidance and coaching on HR and talent programs, including merit, performance review, performance improvement, talent planning, talent development, succession planning, and other core talent processes.
- Ensure delivery of a sustainable, consistent employee experience that is aligned with the HR strategy and employee value proposition. Escalate feedback to People Services teams, as needed.
- Understand business requests and partner with other HR leaders to determine the most effective solution, execution approach, and course of action.
- Continuously monitor the performance of HR programs locally and serve as the voice of the business with COEs by providing real-time feedback, when needed. Effectively articulate business requirements and needs to People Services and COE teams.
- Participate in various HR projects across recruiting, performance management, playbook development, program and policy development and implementation, and other priority initiatives.
- Proactively leverage data and dashboards to assess trends, identify issues and themes, and develop data-driven insights and solutions for supported client groups.
- Act as the local “face of HR” for locations with large employee populations, providing feedback and input when necessary and escalating issues, as needed.
- Leverage technology and defined processes to deliver services globally. Use AI fluently and responsibly as part of everyday work, partnering with AI to generate insights, improve productivity, and deliver stronger outcomes across business priorities.
Qualifications
Qualifications & Skills:
- Ability to interact with and influence stakeholders at all levels of the organization.
- As the voice of the business, ability to influence COE and People Services leaders to drive effective solutions.
- Proven ability to build trust and relationships with partners at various levels in the organization.
- Ability to exercise discretion, sound judgment, and objectivity while demonstrating the highest professional ethics and maintaining confidentiality.
- Effective analytical, problem-solving, and decision-making skills.
- Data-driven, with the ability to synthesize information into clear insights and recommendations.
- Ability to simplify complex problems to provide clarity and drive resolution.
- Versatile and action-oriented; ability to manage projects from inception through completion.
- Ability to communicate clearly and concisely, adapting messages effectively across all levels and areas of the organization.
- Ability to create and foster business relationships with leaders and employees across a range of functions and business groups.
- Innovative and creative approach to problem-solving.
- Strong organizational skills, including the ability to manage competing priorities and deliver against demanding timelines.
- Ability to work at strategic, operational, and tactical levels on a global scale.
- Strong facilitation and presentation skills.
- Exceptional communication and interpersonal skills with a proven ability to build trust, credibility, and strong, productive relationships.
- Excellent organizational and project/program management skills.
- Familiarity and comfort working in a highly matrixed organization.
- High change agility and ability to operate effectively in an evolving environment.
- Ability to objectively coach employees and managers through complex, difficult, and emotional issues.
- Business-first and growth mindset.
- AI literacy and demonstrated ability to use AI tools responsibly and effectively in day-to-day work.
Experience, Education, & Training:
- 8+ years of experience in Human Resources in a client-facing role. HR Business Partner experience directly supporting business clients is preferred.
- 8+ years of experience in an HR and/or COE role, with working knowledge of how to apply COE programs and interventions to business needs.
- 3+ years of experience working in a global and distributed work environment.
- Experience supporting Finance, G&A, or Technology client groups in a fast-paced environment.
- Experience working in a shared services environment, preferred.
- Experience with project management.
- Experience with organizational transformation and integrations.
- Bachelor’s degree in a business or HR-related field preferred.
- SHRM certification a plus, not required.
- Knowledge of applicable labor, employment, and compliance laws based on geography.
- Locally relevant language, as required by geography.
**Please note this role requires being onsite in our Sunnyvale office Tuesday, Wednesday and Thursday Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee. This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Accommodation & Accessibility Notice:
Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.